Orleans Kia

Full of empty promises. Only went there as they had a used Subaru. Had to remind them to give me paperwork, remind them to put the extra tires in car. Promised new license p Only went there as they had a used Subaru. Had to remind them to give me paperwork, remind them to put the extra tires in car. Promised new license plate which they did not follow through. Upon arrival at dealership to pick up car, they had not been to Service bureau as promised. Had to waste most of morning there. Insult to injury, they did not put on the winter tires but led me to believe they had. Meanwhile since February, I was driving all season tires. Never again. More

I was looking for an suv for myself. Happened upon website while in Ottawa.Met Farrukh upon entering dealership. He made us feel welcome and let us try out 3 different vehicles before cho Happened upon website while in Ottawa.Met Farrukh upon entering dealership. He made us feel welcome and let us try out 3 different vehicles before choosing the 2016 Sorrento. We shared many stories and laughs while negotiating price etc .He made sure we understood all aspects of the deals offered and worked diligently to do the best for us the customer Would definitely recommend this dealership and Farrukh More

I write this review with a heavy heart, as my family and I have had a truly disheartening experience with Kia Orleans. My brother recently decided to purchase a car from this dealership, but unfortunately, I have had a truly disheartening experience with Kia Orleans. My brother recently decided to purchase a car from this dealership, but unfortunately, he never even had the chance to see or test drive the vehicle he wanted. Despite this, the dealer refused to refund his $2000 deposit. We were initially drawn to Kia Orleans because of a positive experience my father had with employee Mehdi Bensalem. We have a large community of friends and family who were planning to buy cars from this same dealer this year, all based on my father's recommendation. However, due to the dealership's stubbornness over a mere $2000, they may now lose all these potential customers. We were aware that every car salesman regardless of any dealership they work for, lives for that moment when you pull out a lot of cash or your checkbook or credit card and your driver's license because, it means that you can't leave and start shopping elsewhere and they can now pressure you, confuse you, and start playing money games with you. Our father always advised us to approach each new person with an open mind and start from zero, not allowing past experiences to cloud our judgment, because you wouldn't want people to judge you based on their previous experience with someone else (this is why we gave a 2000$ deposit). Sadly, our experience with Kia Orleans was a reality check that some individuals can't resist the temptation of money, often acting foolishly in its pursuit. We wanted to resolve this issue amicably, but when we mentioned contacting the bank, Justin, another employee at the dealership, insinuated that they could make proof of the usage of the $2000 deposit. This statement spoke volumes about the dealership's character and confirmed our suspicions. In the interest of preventing others from falling prey to the same deceitful practices, we are still thinking of sharing our story with local news outlets and the public in the near future. To keep everyone updated on our situation, I will also create a Reddit (or TikTok) post detailing the events and the outcome of our current situation. It is disheartening that a business with the potential to be reputable would choose to prioritize short-term gains over long-term customer relationships. We can only hope that by sharing our experience, others will think twice before engaging with Kia Orleans. If we can’t have our money back we will help hundreds not lose theirs. Stay tuned for updates on our journey. More

During cold spell my gas filler door would not open. Took it to Orleans Kia just before they closed on 31st Jan A technician was just leaving but looked at it. We tried both the interior car release Took it to Orleans Kia just before they closed on 31st Jan A technician was just leaving but looked at it. We tried both the interior car release and emergency door release in the trunk. Would not open so service advisor made an appointment for 8AM on the 1st Feb. Got there at 8 AM and gave them the keys. Expected they woul.d first try to unfreeze the lock them open it as per their shop service manual...i.e. how to replace a gas filler door. At 9 AM the service advisor came over to me to say it would cost $700 to fix. To say I was surprised was an understatement. He explained that the gas filler door would have to be replaced as well as a plastic pin he showed me. Said the door was open and I could fill up with gas but it would not close. I paid $165 to for the less than a hour they worked on the car to get it back. Went to a mechanic friend who looked at it and said how they had opened it was with a screw driver or something and pried it open busting the latches on it. This was not on the Invoice we received for the $165 of work just that yes they couldn't open it but did get it open. The $700 estimate was to repair the damage they had done. Went to KIA customer experience online and they wrote up a case for it but said it was a dealer/customer problem but did send an email to the Service Manager. Have not heard back from the dealership. I do not recommend going to this dealer if this is how they treat customers.. More

Misleading scam artists. They tried to hide/slide in over $4000 of pre paid maintenance and premium membership fees. With no possibility of opting out. Very dishonest! L They tried to hide/slide in over $4000 of pre paid maintenance and premium membership fees. With no possibility of opting out. Very dishonest! Love the truck. HATE the sales team. More

Excellent customer service. Enjoy my new Sorento. Thank you Ahmed, Mahdi, Danyal, and Paul. Very professional team.. Cathie J. Enjoy my new Sorento. Thank you Ahmed, Mahdi, Danyal, and Paul. Very professional team.. Cathie J. More

We recently bought a Rio Ex from Orleans Kia, and it was a pleasant experience. Mahdi is an excellent salesperson. One could ask him a million questions and he would never lose his patience. He knows about a pleasant experience. Mahdi is an excellent salesperson. One could ask him a million questions and he would never lose his patience. He knows about cars, and he can also sense what aspects of a car the customer needs or wants to know. Danyal dealt with the financial matter with ease. And Tod made us feel valued. More

Just bought my new Sportage 2023, I had a very nice service with VJ, he answered all my questions and was patient with me , and I also had an inside car explanation in FRENCH with Mathy, he explain eve service with VJ, he answered all my questions and was patient with me , and I also had an inside car explanation in FRENCH with Mathy, he explain everything I needed to know and I REALLY did appreciate it. Thanks to all of you More

DON’T, just don’t! They will provide you a lot of information that it is misleading just to make you sign. Worst customer experience and I ended up buying a car from th They will provide you a lot of information that it is misleading just to make you sign. Worst customer experience and I ended up buying a car from the other Kia dealer. More

Absolutely amazing experience from beginning to end. Will absolutely return and would highly recommend! Love my new Sorento! Will absolutely return and would highly recommend! Love my new Sorento! More