Subaru of Brampton

The best dealer I've dealt with in 40 years of buying cars. I just took delivery of my second Subaru Legacy, both purchased from Subaru of Brampton. I was so happy with the dealer the first time, when it was ti I just took delivery of my second Subaru Legacy, both purchased from Subaru of Brampton. I was so happy with the dealer the first time, when it was time to upgrade to a 2020 Legacy, I really could not consider any other dealer. Both times, I dealt with Mohammed Khan, and I really recommend him. He's very professional and not once did I feel pressured. I payed a fair price, and received fair trade-in value for my 2015. I will purchase my next Subaru from him. More

Customer Service has tanked under the new management The new service department at this dealership is terrible. A shame really because the previous staff and management were stellar and the reason I woul The new service department at this dealership is terrible. A shame really because the previous staff and management were stellar and the reason I would drive all the way across town to have my car serviced. I initially brought my car in on August 28th, primarily to have the jerky steering response looked at but also to see if they could locate an intermittent squeal coming from the rear wheels. After waiting half the day, they came back to say that my brake rotors needed machining and the pads replaced (for the squeal). They hadn't even started to look at the steering yet which was my primary purpose for the visit. since they had everything apart, I authorized the brake service but re-iterated that I wanted the steering looked at. Several hours later, after the brake service and an alignment, they said that their system was down and they couldn't check if there was a fault in the electric steering and that I would need to come back on another day. The next available appointment was a month later, September 27th (I needed a loaner vehicle as I didn't want to sit in the dealership all day again). Dropping the car off first thing in the morning for that appointment, they tried to charge me for another wheel alignment. They hadn't even bothered to check the previous work order. I received a call late in the afternoon that they had only just started on the car and that it wouldn't be ready by the time they closed for the day. It was a Friday and I had the choice of picking the car up and making another appointment (likely another month away) or, keep the loaner for the weekend and they would work on the car again on Monday. I chose the latter. Mid-day on Monday they called to say that I needed a new Power Steering sensor and that they would need to order the part. When I picked up the car, they said the part would be in by Wednesday (October 2nd) and that they would call me to schedule an appointment. Time passed and after returning from being away for a few weeks and hearing nothing from them, I called on November 5th and was told that the part had come in but no-one was sure when. They blamed the Parts Department for not telling them but, from the Service rep's tone it sounded like he was deflecting. The earliest appointment available (no loaner needed) was November 28th, three weeks away and three months after the initial visit. This is ridiculous. Not only have they have lost me as a service customer, they have lost me as a sales customer as well. More

Terrible sales staff, sub-par service customer service. Lemme preface this by saying the dealership apparently flagged my Google review for whatever reason rather than just speaking to me about the concerns Lemme preface this by saying the dealership apparently flagged my Google review for whatever reason rather than just speaking to me about the concerns I had so I'm sticking with this review. Dealership is awful for sales and now for service too. I used to come here a lot for the amazing service and decent sales staff. That has changed a lot. Service always takes forever to get, most of the staff doesn’t seem interested. Sales is even worse. I’m never taken seriously here and the sales staff doesn’t seem interested in the slightest at selling cars to me. I couldn’t even get pricing nevertheless a test drive. An example is when I went to ask about availability for a CVT WRX. According to them they only sell 1-2 a year. What a load of crap. The attitude here by the sales staff is incredibly negative. Steer clear of this dealership. Go to Budds Subaru in Oakville or even the one in Mississauga. I’m never buying a car from here. More

Very Professional, Straight Forward, and helpful I recently bought a Subaru Forester from Brampton Subaru. Luca Scatozza was the sales consultant who serviced us. I enjoyed the experience as he knew I recently bought a Subaru Forester from Brampton Subaru. Luca Scatozza was the sales consultant who serviced us. I enjoyed the experience as he knew the product very well and took time to explain all of the new features on the Forester. He also took time to address any questions that I had and was prompt and thorough in his reply's. I would definitely recommend purchasing a vehicle at this location. I was well serviced and found it to be a pleasant and very positive experience. Well Done! More

A costumer The staff are very nice and pleasant. The environment is so welcoming and the service is straight forward. I'm very satisfied. The sale associate b The staff are very nice and pleasant. The environment is so welcoming and the service is straight forward. I'm very satisfied. The sale associate by the name of Luca was amazing , efficient, kind and professional. I would definitely recommend this Brampton Location More

About my experience with Subaru of Brampton Alain was very professional, positive and friendly. He answered all of our questions via phone calls, email and during the meeting.Highly recommend Al Alain was very professional, positive and friendly. He answered all of our questions via phone calls, email and during the meeting.Highly recommend Alain Tanti and we will deal with him again when we buy our next Subaru car. Thank you Alain for giving us such a nice deal and for explaining everything!! More

Great experience with Subaru Brampton! I got a Subaru Crosstrek 2019 last month. My experience with Subaru Brampton was amazing! very nice specialist agent Baba and the car is great! I got a Subaru Crosstrek 2019 last month. My experience with Subaru Brampton was amazing! very nice specialist agent Baba and the car is great! More

WORST SERVICE DEPARTMENT EVER FROM DAY 1 THE SERVICE WAS A DISAPPOINTMENT, AFTER THE CAR BEING THERE FOR 6 PLUS WEEKS IT TOOK MYSELF TO CONTACT SUBARU CANADA TO GET A CALL BACK. FROM DAY 1 THE SERVICE WAS A DISAPPOINTMENT, AFTER THE CAR BEING THERE FOR 6 PLUS WEEKS IT TOOK MYSELF TO CONTACT SUBARU CANADA TO GET A CALL BACK. AT WHICH POINT I WAS TOLD THE CAR HAS YET TO BE LOOKED AT. AFTER SEVERAL EMAILS ADDRESSED TO MUCH HIGHER MANAGEMENT. I FINALLY GOT A CALL FROM A SALES MANGER THAT THE CAR WAS NOW BRANDED DUE TO ABUSE. ITS A SHAME SUBARU CAN ADVERTISE THERE CARS TO BE BUILD FOR PERFORMANCE. NOT THE CASE! WILL NEVER PURCHASE A SUBARU AGAIN. BUYERS BEWARE! EXTREMELY DISAPPOINTED FOR A COMPANY LIKE SUBARU NOT TO STAND BEHIND THEIR PRODUCTS! More

Will come back again Very friendly staff and good customer service. Babajide who was the salesperson did a great job and sold us the right car for our family. Highly recom Very friendly staff and good customer service. Babajide who was the salesperson did a great job and sold us the right car for our family. Highly recommend. More

Pleasing the customer is the policy at Brampton Subaru We have recently bought a 2017 Forester from Subaru at Brampton. Mr. Mohamed Khan, Subaru Brand Specialist, took care of us from the beginning to the We have recently bought a 2017 Forester from Subaru at Brampton. Mr. Mohamed Khan, Subaru Brand Specialist, took care of us from the beginning to the end. He is a consummate professional who will meticulously guide you through all the steps of buying a car until you leave the dealership happy at its wheel. We highly recommend him if you wish to buy a Subaru. We would also like to mention Mr. Geoffrey Harvey, Assistant Used Cars Manager, who took care most professionally of some problems with the audio system. There are a few other nice people at the dealership we encountered. Our general impression is that at Subaru of Brampton, making the customer happy doesn't just happen but is a well-entrenched policy. Dov and Claudia Lungu More