"We dealt with Ken when buying a used car. He intentionally mislead us saying things were included when they were actually extra charges. Never gave us the options on them just put them on when they are suppose to be options. Also never showed us the bill when we put the deposit down so we were made to believe the extra charges was just the HST. When called and asked about him not going over the bill with us and making false and misleading statements he blamed it on the next person. Would avoid him at all costs. "
"In 2010 I bought three new Acuras from Downtown Acura, one for myself and two for daughters. I met their service manager Steve Fleming whom I was immensely impressed with. Soon thereafter Steve moved to Markham Acura. Every time I need the most insignificant service or job done to my Acura, I travel one hour each way to consult with Steve. My daughters also find Steve direct, honest and extremely trustworthy. He is a very nice man! My daughters travel even further to ensure that their cars are taken care of by Steve. Honestly, I would buy Acuras for the rest of my life if I could be assured that Steve would always be available to help out. Highly, highly recommended!!"