Vincent Gonzalez
Vincent Gonzalez at Subaru of Utica
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Vincent Gonzalez | Page 2

Service Advisor

Subaru of Utica

5036 Commercial Drive
Utica, NY 13495

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4.9
106 Reviews
4.9

106 Reviews

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106 Reviews of Vincent Gonzalez

April 24, 2024

Dealership Rating
Employee Rating

I booked an appointment online, when I arrived I was checked in quickly, my car was brought in quickly (I received a text that it was being worked on). The waiting lounge was comfortable, with good sna More

by RETCIV14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 25, 2024

Subaru of Utica responded

We're glad to know that your visit at Subaru of Utica was efficient and comfortable! Our team works hard to provide a seamless experience for our customers. Thanks for the positive feedback, we appreciate it!

April 23, 2024

Dealership Rating
Employee Rating

Straight forward, gets the work done. Vincent is an asset to your Subaru! All the employees in service earn their keep. More

by MGAWOLFNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christopher Cardello

Apr 23, 2024

Subaru of Utica responded

We appreciate your positive feedback! It's great to know that Vincent and our service team at Subaru of Utica were able to assist you effectively. Thanks for choosing us!

April 23, 2024

Dealership Rating
Employee Rating

Good service this visit. Vince did a nice tutorial on my updated radio screen. Also really like the video of service to my Outback. More

by ETASOVAC1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 23, 2024

Subaru of Utica responded

We're glad to know you had a good service visit at Subaru of Utica and appreciated Vince's tutorial on your updated radio screen. We hope the video service was helpful too! Thanks for sharing your experience with us.

April 22, 2024

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Excellent service. Advisor was very knowledgeable. Vehicle was completed in a timely manner and correctly the first time! More

by JONSON42633
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 22, 2024

Subaru of Utica responded

We're glad to know you had an excellent service experience at Subaru of Utica! Our team always aims for timely and accurate work. Thanks for the positive feedback, we appreciate it!

April 22, 2024

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Excellent service ,fast and efficient. Vincent was very cordial and professional ,I will be glad to go again . More

by COLDBROOK85
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Apr 22, 2024

Subaru of Utica responded

We're glad to know you had an excellent experience with Vincent! Your kind words are appreciated and we look forward to seeing you again. Safe travels until then!

April 19, 2024

Dealership Rating
Employee Rating

Can’t reach the service department by phone. They just don’t pick up, frustrating More

by MLAR437
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

Apr 19, 2024

Subaru of Utica responded

Hello, I apologize for the difficulty you've had trying to reach us. Please contact me directly so I can learn more and assist you further, thanks. Dan Perkins - Service Manager - danielperkins@carbonecars.com

April 19, 2024

Dealership Rating
Employee Rating

Always a pleasure doing business there. Will be back in a few months for another oil change. More

by DIXONMS911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

Apr 19, 2024

Subaru of Utica responded

Thanks for being a valued customer at Subaru of Utica! We look forward to your next visit!

April 18, 2024

Dealership Rating
Employee Rating

Service rep Vincent was very courteous and thorough. Services were provided in a timely manner. Only request would be for technician to reset tire pressure to factory standards after rotating tires. More

by MALOWICKI
Recommend Dealer
Yes
Apr 18, 2024

Subaru of Utica responded

Thanks for your valuable feedback. We're glad to know Vincent provided you with excellent service at Subaru of Utica. Your suggestion about the tire pressure reset is noted and appreciated. Safe travels!

April 17, 2024

Dealership Rating
Employee Rating

Excellent as always. Repeat customer. Have never had a negative experience as of yet. Recommended. More

by RGMMCX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

Apr 17, 2024

Subaru of Utica responded

Thank you for your loyalty to our shop! We are so grateful for your business and recommendation. We look forward to seeing you again! Drive safe.

April 17, 2024

Dealership Rating
Employee Rating

I walked away as a happy customer, in my new affordable, comfortable,and reliable SUV. Customer service from Steve was amazing 👏. Greatly appreciated his time and patients. Thank you. 😊 More

by BRITTLO1026
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 18, 2024

Subaru of Utica responded

Congrats on your new SUV! We're so glad to hear Steve and the team made the experience excellent. We'll see you again at Subaru of Utica!

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