Victoria Gilliland | Page 3

My wife and I are looking for a 2022 Buick Enclave. With the supply chain problems, there are very few cars on the lots in our area and we wanted to see what the two new colors -- Sage Metallic, and Rich Ga the supply chain problems, there are very few cars on the lots in our area and we wanted to see what the two new colors -- Sage Metallic, and Rich Garnet Metallic -- look like in person. I called several dealerships within a 3 hour drive of my home to see what they had on their lots. We found a Sage Metallic at Cavender Buick in Weimar (about an hour from home). Thank you Jose for the time you spent with us looking at the car. We still wanted to see a Rich Garnet Metallic Enclave before we could decide what color we wanted. I had talked to Victoria at Beck and Masten South in Houston and she told me that they had a Rich Garnet Metallic Enclave on the lot. So we drove an hour and a half from Weimar to South Houston. When we got there, we did not see that car on the lot, so asked a salesman where it was. He looked it up on his computer and then went to talk to someone. He came back with his manager who told us that they did not have it on the lot; it was in transit and would be there in a week or so. What is so wrong with TELLING THE TRUTH? We were not going to buy a car today. We just wanted to see the colors so we could make a decision. We would not have wasted several hours of our time to drive so far out of our way if we had known that we were not going to be able to see that color car. Because they can't tell the truth about such a simple request, I would not recommend this dealership to ANYONE. More

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Found the people to be professional and salesmanship great Show me a great vehicleI would recommend to other people I know great Show me a great vehicleI would recommend to other people I know More

by LOWDKW Verified Customer Verified Customer

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The oil filter was leaking oil. While I was out of town. Double gasket. Unprofessional Double gasket. Unprofessional More

by Alton Verified Customer Verified Customer

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All their work is very good, very kind and above all they give you a lot of time to choose the best, excellent service, the offices very well clean give you a lot of time to choose the best, excellent service, the offices very well clean More

by yaritza_nino3 Verified Customer Verified Customer

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Best customer service I’ve experienced in a longtime !!I Best customer service I’ve experienced in a longtime !! I would recommend Becken Masten to everyone looking for the best deals in town by far !! Best customer service I’ve experienced in a longtime !! I would recommend Becken Masten to everyone looking for the best deals in town by far !! More

by Connie Verified Customer Verified Customer

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I am shocked at the unprofessional and unethical conduct the dealership at multiple levels. I was invited to visit via online inquiry by RAFAEL BENAVIDES but the advertised price was not honored by forcing the dealership at multiple levels. I was invited to visit via online inquiry by RAFAEL BENAVIDES but the advertised price was not honored by forcing me to buy paint protection, nitrogen air and tracker raising the price 20%. I refused and left, but was contacted early the next morning by the Sales Manager JORGE GOMEZ offering fair terms. After agreeing on the details I received a signed offer from JORGE GOMEZ. As the salesman took my details and was working on the transfer/delivery details. He calls me late in the afternoon to tell me that the car was just sold to someone else and it was out of his hands and there was nothing he could do. JORGE GOMEZ didn't bother returning my multiple calls either. More

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The best service and they were efficient in taking care my vehicle ay the same time friendly, made feel comfortable .... for sure will recommend Beck and Masten my vehicle ay the same time friendly, made feel comfortable .... for sure will recommend Beck and Masten More

by JGOMEZ13 Verified Customer Verified Customer

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I have be going to beck and masten for the great service i get at this place and the prince on the trucks they are the lowest on town i get at this place and the prince on the trucks they are the lowest on town More

by JORGE.L.PEREZ66 Verified Customer Verified Customer

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I have been doing business with Beck and Masten for years and every day they get better and better. Their service department is outstanding. Manny and his crew go above and beyond with their service. Rest In and every day they get better and better. Their service department is outstanding. Manny and his crew go above and beyond with their service. Rest In Peace Jamie. You will be missed. More

by PJRS4683 Verified Customer Verified Customer

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Oil change and tire rotation and was there for 3.5 hours. I was even there 30 minutes early and had an appointment. Will not return for wear and tear services. I was even there 30 minutes early and had an appointment. Will not return for wear and tear services. More

by JOSE66REYNA Verified Customer Verified Customer

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