Trish Svizzero

Gerald Subaru has been my go to place for service/repairs for the past four years. Their facility is very comfortable and seems well managed, and they have a lovely team of people working there. Even the cus for the past four years. Their facility is very comfortable and seems well managed, and they have a lovely team of people working there. Even the customers who had been waiting for their cars’ repairs were all having a nice time, now that’s how you know it’s a good facility. I will say, recently their music in the lounge was a little funky, but if that’s the worst thing someone can say, I think you’re doing things right. More

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Trish explains the work being done on my car clearly, and communicates promptly about the car’s status. I ask for her to be my service advisor every time! communicates promptly about the car’s status. I ask for her to be my service advisor every time! More

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Excellent service from Trish Psvizzero in the service department. Her proactive analysis, ongoing communication, and follow up was fantastic. We had a very complex car issue stemming from an accident wit department. Her proactive analysis, ongoing communication, and follow up was fantastic. We had a very complex car issue stemming from an accident with our CROSSTREK. Trish per herself right in the middle between ourselves, our insurance company, the service and parts departments. She was wonderful. I would highly recommend her. More

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Very good technicians and excellent service. Trish is great and a pleasure to work with. Trish is great and a pleasure to work with. More

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Very good technicians. Always excellent service. Trish is great and a pleasure to work with. Always excellent service. Trish is great and a pleasure to work with. More

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Gerald Subaru of Naperville got me in for a last minute service appointment more than a week earlier than Grand Subaru could. They started on time, finished the work promptly and got me back on the road ag service appointment more than a week earlier than Grand Subaru could. They started on time, finished the work promptly and got me back on the road again. Thanks Gerald Subaru! Consider me a convert 😉 My manual transmission Impreza had been sporadically hesitating/stuttering during acceleration since I bought it new (from Grand, mind you) but it didn't feel reproducible enough to waste my time at a service department. Sometimes it felt like I was getting rear-ended when I pressed the gas. GERALD was able to get me in nearly a full week earlier than Grand to do the Subaru recommended ECU reprogramming (TSB 09-77-21R). So far, it feels like an improvement. Patricia 🥰“Trish” 😍Svizzero went the extra mile💯🤩⭐️🌟 as my service advisor to explain what was happening to my car and worked with me on the invoice. Literally, I have never in my life been this impressed by a dealer service department ✔️. I may even come back here for a oil change. 🤣 More

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General Manager - Nino McMorris, From an EOF veteran and loyal customer, congratulations, you have single handedly lost 50 years of my future business from your inability to defuse a frustrated & loyal cust loyal customer, congratulations, you have single handedly lost 50 years of my future business from your inability to defuse a frustrated & loyal customer. It will come as no surprise when you respond to this review with the same arrogance you displayed in the Gerald Subaru office less than 24 hours ago. Designated as “leader” of an exclusively customer centric business, never have I met a more incompetent, disrespectful, patronizing, out of touch, arrogant, and self-absorbed manager. It’s apparent that my age was enough justification in your brain to treat me as though my problems were not worth your time. 5600 dollars. 5600 dollars is what I was forced to pay for damage that was mutually agreed was not my fault. 5600 dollars of revenue in your pocket and you couldn’t even communicate your appreciation for my business. In fact, you patronized me by calling me “bud”, and “buddy” even after I told you my name, and expressed my dissatisfaction with your pet names. Don’t worry, I don’t take it personally. I don’t take it personally because it’s a clear indicator of your character and unfitting role as a leader. The shoes are too big Nino, they don’t fit. Find a job where you can treat people terribly and get away with it because a customer should never be treated the way you treated me. As the other dissatisfied customer behind me said, “you’d think you’re paying me”. Surprise though, it doesn’t stop there. I paid the 5600 dollars and drove off the lot unsatisfied with the vehicle you just “fixed”. 5 miles down the road the oil pressure light turned on. Mind you, this is what the car was IN THE SHOP FOR. Of course though Nino, after returning 20 minutes later with the car that had just been in the shop for 2 months, and after you treating me like an undeserving customer, you still could not muster up the humility to apologize for an improper fix and wasting my time. Your pride was more important, which is actually kind of the story today. In a business that is supposed to put the customer first, the leader of the building finds it more important to walk out with his pride intact than take care of the customer. And trust me, it’s clearly reflected by the attitude of everyone else in the building. From one leader to another, the behavior you’ve displayed will continue to roll downhill and eventually it will get to the people that deal with customers everyday. Under your leadership, this building will lose its loyal customer base, if not already. Certainly though, it has lost mine. Rest assured, you are not done with me, as I am not with you. This wrong will be righted. To end on a good note, and completely unrelated to your inability as a leader, you have one good thing going for you and it’s Rudy Burkhalter. If you lose him you lose a majority of your customer base. You better hold him close and take care of him because if he ever left, so would every ounce of loyalty in your establishment. Respectfully, 27 year old idiot, and not-so-proud owner of a Subaru. More

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Purchased a hood protector for my new Subaru and had it installed on Saturday. Everyone was great! I had an appointment and was taken immediately in - on time - was told it would take an hour - it did - installed on Saturday. Everyone was great! I had an appointment and was taken immediately in - on time - was told it would take an hour - it did - everyone I saw, Trish, the Advisor I worked with, my Salesman, Ehab, who saw my waiting and came over to say hello, Nino their General Manager who sits in the main lobby (never saw that at the Honda dealerships I used) and is very approachable all the way down to the person who keeps the service reception area clean (who offered to check on my Forester while I was waiting) - all friendly and helpful. The only negative, that I noted below, was the price. It was just over $150.00 to install the part (the part itself was just over $100.00 which I thought was very reasonable) - which seems a bit pricey and there was a $16.00 shop charge - it was 6 clips and 6 screws to attach the hood protector. I understand the importance of Subaru parts and quality trained staff, but the installation and shop charges seemed excessive. I still love this dealership and am looking forward to having my vehicle serviced in the future (I purchased the pre-paid maintenance plan and got a great deal for the first 36,000 miles). Mike More

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Trish did an outstanding job helping facilitate the scheduled maintenance for my STI S209. Despite not having a scheduled appointment they were able to work my request into their schedule and kindly pr scheduled maintenance for my STI S209. Despite not having a scheduled appointment they were able to work my request into their schedule and kindly provided transport for me to pick up the car when the work was completed. I will be reaching out to Gerald Subaru for my future preventative maintenance needs and recommend that you consider them as well. Thanks again to both Trish and the Gerald Subaru technician Joseph Devitt. More

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Leo Lopez was very nice to work with he showed us how all the new stuff on the car worked. He is the only salesperson I have ever stopped in to say Hi too when I was in for service. The dealership is very ni the new stuff on the car worked. He is the only salesperson I have ever stopped in to say Hi too when I was in for service. The dealership is very nice and close to home. In the service waiting room I love the tire tracks on the wall. Very cool. More

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