Chuck Dziak

General Manager - Nino McMorris, From an EOF veteran and loyal customer, congratulations, you have single handedly lost 50 years of my future business from your inability to defuse a frustrated & loyal cust loyal customer, congratulations, you have single handedly lost 50 years of my future business from your inability to defuse a frustrated & loyal customer. It will come as no surprise when you respond to this review with the same arrogance you displayed in the Gerald Subaru office less than 24 hours ago. Designated as “leader” of an exclusively customer centric business, never have I met a more incompetent, disrespectful, patronizing, out of touch, arrogant, and self-absorbed manager. It’s apparent that my age was enough justification in your brain to treat me as though my problems were not worth your time. 5600 dollars. 5600 dollars is what I was forced to pay for damage that was mutually agreed was not my fault. 5600 dollars of revenue in your pocket and you couldn’t even communicate your appreciation for my business. In fact, you patronized me by calling me “bud”, and “buddy” even after I told you my name, and expressed my dissatisfaction with your pet names. Don’t worry, I don’t take it personally. I don’t take it personally because it’s a clear indicator of your character and unfitting role as a leader. The shoes are too big Nino, they don’t fit. Find a job where you can treat people terribly and get away with it because a customer should never be treated the way you treated me. As the other dissatisfied customer behind me said, “you’d think you’re paying me”. Surprise though, it doesn’t stop there. I paid the 5600 dollars and drove off the lot unsatisfied with the vehicle you just “fixed”. 5 miles down the road the oil pressure light turned on. Mind you, this is what the car was IN THE SHOP FOR. Of course though Nino, after returning 20 minutes later with the car that had just been in the shop for 2 months, and after you treating me like an undeserving customer, you still could not muster up the humility to apologize for an improper fix and wasting my time. Your pride was more important, which is actually kind of the story today. In a business that is supposed to put the customer first, the leader of the building finds it more important to walk out with his pride intact than take care of the customer. And trust me, it’s clearly reflected by the attitude of everyone else in the building. From one leader to another, the behavior you’ve displayed will continue to roll downhill and eventually it will get to the people that deal with customers everyday. Under your leadership, this building will lose its loyal customer base, if not already. Certainly though, it has lost mine. Rest assured, you are not done with me, as I am not with you. This wrong will be righted. To end on a good note, and completely unrelated to your inability as a leader, you have one good thing going for you and it’s Rudy Burkhalter. If you lose him you lose a majority of your customer base. You better hold him close and take care of him because if he ever left, so would every ounce of loyalty in your establishment. Respectfully, 27 year old idiot, and not-so-proud owner of a Subaru. More

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Chuck Dziak, and Colin Miranda, are two of the BEST service department employees, at a car dealership I have ever had the pleasure of working with. Keep up the great, sincere customer service. It's gr service department employees, at a car dealership I have ever had the pleasure of working with. Keep up the great, sincere customer service. It's greatly appreciated. More

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Bought my new outback from Gerald Subaru great place, everyone is courteous and friendly Leo Lopaz my sales rep Chuck Dziak and Rudy Burkhalter in the service department are the best you will ever deal everyone is courteous and friendly Leo Lopaz my sales rep Chuck Dziak and Rudy Burkhalter in the service department are the best you will ever deal with. Thank you guys More

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I have purchased all 3 of my Foresters from Gerald. Mike O'Brien sold me my 2019 and the process couldn't have been easier or more pleasant. He calls often, making sure my car is running well and has no pro O'Brien sold me my 2019 and the process couldn't have been easier or more pleasant. He calls often, making sure my car is running well and has no problems. Chuck and Colin have gone above and beyond time and again in taking care of my car's needs....from service to dings to buffing out scratches. They are pleasant and incredibly knowledgeable. I never feel rushed or pressured, and I value their experience and skills. I had several issues with my previous 2 Foresters (heat shield and transmission), but everything was fixed or replaced satisfactorily and I had no further problems. I truly appreciate the Gerald guarantee. So far the 2019 is running perfectly at a year old. This one I want to keep for awhile....maybe past my typical 60,000 miles. I couldn't be happier with Gerald Subaru. They have a customer for life in me. More

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Been a customer of Gerald Subaru for 21 years, 2 vehicles and over 350,000 miles combined. Thank you to Service Advisor Collin Miranda and Manager Chuck Dziak for helpful advise, courteous service and keepin and over 350,000 miles combined. Thank you to Service Advisor Collin Miranda and Manager Chuck Dziak for helpful advise, courteous service and keeping me safely on the road! More

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Collin Miranda is top notch! Kind,patient,professional,and helpful are just a few of the qualities that make him an excellent service advisor. I really hope that he will be promo Kind,patient,professional,and helpful are just a few of the qualities that make him an excellent service advisor. I really hope that he will be promoted to a manager position sometime soon, because he deserves it! More

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Couldn't ask for a better Service Manager It is no exaggeration to say that I am a Gerald Subaru customer today because of Chuck Dziak. Chuck's professional problem-solving and thoughtful, It is no exaggeration to say that I am a Gerald Subaru customer today because of Chuck Dziak. Chuck's professional problem-solving and thoughtful, friendly manner when I first became a client won me over, but the fact that he has continued to serve me and to greet me personally whenever possible has kept me coming back time and again. His care in connecting me with Collin Miranda when he wasn't able to greet me himself has proven very beneficial to my experience at Gerald. And it is clear to me that the efficiency, on-time results, and effectiveness of the service department can be credited to Chuck's management. Throughout the department, professionalism and efficiency have been evident to me on every visit for both my vehicles over the past five years. We carefully selected Gerald Subaru of Naperville after experiencing a more aggressive sales approach at another dealership. At that time, we lived an hour's drive away but felt so much more comfortable with the caring and polite sales staff at Gerald. But in the long term, it is the service staff who keep us coming back! Where we live today is still 40-minutes away, but the kind of service that Chuck has ensured has been well worth the drive. More

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Great service! Colin has taken care of my car since 2012. He is always friendly, pleasant and easy to deal with. His honesty and expertise of what my car needs for s Colin has taken care of my car since 2012. He is always friendly, pleasant and easy to deal with. His honesty and expertise of what my car needs for service have always been over and above expectations. More

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Gerald's takes good care of you! A follow-up visit to check recent work on our 2009 Subaru forester was thoughtful, professional and easy. Chuck and Collin make a great team and have A follow-up visit to check recent work on our 2009 Subaru forester was thoughtful, professional and easy. Chuck and Collin make a great team and have been supportive and extremely fair. They share important information regarding the car's condition and necessary work. We look forward to more visits at Gerald Subaru. More

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I have driven Subarus since 1986. The service at Gerald is most of the reason. Collin Miranda is efficient, and checks to make sure that the work performed is correctly done. He keeps me informed as to wha is most of the reason. Collin Miranda is efficient, and checks to make sure that the work performed is correctly done. He keeps me informed as to what is done. I feel very comfortable with him and Chuck Dziak, the Service Manager. Great people. A pleasure to deal with! More

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