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Trent Marks
Trent Marks at Access Ford of Corpus Christi
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Trent Marks | Page 2

Service Manager

Access Ford of Corpus Christi

3680 U.S. 77 Access Road
Corpus Christi, TX 78410

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4.3
75 Reviews
4.3

75 Reviews

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75 Reviews of Trent Marks

December 08, 2023

Dealership Rating
Employee Rating

I received my car in a timely manner, I thought I was going to have it detailed like the last recall. Nope. That was the only disappointment, I liked the way they detailed it then. More

by SNAKEI.SA
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Buentello

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Dec 08, 2023

Access Ford of Corpus Christi responded

We appreciate your feedback and are glad to know you received your car in a timely manner at Access Ford of Corpus Christi. We apologize if the detailing didn't meet expectations this time around, but we'll take note for future improvements!

December 02, 2023

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Employee Rating

Takes too long to get oil changed and tires rotated. Last time I went it took me 3 1/2 hours. More

by RJSPEIS
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Workmanship
Service Time
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Recommend Dealer
Yes
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Dec 03, 2023

Access Ford of Corpus Christi responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

November 29, 2023

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Employee Rating

Everything was perfect and easy,we found the car we wanted and got it with no hassle More

by KEITHSCOTTPLANT
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Buentello

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Nov 30, 2023

Access Ford of Corpus Christi responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Keith, and we are thrilled that you found your experience with us here at Access Ford Lincoln of Corpus Christi to be a positive one. Please don't hesitate to reach out if you need anything else. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

November 27, 2023

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Employee Rating

Great service the Advisor was professional and kept me updated was able to answer all my questions More

by ARTHUR.GARCIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Buentello

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Nov 27, 2023

Access Ford of Corpus Christi responded

Arthur, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

November 17, 2023

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Employee Rating

They left my truck unlocked in the front of the parking lot, they killed the battery in my truck and left a pool of water in my passenger floorboard, they tried to over charge me and up sell me when I told More

by Joey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Juan Buentello

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Nov 20, 2023

Access Ford of Corpus Christi responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. JR Velasco General Manager rvelasco@lithia.com

November 11, 2023

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Employee Rating

Excellent work and in a timely manner I appreciate all that you do for me thank you More

by DOLIVAREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Buentello

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Nov 12, 2023

Access Ford of Corpus Christi responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

October 26, 2023

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Employee Rating

The service staff I’ve had interactions with have Always been Professional, courteous and respectful. I would continue this interaction is I have another truck . More

by NONE3
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 26, 2023

Access Ford of Corpus Christi responded

Thank you for choosing Access Ford Lincoln of Corpus Christi. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

October 19, 2023

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Employee Rating

Excellent service for their oil program! Helpful staff even before they opened as I was over 45 minutes early. More

by Keith423!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Buentello

Helpful
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Oct 20, 2023

Access Ford of Corpus Christi responded

We are very happy to have provided you with a positive experience, Keith. We sincerely value your business and look forward to your next visit. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

October 07, 2023

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Employee Rating

My car was fixed in a timely manner and the mechanic did a great job. More

by Melissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Buentello

Helpful
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Oct 09, 2023

Access Ford of Corpus Christi responded

Thanks, Melissa, for sharing your thoughts about your experience with Access Ford Lincoln of Corpus Christi. We appreciate your business and hope to see you again soon! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

September 30, 2023

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Employee Rating

I will always keep going back unless they start not caring for the customer then I will go somewhere else More

by Dtre196247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Buentello

Helpful
Report | Print
Sep 30, 2023

Access Ford of Corpus Christi responded

It's great to hear that we were able to help. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Access Ford Lincoln of Corpus Christi! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

Oct 02, 2023

Access Ford of Corpus Christi responded

Hello there! Thank you for the review. The customer and their satisfaction will always be our highest priority. We look forward to serving you in the future.

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