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Trent Marks

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Trent Marks | Page 8

Service Manager

Access Ford of Corpus Christi

3680 U.S. 77 Access Road
Corpus Christi, TX 78410

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4.3

75 Reviews

Overview Reviews (75) Inventory (244)

4.3

75 Reviews

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75 Reviews of Trent Marks

November 04, 2022

Dealership Rating

Employee Rating

Service dept was not organized. Dealt with 3 different individuals. Juan was more focused on his tasks than customers on site. Jonathan did not communicate well and seemed lost most Dealt with 3 different individuals. Juan was more focused on his tasks than customers on site. Jonathan did not communicate well and seemed lost most time we talked. Trent was friendly, knowledgeable and helpful. Overall the service area was mess. Cluttered paperwork everywhere. Took Jonathan 5 minutes to find my keys because they were labeled wrong. I asked Jonathan to order a $26 part I planned to install myself because they quoted me $300 labor to do it but the part never got ordered. I will have to go back and get it when it comes in. The assurant extended warranty I purchased Jan 2023 is no longer the extended service provider. Comment made by Jonathan was assurant not happy with us right now cause we no longer use them for extended warranties. Let’s hope they cover the claim. More

by JLDAVIS40

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Juan Buentello , Johnathan Aldridge

Helpful 0

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Nov 08, 2022 -

Access Ford of Corpus Christi responded

Hello, Thank you for sharing your experience. Our goal is to provide customers with a professional and efficient service. It is unfortunate to hear we did not meet that standard and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Trenton Marks trentonmarks@lithia.comWe're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. JR Velasco General Manager rvelasco@lithia.com

November 02, 2022

Dealership Rating

Employee Rating

Very friendly, helpful service in the service department. Got my oil change in and out on a Saturday. Got my oil change in and out on a Saturday. More

by Psmikeman

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Juan Buentello , Johnathan Aldridge

Helpful 0

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Nov 02, 2022 -

Access Ford of Corpus Christi responded

Hi, Thank you for the review! We are glad you had a helpful service here at Access Ford of Corpus Christi! We look forward to seeing you again down the road!

October 30, 2022

Dealership Rating

Employee Rating

Very efficient and always get the job done. I take my car here for all its maintenance needs. I take my car here for all its maintenance needs. More

by NURSE_GARCIA

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Juan Buentello , Johnathan Aldridge

Helpful 0

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Oct 31, 2022 -

Access Ford of Corpus Christi responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Access Ford Lincoln of Corpus Christi! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

October 18, 2022

Dealership Rating

Employee Rating

Great service! Kind and friendly staff. Quick turn around and so helpful. Best experience I've had at a dealership! Kind and friendly staff. Quick turn around and so helpful. Best experience I've had at a dealership! More

by KELLYBILLINGTONHILL

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Juan Buentello, Luke Person , Johnathan Aldridge

Helpful 0

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Oct 19, 2022 -

Access Ford of Corpus Christi responded

Thanks, Kelly! It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Access Ford Lincoln of Corpus Christi! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

October 15, 2022

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Employee Rating

Quick professional service, courteous,. Now to get my strips installed on my roof. Will definitely buy another car from you. Now to get my strips installed on my roof. Will definitely buy another car from you. More

by cindybray49

Verified Customer

Customer Service

Quality Of Work

Friendliness

Recommend Dealer

Yes

Other Employees Tagged: Juan Buentello , Johnathan Aldridge

Helpful 0

Report | Print

Oct 17, 2022 -

Access Ford of Corpus Christi responded

Thank you for your very kind review, Cindy. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Access Ford Lincoln of Corpus Christi. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

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Trent Marks | Page 8

Service Manager

Access Ford of Corpus Christi

75 Reviews of Trent Marks

Dealership Inventory (244 Vehicles)

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