Tommy Hancock | Page 16

Outstanding customer service all around Our son had his Prius serviced at Lugoff Toyota recently and mentioned he was very pleased with the experience. So when a mechanical problem develope Our son had his Prius serviced at Lugoff Toyota recently and mentioned he was very pleased with the experience. So when a mechanical problem developed with our Lexus hybrid I easily scheduled an appointment on their website for the next day. I was assigned service advisor Tommy Hancock who was very professional and provided a loaner since our vehicle would be their all day. The problem, which was difficult to diagnose, was explained to me in detail. I am totally pleased with the entire experience and will gladly recommend the dealership to my friends and associates. More

Helpful 0

Report | Print

5000 mile check up I received a call from the dealership to schedule my 5000 mile checkup. After I made the appointment, I mentioned that I might be interested in step u I received a call from the dealership to schedule my 5000 mile checkup. After I made the appointment, I mentioned that I might be interested in step up bars for my truck. When I got to the dealership, Tommy Hancok was efficient and got my truck back to the maintenance area quickly. I checked with parts and Eric had a printout ready for me with step up options and prices. While I waited, I had a nice conversation with Tommy Lee and Cody DeBruhl about how fair they were about price and trade in when I purchased my Tacoma from them in June and Ira Thomas was also very thorough and quick with financing. Great dealership. Great experience More

Helpful 0

Report | Print

Most Honest and Reputable!! My service was so wonderful, I hugged the Service Representative. I was about to cry, because I expected the worst and got the best! Awesome!!!! My service was so wonderful, I hugged the Service Representative. I was about to cry, because I expected the worst and got the best! Awesome!!!! More

Helpful 0

Report | Print

Hospitable straight shooting and accommodating. I have had a good experience with Lugoff Toyota. From purchasing my Tacoma to the routine maintenance visits we've had, they have taken good care of I have had a good experience with Lugoff Toyota. From purchasing my Tacoma to the routine maintenance visits we've had, they have taken good care of me and my family and our new truck. The service staff are great and are always a phone call away. They go over and above to help the customer. More

Helpful 0

Report | Print

Great experience People were very knowledgable and helpful. Took me out of my 08 and put me in a 2016, i have no complaints. Overall i had a good experience. People were very knowledgable and helpful. Took me out of my 08 and put me in a 2016, i have no complaints. Overall i had a good experience. More

Helpful 0

Report | Print