Tommy Hancock | Page 15

VERY PLEASED Very pleased with my experience I got when I visited Lugoff Toyota. The staff was very friendly. And I would surely recommend any one that is looking Very pleased with my experience I got when I visited Lugoff Toyota. The staff was very friendly. And I would surely recommend any one that is looking for a vehicle. More

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Excellent, honest and helpful I am really happy with my new C- HR. The Salesaman, Trenton Reed has been very helpful and did with his colleague whatever they can to give you the be I am really happy with my new C- HR. The Salesaman, Trenton Reed has been very helpful and did with his colleague whatever they can to give you the best deal. This is my second time gettimg my vehicle from them. Thanks once again Lugoff Toyota! -Peter A (New C-HR Owner) More

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Honestly terrific !!! This is the fourth Toyota that I have purchased from this dealership, and the third that Ralph Harper has been involved in. He introduced me to the s This is the fourth Toyota that I have purchased from this dealership, and the third that Ralph Harper has been involved in. He introduced me to the sales representative that would be my point of contact, a young man named David Acevedo. They were a terrific pair to work with in selecting the Highlander for my wife. They were the same team that two months ago helped me choose my 2017 Tundra, which was also done with great professionalism and a "customer first" attitude. Choosing the 2017 Highlander was a little different for them as my wife was the principal person that needed to be sold on its merits. David went above and beyond in explaining things to her and showing her how to operate the high tech electrical components. During the test drives I thought David did an outstanding job of demonstrating many of the Highlander's features- both while he was driving and then when Susan was behind the wheel. The manner in which he demonstrated the lane drift feature and the forward looking camera's capability were truly exceptional. David also insisted that Susan could, and should call him with any questions of the operation of anything. We have taken advantage of this offer, and he has provided succinct and useful information, and has even checked back with us to see if any more questions have arisen. Ralph has told me previously that he felt David was a terrific person to deal with, and was one of Toyota's "rising stars" - and Ralph was spot on correct ! Both Susan and I call David with questions on our new vehicles and he always answers and explains them very clearly. We are extremely appreciative of first class customer service ! One more point: The Service Dept has always been terrific in all of my dealings with them. Tommy Hancock is one of the most knowledgeable, calm and even-keeled people that I have ever met. The way he handles his customers is equaled by few and surpassed by none ! Rusty's oversight and leadership are on display daily in the Customer Service Dept. Rusty, Tommy and Megan are an unbeatable team ! More

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Detail oriented, extremely friendly and overall excellent ex From start to finish, our entire experience with Lugoff Toyota was positively incredible! From Tommy in Service dealing with my former vehicle to Davi From start to finish, our entire experience with Lugoff Toyota was positively incredible! From Tommy in Service dealing with my former vehicle to David Acevedo's welcoming attitude and Matt Baker's help with final details, our family was very pleased! We could not believe the service, attention to detail, and the deliver of our vehicle to our home far away was simply amazing!! We will Definitely be buying our next Toyota here at Lugoff Toyota, despite the distance! More

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No matter how high your standard, they will blow it away Once again Lugoff Toyota has delivered. My wife and I have been talking about how two trucks were getting hard on our running around, groceries, the Once again Lugoff Toyota has delivered. My wife and I have been talking about how two trucks were getting hard on our running around, groceries, the boys, and keeping up with the day to day grind. While having our recent 2016 Tacoma there for regular service I was talking to Tyrone Davis about maybe later getting a 4Runner so we would have more room and low and behold we got numbers to work where my payments were the same as I was paying for my 2014 Tacoma. Matt went above and beyond to make the deal work and I can not thank him enough. I woke up yesterday only planning on a service not a whole brand new 2016 4Runner! This is what makes Lugoff Toyota so great. They listen and do not force your hand at something you don't want or need. They knew i would not budge unless everything was right because spending more just wasn't going to work. We are just as good financially as we were when I walked in the door only leaving in Something that is more sensible for our growing family. This is my 3rd purchase from Tyrone and Lugoff Toyota. While it will be a while before my next (long while at that...sorry guys) but it certainly won't be my last. You have a loyal customer from our family. Thanks again for helping us over come a growing pain and going WAY beyond expectations. I have to give a big thanks to Tommy and the service department as well. I was under the expectation that it would be a few weeks before a replacement part for my Tacoma would be in but they had one in stock and put in about an hour not the estimated time it would have ordinarily taken. Superior Service! More

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Awesome staff in sales and service! Have been dealing with Lugoff Toyota for years. Have purchased and serviced several automobiles there and have always felt at ease and comfortable. Have been dealing with Lugoff Toyota for years. Have purchased and serviced several automobiles there and have always felt at ease and comfortable. The service dept. has always served my needs and in a timely manner always going the extra mile. The sales dept. and staff are also awesome! When I knew I needed a new automobile, I knew I would only purchase from Lugoff Toyota from past experiences. Thanks to all the staff! More

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My experience at Lugoff Toyota was wonderful! Buying my car at Lugoff Toyota was the best dealership experience I've had! I was dreading going to the dealership but not once did I feel pressured i Buying my car at Lugoff Toyota was the best dealership experience I've had! I was dreading going to the dealership but not once did I feel pressured into buying anything, the salesperson I dealt with Scott as well as the sales and finance managers were all absolutely wonderful! More

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Great service! I purchased my van a year ago specifically for flower deliveries. The van is perfect for what I need and Tommy Lee was instrumental in making sure I I purchased my van a year ago specifically for flower deliveries. The van is perfect for what I need and Tommy Lee was instrumental in making sure I got what I needed. In addition, the service staff is also extraordinary. More

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Great Service Great service from the purchase of my car to every oil change. I have visited the service center for all my oil changes a recommended services. The w Great service from the purchase of my car to every oil change. I have visited the service center for all my oil changes a recommended services. The wait times are not long and the folks there are very friendly. More

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Top notch experience every time Extremely satisfied for many years with the service in particular and excellent opportunity to purchase a 2016 Toyota Sienna minivan last August with Extremely satisfied for many years with the service in particular and excellent opportunity to purchase a 2016 Toyota Sienna minivan last August with the help of Walter Triemann... along with many other members of the team... it was a comfortable experience from beginning to end... they know how to treat customers with respect and they surely make it a pleasant experience... Will also include ratings for other members at Lugoff Toyota that have been so very helpful on an ongoing basis going on 9 yrs. now... More

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