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Tom Francis
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Tom Francis | Page 4
Service Advisor
Mark Miller Subaru Midtown
3535 South State Street
Salt Lake City, UT 84115
153 Reviews
153 Reviews of Tom Francis
October 04, 2019
Kudos Service Dept. Tom Francis was my service advisor. He took the time to explain my front brake needs. The work was done quickly and efficiently. Tom checked my tire Tom Francis was my service advisor. He took the time to explain my front brake needs. The work was done quickly and efficiently. Tom checked my tire pressure before I left. He has always gone the "extra mile." Thanks for getting me safely back on the road. Also, I had a rock chip repair while waiting. I wanted to avoid a rock chip turning into an entire windshield replacement. They handles things for me, and contacted my insurance to cover the repair....I appreciated it. Thanks again. YANETT PYSHER More
by outback09
Helpful 
September 18, 2019
My Forester service Mark Miller Subaru service department is always the best and very professional. Thanks you for taking care of my Subaru, this is my tenth Subaru and Mark Miller Subaru service department is always the best and very professional. Thanks you for taking care of my Subaru, this is my tenth Subaru and I have purchased eight from Mark Miller Subaru. More
by Aussie Subaru
Other Employees Tagged: Josh Gathercole, Tony Martinez , Seth Krinke, Jorge Reyes, Kelly Warren
September 16, 2019
bought a lemon 1. In 2014, I bought a 2011 Forester with 24,494 miles on it. This vehicle was well maintained by me. 2. At 72,141 miles, the cam carriers were l 1. In 2014, I bought a 2011 Forester with 24,494 miles on it. This vehicle was well maintained by me. 2. At 72,141 miles, the cam carriers were leaking. Subaru of America gave me $1400 towards a $1735 repair. I understand there is a Class Action for the gaskets. 3. At 74,500 miles I hear a rattle and am told I need a new engine. Subaru of America offers $1500. I was told that this engine issue had "nothing to do" with the previously leaking gaskets and to "plead my class" with SOA....thanks for advocating for me. This is the second Subaru I have owned that did not make it to the hoped for, "at Least" 200,000. Back to Toyota's for me. More
by Jean
September 15, 2019
Rear window washer repair My rear window washer did not work. They quickly determined the problem was a clogged line and nozzle. They remedied the problem and I was on my way. My rear window washer did not work. They quickly determined the problem was a clogged line and nozzle. They remedied the problem and I was on my way. More
by Lee
September 11, 2019
oil change rotated tires etc. We appreciate Tom who takes very good care of us. We call and he always calls back We just had some body work don and it was done quickly. thank you We appreciate Tom who takes very good care of us. We call and he always calls back We just had some body work don and it was done quickly. thank you More
by Toby
August 22, 2019
Great place They always take care of me are not pushy. Whether or not I have an appointment, they manage to fit me in. Good people here They always take care of me are not pushy. Whether or not I have an appointment, they manage to fit me in. Good people here More
by Cate
Other Employees Tagged: Chet Schneider, Nate McKeeth, Anthony Swenson , Jorge Reyes
August 07, 2019
Once Tom Francis got involved all was great!! Tom took care of all my needs and problems also had my emissions done and tire problem fixed. . Should have waited for him in the first place, that Tom took care of all my needs and problems also had my emissions done and tire problem fixed. . Should have waited for him in the first place, that won't happen again. He always takes care of !! More
by Margaret Sather
Other Employees Tagged: Ask Tom
July 25, 2019
final contract oil change and tire rotation I was informed that this service call was the last of the service contract that covered oil changes and tire rotations. It was a good service with al I was informed that this service call was the last of the service contract that covered oil changes and tire rotations. It was a good service with all charges up front. It is good to know that there will be charges for any future oil changes. The first day I came in for service I was told that there would be a 2 and a half wait. I decided to come back the next day and got right in. Total service time was about 20 minutes and I got a free carwash with the service. More
by Blaine Young
Other Employees Tagged: Tony Martinez , Seth Krinke, Jorge Reyes
July 20, 2019
Excellent Service I waited 1 week to get in for diagnostics on my Subaru. But then the service was friendly, professional, efficient, fast and complimentary. Free shut I waited 1 week to get in for diagnostics on my Subaru. But then the service was friendly, professional, efficient, fast and complimentary. Free shuttle too. More
by CarolynO
July 15, 2019
routine service quick, pleasant service - no complaints! my car got in on time, I had a pleasant place to wait for it to get finished, and I had a question answered a quick, pleasant service - no complaints! my car got in on time, I had a pleasant place to wait for it to get finished, and I had a question answered about needing a windshield replaced More
by happy ascent owner
