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Tom Francis
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Tom Francis
Service Advisor
Mark Miller Subaru Midtown
3535 South State Street
Salt Lake City, UT 84115
153 Reviews
153 Reviews of Tom Francis
February 13, 2024
Trenton Jones deserves an award for sticking w/ me in this repair. We were at it since October or more: the parts were unavailable, production workers strike. He kept track of the parts as we texted we this repair. We were at it since October or more: the parts were unavailable, production workers strike. He kept track of the parts as we texted weekly. We made our wish list plan as time passed of what to fix. Trenton checked things from this list in case they had been completed. He covered for the retiring Tom Francis with excellence. More
by ca mc
Other Employees Tagged: Trenton Jones
Helpful 
July 12, 2023
My response to a text follow up from a 2nd service due to vehicle having issues from a 150k service. Thank you for the follow-up. Tom was great from a communication and understanding perspective given the ci vehicle having issues from a 150k service. Thank you for the follow-up. Tom was great from a communication and understanding perspective given the circumstances. With that said I am still wondering what I paid almost $700 for in May. The inspection and recommended services differ tremendously. I appreciate the attempt to make things right but has not given me any added confidence in having my vehicle serviced at this location. I am not able to honestly recommend anyone seek out service from Mark Miller Mid-town. More
by west_barry
Other Employees Tagged: Tony Martinez
May 23, 2022
We had our Subaru Forester towed here after a high-speed blowout on I-15 and I can't say enough good things about the service we received. Braden in the Repairs department diagnosed the cause of the blowout blowout on I-15 and I can't say enough good things about the service we received. Braden in the Repairs department diagnosed the cause of the blowout, checked the axle and undercarriage for other problems, and had us back on the road in less than two hours. This kind of considerate, skillful service is so rare and so important. I would highly recommend this dealership. More
by sueshell99
Other Employees Tagged: Braden
October 01, 2020
Ive enjoyed my sales and service and online interactions with everyone at MM Suburu and would recommend the dealership to fiends and family. 25 words! with everyone at MM Suburu and would recommend the dealership to fiends and family. 25 words! More
by fundsrfun
Other Employees Tagged: Jon Phizacklea , Victor Bostrom, Kathy Ott
September 20, 2020
Visit was fast and complete. Service people were friendly, caring and professional. I felt safe in my wait for my vehicle and saw that everyone wore masks and took the precautions I hoped for. friendly, caring and professional. I felt safe in my wait for my vehicle and saw that everyone wore masks and took the precautions I hoped for. More
by Mushka
September 12, 2020
Every time I get work done at Mark Miller Subaru I feel like they are giving me free add-ons and prolonging the life of my vehicle! I have almost 200,000 miles on my Subaru and it’s still running incredibl like they are giving me free add-ons and prolonging the life of my vehicle! I have almost 200,000 miles on my Subaru and it’s still running incredibly well! And I got free coffee while I waited. More
by HUTCHIE
Other Employees Tagged: Chet Schneider , Seth Krinke, Josh Goldsmith
September 08, 2020
Your dealership service Associates are always willing to help and friendly and do a super job. The Assoicates are friendly and gives great advice. Thank you help and friendly and do a super job. The Assoicates are friendly and gives great advice. Thank you More
by terrypbeckstead
Other Employees Tagged: Steve Page
August 19, 2020
I am always pleased with the service I receive from Mark Miller Subaru. Clean, friendly and efficient. I will be back if I need anything. Miller Subaru. Clean, friendly and efficient. I will be back if I need anything. More
by Doutre.d
Other Employees Tagged: Josh Gathercole, Tony Martinez , Seth Krinke, Not sure
August 16, 2020
Great service! My 2015 outback needed the emissions recall done. The form we got said one hour. When I called for an appointment to the number on the form, I got s My 2015 outback needed the emissions recall done. The form we got said one hour. When I called for an appointment to the number on the form, I got someone, somewhere who had no clue of anything. She said she made an appointment...didn’t. I called back to your dealership directly, got it all straightened out, got an appointment. In the discussion, I was told that is really a 5 hour fix. WOW - 5 hours in the heat of SLC? Not happening. So the appointment was graciously rescheduled to earlier in the day so I could have a loaner car. How nice of your people to do that. Must have been a big fix and I was happy to have a loaner car so I could go home (Park City) and do things, then return at the end of the day. Good job! More
by Jane
June 02, 2020
Mak Miller excelled again Took my Forester XT in for warranty work and a quick oil change. Both jobs completed even sooner than promised. The vehicle came back fully service Took my Forester XT in for warranty work and a quick oil change. Both jobs completed even sooner than promised. The vehicle came back fully serviced and clean. This is the third Subaru I have bought at this dealership over the years and have always been treated courteously by their knowledgeable and professional staff and technicians. Tom Francis is a very good service advisor -- He always delivers what he promises! More
by flyinfinn
