Tom Dempsey | Page 15

Forced to to buy stuff what you don't want I was forced to purchase an extended warranty that I told them repeatedly that I didn't want and also a maintenance package for an additional $995. t I was forced to purchase an extended warranty that I told them repeatedly that I didn't want and also a maintenance package for an additional $995. that I told them I would NEVER use because I live so far away from them. If I didn't take it, they would deduct $1000. from my trade.. Doesn't sound legal to me.. More

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First time buying nightmare I enjoyed Mike my first visit at the dealership. I had a whole bunch of problems with the dealership itself (google review 1 star.) I visited the deal I enjoyed Mike my first visit at the dealership. I had a whole bunch of problems with the dealership itself (google review 1 star.) I visited the dealership 4 times and the last time I visited, Mike completely ignored me. I had a lot of problems trying to attain my title and I tried calling Mike and the dealership only to be sent to voicemail several times. The staff only care about the sale and afterwards they will treat you with no respect. The staff is a joke and their customer service is an even bigger joke. More

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Great , quick follow up! Mike -Got answers to all questions , worked with his Manager , felt like I was working with a real team! I was always accommodating on test drives , p Mike -Got answers to all questions , worked with his Manager , felt like I was working with a real team! I was always accommodating on test drives , pricing and Mike had a strong understanding of features and how they work. More

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Great Friendly Staff The staff at Ed Napleton was great to work with and we love our new Honda Pilot. I never felt pressured like other dealerships. The only issue was try The staff at Ed Napleton was great to work with and we love our new Honda Pilot. I never felt pressured like other dealerships. The only issue was trying to reach someone by phone. However they have listened to their customers and will establish a customer help line to answer questions or concerns in a timely manner. Great job everyone!! More

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Car buying made easy! Working with Claire to purchase my new car was a pleasure. She was very professional and there was no pressure in making my purchase. Which is extreme Working with Claire to purchase my new car was a pleasure. She was very professional and there was no pressure in making my purchase. Which is extremely important. Every person I came into contact with at the dealership was very friendly and professional. Thanks for a great experience! More

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Cussed at by Ed. Napleton employee named Chris I went in to trade my 2015 truck for a 2018 vehicle. I was low-balled on the offer for my vehicle (I was offered a 22k, and wound up getting 27k from I went in to trade my 2015 truck for a 2018 vehicle. I was low-balled on the offer for my vehicle (I was offered a 22k, and wound up getting 27k from another dealer). I explained that we were way off, and said it wouldn't work. At this point everything was fine, but then another employee (Chris Gamblin) came out and was immediately very aggressive towards me, wouldn't let me speak, and kept interrupting me. I explained that I only really cared about the trade difference amount. This upset him more, and he seemed confused and unable to comprehend this logic (despite this being very basic logic that everyone buying a car should understand). I didn't get a chance to say much at all before the employee (Chris) called me a "Jack@%$!" and walked away. I stood there with my jaw dropped. The sales man I initially dealt with was next to me (Ben), and he too seemed stunned. He asked me very nicely to hang tight while he went and got the dealership manager (Tom). Tom seemed not too worried about the behavior of Chris (he made a very weak apology) and offered a slight bit more for my trade, at which point I said "Thanks" and went on my way. Stay away from Ed Napleton. By the way, I went to another Honda dealership and was given 27k for my trade, and the process went great... everyone was polite, etc. More

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Bad experience General manager and service manager dont return calls, have to keep taking car back for same issues,, only good things are the advisors,, they were re General manager and service manager dont return calls, have to keep taking car back for same issues,, only good things are the advisors,, they were really nice, had bad experience after purchasing car as well with sales. First experience with Honda probably my last More

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Awesome service! Aaron was very professional, very personal, just an all around great experience my first time service appointment with Napleton! I will be back once Aaron was very professional, very personal, just an all around great experience my first time service appointment with Napleton! I will be back once again for service at Napleton to keep my HRV running in top condition. Thanks. More

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Awesome Great sales people and managers. Always friendly smiles and great deals. I would recommend using Napleton Honda for the best experience in buying a ca Great sales people and managers. Always friendly smiles and great deals. I would recommend using Napleton Honda for the best experience in buying a car More

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Awesome experience! Everyone from start to finish made us feel special, important and cared about. Carol, Tom and Dagon made us feel like family, I’ll definitely buy agai Everyone from start to finish made us feel special, important and cared about. Carol, Tom and Dagon made us feel like family, I’ll definitely buy again there!! Thanks guys More

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