Tom Dempsey

BEWARE OF NAPELTON HONDA! Our car was stolen which is frustrating enough. We went to Napleton to look at a few Honda Pilots we had researched on-line. There is no transparenc Our car was stolen which is frustrating enough. We went to Napleton to look at a few Honda Pilots we had researched on-line. There is no transparency, and I do not trust them. I would not recommend this shady place of business to anyone. Buyers’ beware! VETERAN’S DISCOUNT – My husband who served in Vietnam asked the salesperson, Camron while we were test driving it if Napleton gives a Veteran’s discount like some of the other dealerships do. He said yes, they give a $500. However, when we went inside. we were told the car was already priced good, so no veteran’s discount. This is a slap in the face to my husband and all our US veterans. INCONSIDERATE OF TIME – On our initial visit, they made us wait and wait to provide numbers to us. This was a cut and dry deal. We were paying cash; we made it clear we did not want any add-ons. We just wanted to know what the price was. We had not eaten dinner and it was late. I feel like they just wanted to wear us down (which they succeeded). Same thing when we picked up the car. Nothing was ready (even though it had been 4 days from when we put a deposit down). We just wanted to sign the papers, pay the money and leave. We were told it was being “detailed.” We said we would leave and get a sandwich, but was told it will be ready in five minutes. It wasn’t. It took over two hours total. A storm was blowing in, and I didn’t take the time to thoroughly inspect the car. That was my mistake. FUDGING NUMBERS – When we paid for the car, Dan the finance guy, said he was going to give us Xzilon for free even though we didn’t want any add-ons (that should have been our first clue something was shady). The numbers were finagled to make it look like we purchased Xzilon, but we didn’t. They also charged us $249 for wheel locks even though they come equipped with the car we purchased. This “add on” was not included anywhere in the paperwork that was provided. When I questioned this, I was told Dan was just being kind. LOL! CARGO TRAY – When we got home (an hour drive), we noticed the cargo tray was not in the back which makes for an uneven cargo storage area. I texted, sent a picture and called and was told they couldn’t find it and suggested we buy one on Amazon. After a few more days of nagging, the salesperson said he would get one from another car for us. TITLE– We asked for the title when we paid for the car. We were told by the finance person, Dan, that it would be provided when our check cleared. We called and texted several times and were given the run around about why they couldn’t give us the title and were told we would get it 30 days after the purchase. We confirmed with our local license and title company they were “blowing smoke up you know where.” Napleton either didn’t have the title, or they just were inefficient. After we threatened to stop payment on the check, someone called me and said they would get the title to us. OVERPAYMENT – They asked us to put $2,000 down on the car to hold it, but it was not deducted from the price. I asked for the money back that same day. Four days later someone finally called and then another 3 days before we received it. I am confident if I didn’t say anything, they would still have my $2,000. PAPERWORK –When we purchased the car, I asked for the paperwork that we signed that and have asked for it numerous times. It is now over a week later and I still don’t have it. LACK OF REPONSE AND CONCERN BY MANAGEMENT - I sent an email to Tom Dempsey, general manager, explaining my concerns. It is now a week later, but no response from him. More

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Brian Reuss was friendly, professional, and accomodating. I drove three almost identical CR-Vs and he was really chill. I would recommend him to anyone. Tom Dempsey took my concerns seriously and really m I drove three almost identical CR-Vs and he was really chill. I would recommend him to anyone. Tom Dempsey took my concerns seriously and really made me feel valued. More

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Was helped the second I stepped in and they found all my information right away. Friendly, helpful staff. information right away. Friendly, helpful staff. More

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Ben was wonderful. Usually I hate buying a car but he made my experience really excellent and fun. Thank you so much. Usually I hate buying a car but he made my experience really excellent and fun. Thank you so much. More

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I want to express my graditude to Ben Pilla for going above and Beyound to help me get the vehicle that would meet my needs.the whole team was very professional wounderful experince. above and Beyound to help me get the vehicle that would meet my needs.the whole team was very professional wounderful experince. More

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Ben Pilla and the staff at Napleton Honda are excellent. Ben did a great job during our visits to test drive and purchase the new car. He has a low pressure sales approach, very knowledgeable about the Ben did a great job during our visits to test drive and purchase the new car. He has a low pressure sales approach, very knowledgeable about the CRV features, and amazing to work with. Excellent customer service! More

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Ben was a great man to work with he went the extra mile to get things in order to get things in order More

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Stay away from this dealer. They don’t know how to follow the service contracts they have. When you question it and say you won’t pay they call back and say they “looked at it w They don’t know how to follow the service contracts they have. When you question it and say you won’t pay they call back and say they “looked at it wrong the first time and it is actually covered under the service contract.” Give a quick search on the lawsuits the company is facing/lost before you deal with them l. Their finance guy told me told me to lie to neighbors credit union to say I was referred by someone I knew. I wasn’t and was told to say I was referred by a name the finance person gave me. More

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Amazing service. Ben Pilla is an excellent salesman. He helped me purchase my car quickly and efficiently! Ben Pilla is an excellent salesman. He helped me purchase my car quickly and efficiently! More

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Ben Pilla: Where Car Buying Becomes Effortless, Even with Finance's Curveballs! From the moment we met Ben Pilla, the whole car-buying game changed. Picture hassle-free, completely transparent, and downri Finance's Curveballs! From the moment we met Ben Pilla, the whole car-buying game changed. Picture hassle-free, completely transparent, and downright enjoyable—yeah, that's Ben's style. No pressure, just wisdom you can trust. Forget sales rep; Ben is your personal auto guru. He sifts through the clutter, guiding us straight to a Honda that’s a rock-solid, long-term win. Simply put, Ben's a customer service titan. If you're buying, start and finish with Ben; he makes dreams a reality. Our first Honda? Perfection (this is day one, after all). High warranty and interest rates? Ben leaves those financial gymnastics to the experts in the finance department. But guess what? With a buying experience this good, I'm going to fast-track my way out by paying off that loan early! More

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