Toby Hochstetler

Greats revive as always . Never going to another dealership . Great service and attitude. Amazing personnel . Never going to another dealership . Great service and attitude. Amazing personnel . More

Helpful 0

Report | Print

I feel they overcharge for service, at least as compared to other service centers. I was told two air filters needed to be replaced and they were charging $120. Similar air filters can be purchased for un to other service centers. I was told two air filters needed to be replaced and they were charging $120. Similar air filters can be purchased for under $20, even the official Infiniti parts are less than $25 each. I was quoted $50 each for two, and $20 labor. I probably shouldn't have blamed the tech, so I changed my rating for him. He did get back to me right away when I had questions. More

Helpful 0

Report | Print

I have always been happy with Coulter Infinity since I first purchased my car there. I was out of the country and the entire transaction was done over the phone. I picked up the car a couple of months la first purchased my car there. I was out of the country and the entire transaction was done over the phone. I picked up the car a couple of months later when I returned home. It now has 40000 miles on it and all the service has been done there. I have been very satisfied with all my service visits. More

Helpful 0

Report | Print

As a longtime Cadillac customer I had very high expectations for my new Infinity! Coulter Infinity exceeded my expectations. My service visit was very quick. Toby and Margo were both awesome! expectations for my new Infinity! Coulter Infinity exceeded my expectations. My service visit was very quick. Toby and Margo were both awesome! More

Helpful 0

Report | Print

When picked up car, a chip to my PS rear roof panel was noticed. Dealer photos were fuzzy and Toby did not want to review my concern further except by using touch up paint. The paint chip was left in my do noticed. Dealer photos were fuzzy and Toby did not want to review my concern further except by using touch up paint. The paint chip was left in my door rubber as well.,my car is 2023 kept garaged. This was my 1st service at this location and should have went to the Scottsdale dealership where I purchase my car. More

Helpful 0

Report | Print

The service representative was very professional and friendly! The car wash was one of the best I’ve ever had. friendly! The car wash was one of the best I’ve ever had. More

Helpful 0

Report | Print

Great service just worried about the tires and not sure why I’m charged for an alignment when I just bought the car! why I’m charged for an alignment when I just bought the car! More

Helpful 0

Report | Print

As always, outstanding service is routine for this dealership, and good service is considered substandard. While I’m certainly not the customer with the most expensive vehicle and stellar purchase dealership, and good service is considered substandard. While I’m certainly not the customer with the most expensive vehicle and stellar purchase record, I feel like I am the only customer that matters. The quality of the work is good, the prices are reasonable, the valet service is the best. Though I live on the border of Buckeye and Goodyear, i have a relationship with Coulter and my car goes there, even thought the Infiniti dealer in Peoria is only a 20 minute drive for me. Folks, I know that I’m at the right place when they tell me that though this service is recommended, it’s not needed yet because the part is in good shape or the wear and tear isn’t as advanced as it should be. Never had that experience elsewhere. Coulter today, tomorrow, and always!! More

Helpful 0

Report | Print

Service was quick and Toby is professional and polite. I will continue to have my car serviced at this location. I will continue to have my car serviced at this location. More

Helpful 0

Report | Print

Always world class service by Toby and the Coulter service team. Prompt communications, clear repair recommendations, and great value for the price based on the high caliber service technician’s that service team. Prompt communications, clear repair recommendations, and great value for the price based on the high caliber service technician’s that work at coulter. We have all of our Infiniti’s serviced here because they are the best around. More

Helpful 0

Report | Print