Thomas Bivins
Thomas Bivins at Phillips Chrysler Jeep Dodge Ram
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Thomas Bivins | Page 2

Product Specialist

Phillips Chrysler Jeep Dodge Ram

3440 S Pine Ave
Ocala, FL 34471

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4.9
103 Reviews

Dealership Experience

5 yrs

Industry Experience

11 yrs, 6 mos

4.9

103 Reviews

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103 Reviews of Thomas Bivins

November 12, 2023

Dealership Rating
Employee Rating

Service department is like pulling teeth to have work done. I had to drive 45 minutes one way about 8-10 times before anything was done. Honestly if Thomas Bivens did not work there I would have alread More

by DEVIN.LEBLANC
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dale Coleman

Nov 12, 2023

Phillips Chrysler Jeep Dodge Ram responded

Thank you for bringing this to our attention, Devin, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us your contact information so we can reach out. We aim to ensure everyone who visits the dealership has a top-notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

November 12, 2023

Dealership Rating
Employee Rating

I bought a certified 2020 Jeep Cherokee latitude in September found to have front end issues, they are still working on rectifying the problem. I have made 2 months of payments and still haven’t receiv More

by TTROUT42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 13, 2023

Phillips Chrysler Jeep Dodge Ram responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

Nov 14, 2023

TTROUT42 responded

Spoke with John Novak the other day and he stated that they are ordering new rims and hopefully I should be able to pick up vehicle on Saturday, I sincerely appreciate the tentativeness of all Phillips staff in trying to resolve the situation.. God Bless you all, keep up the amazing work!!

October 21, 2023

Dealership Rating
Employee Rating

Sorry i don't know Kevin or Don but Tom the gentleman who sold me the truck was outstanding and very helpful with the purchase and showing me all of the features with it! I certainly will recommend Him and P More

by RIGGSW76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Roberts

Oct 22, 2023

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Tom to be a positive one. We hope you enjoy your new truck, and don't hesitate to reach out if you need anything else. Management at Phillips Chrysler Jeep Dodge Ram sales@phillipschrysler.com

October 18, 2023

Dealership Rating
Employee Rating

This dealership is amazing. Best deals, employees, management in town. I will always recommended Phillips Chrysler Jeep Dodge Ram to all my friends and family! More

by adriangarvin1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 18, 2023

Phillips Chrysler Jeep Dodge Ram responded

Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Gary Winkler Service Manager (352) 732-7577 ext 107

October 13, 2023

Dealership Rating
Employee Rating

Enjoyed working with Thomas Bivins on the purchase of my new Ram. Easy transaction from the time I hit the lot! No hassle and great service! More

by RODYDOG
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Hoff

Oct 13, 2023

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing about your experience with Thomas here at Phillips Chrysler Jeep Dodge Ram. Congratulations on your new vehicle! We appreciate your business and hope to see you again soon! Management at Phillips Chrysler Jeep Dodge Ram sales@phillipschrysler.com

October 12, 2023

Dealership Rating
Employee Rating

They rotated my tires did not check the Air pressure when I got home my light come on said I had a flat tire on the 2 back tires had 49 More

by WINOSDAUGHTER2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

September 27, 2023

Dealership Rating
Employee Rating

Service and Anthony was great for what I needed done quick and great thanks again More

by Antburden40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 29, 2023

Phillips Chrysler Jeep Dodge Ram responded

We are very happy to hear that Anthony and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

September 24, 2023

Dealership Rating
Employee Rating

Great customer service every time I visit this location; I purchased my car over a year ago and have had all my car services here also and every experience is a great one! More

by SAMANDPJ2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 25, 2023

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Gary Winkler Service Manager (352) 732-7577 ext 107

September 19, 2023

Dealership Rating
Employee Rating

Had a good experience every time I've been I just wish you had more inventory on parts More

by BOB7737
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 19, 2023

Phillips Chrysler Jeep Dodge Ram responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

September 16, 2023

Dealership Rating
Employee Rating

Kevin was great in the financing department. He was very clear and took his time explaining everything to me. Lou the manager got us to the price we felt good with. Thomas our sales person was v More

by SCASTRO1392
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lou Deleo, Kevin Roberts

Sep 18, 2023

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Management at Phillips Chrysler Jeep Dodge Ram sales@phillipschrysler.com

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