Susie Hatheway | Page 28
Service Consultant
Mandal Buick GMC
11290 Mandal Pkwy
D'Iberville, MS 39540
293 Reviews
Write a Review293 Reviews of Susie Hatheway
May 17, 2023
Do good work , clean, nice place, good waiting room n do what they n say what they do. what they n say what they do. More
Other Employees Tagged: Tony Vertudazo, David Kelly, Jamie Meakins, Stephanie Woods
May 17, 2023
The work performed was done in a timely manner and they worked very well with my insurance company. worked very well with my insurance company. More
Other Employees Tagged: David Kelly, Jamie Meakins
May 15, 2023
Good day, my experience was not ideal. I scheduled a drop off service through the website for 7am and clicked all recommended service items for the mileage of my vehicle, which was, oil ch I scheduled a drop off service through the website for 7am and clicked all recommended service items for the mileage of my vehicle, which was, oil change, tire rotation, wiper blade replacement, and cabin air filter change. There seems to be a disconnect between the website and the service department technicians because I was asked about the reason for bringing my vehicle. I mentioned, oil change, tire rotation and other items from the website selection. I was offered a car wash and accepted. Additionally, I attempted to call the service department to inquire about the status of my vehicle about 4 hours later and was unable to get through. My wife was in the area and stopped by to check and apparently the vehicle was ready. I didn’t receive a call when the vehicle was ready. So, my wife came home and picked me up to collect our vehicle and I discovered the wiper blades and cabin air filter were not changed. The car was washed, sort of, but not vacuumed as what has been done in the past. The receipt indicates we are preferred customers, but the service rendered doesn’t make us feel so. More
May 14, 2023
Satisfied as always. I want to thank the service manager for honoring my last scheduled maintenance service after it had expired I want to thank the service manager for honoring my last scheduled maintenance service after it had expired More
Other Employees Tagged: David Kelly, Jamie Meakins
May 13, 2023
Everyone was a pleasure to work with and the repair was quick. We felt safe to wait in the lobby for the repairs even bringing a toddler. quick. We felt safe to wait in the lobby for the repairs even bringing a toddler. More
Other Employees Tagged: David Kelly, Jamie Meakins
May 13, 2023
On going issue…took 9 months and 5 trips in dealership to figure out the problem…then since warranty was out we got hit with almost $200 charge. When the problem started it was under warranty they just could figure out the problem…then since warranty was out we got hit with almost $200 charge. When the problem started it was under warranty they just couldn’t figure it out More
May 10, 2023
Mandal Biloxi, MS provided assistant to me during inventory shortage, assuring me that they would come through with a vehicle and they did. Great dealership! inventory shortage, assuring me that they would come through with a vehicle and they did. Great dealership! More
Other Employees Tagged: Tony Vertudazo, David Kelly, Jamie Meakins, Stephanie Woods
May 06, 2023
I got there and a man I think James was helping me. He never came to tell me anything that was going on with my car. I waited for 2 hours and then went to talk to him and had to ask what was going on. He never came to tell me anything that was going on with my car. I waited for 2 hours and then went to talk to him and had to ask what was going on. He said it was going to be a 5 hour process. Never told me they didn’t even start working on my car. Luckily a blonde hair woman heard me talking to him and came to let me know what was actually going on with my car. She even let me know my warranty covers it. The man didn’t let me know anything at all. She got me a loaner car so I didn’t have to continue to sit there all day. More
Other Employees Tagged: Jamie Meakins