Susie Hatheway

The staff is very nice, the dealership is very comfortable and clean, coffee is great! comfortable and clean, coffee is great! More

by SJONES9739 Verified Customer Verified Customer

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Horrible customer service. Tried over charging us. Then lost our paper work, saying we did not pay. Ask for multiple things in the vehicle to be fixed and they did not! They ev Tried over charging us. Then lost our paper work, saying we did not pay. Ask for multiple things in the vehicle to be fixed and they did not! They even tried returning the vehicle to us with it not being completely fixed multiple times . It took an entire year to get our vehicle fixed!I will never do business with this establishment again! More

by ALEXUSTROTTER Verified Customer Verified Customer

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Suzie and Mandal super Team. Make visiting the service department pleasurable experience. Thank/ Mandal Team Make visiting the service department pleasurable experience. Thank/ Mandal Team More

by twsaw1 Verified Customer Verified Customer

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I called and spoke to David the service manager. I advised him of my concerns and he did not value me enough to return my call. His service advisor Susie had sent me an email. If I take the time to I advised him of my concerns and he did not value me enough to return my call. His service advisor Susie had sent me an email. If I take the time to call you I expect a call back. The dealership does not provide the customer with the “why.” I want to know why something can or cannot be resolved not just cause you said so. They told me the wind noise was within specs but did not provide the range and what my wind noise measured. I am unable to validate but a collision service manager explained to me that the issue Mandal referred me to a body shop, Mandal could have submitted the warranty request paperwork information. I stopped telling the guys that greet me what service I am there for, because they do not capture everything. Before I arrive I have my service issues printed out and hand them to the service advisor myself. They have a nice looking facility a little tight to get into. The internet does not work. I have been there three times for service and have not been able to use their WiFi. More

by BSINGLE3 Verified Customer Verified Customer

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The representatives at Mandal Buick GMC are always pleasant, very informative, and eager to help. pleasant, very informative, and eager to help. More

by chazallen2012 Verified Customer Verified Customer

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Susie and the Service Dept did a great job and made my maintenance as easy as possible maintenance as easy as possible More

by CSHELBY Verified Customer Verified Customer

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Service Dept great. Blake salesman was great. I don’t like to be lied to to my face, that would be the General. 😢 Blake salesman was great. I don’t like to be lied to to my face, that would be the General. 😢 More

by OSPETSITTER Verified Customer Verified Customer

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Susie does a fantastic job. All around great service! Everyone is very nice, helpful and courteous! All around great service! Everyone is very nice, helpful and courteous! More

by LILLYFAM2007 Verified Customer Verified Customer

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why don’t they just ask do you want your car washed instead of just not doing it because some people don’t want it? They didn’t ask and mine didn’t get washed. I also didn’t receive the reminder that i instead of just not doing it because some people don’t want it? They didn’t ask and mine didn’t get washed. I also didn’t receive the reminder that it is time to have a 6 mos coating on my car and now I don’t have time to go back and get it done More

by CODY1251 Verified Customer Verified Customer

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All around great service! Everyone is very nice, helpful and courteous! I wouldn’t take my car any where else to be serviced. The feeling you get when you walk in and being gr Everyone is very nice, helpful and courteous! I wouldn’t take my car any where else to be serviced. The feeling you get when you walk in and being greeted by name is a pleasant feeling! More

by fairley.deborah Verified Customer Verified Customer

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