Sophie Morris | Page 25

First time ever new car purchase was painless! I traveled an hour to test drive the new TLX we were interested in. Sophie Morris knew the TLX's features, had the car ready when we arrived for a t I traveled an hour to test drive the new TLX we were interested in. Sophie Morris knew the TLX's features, had the car ready when we arrived for a test drive, was excellent to work with regarding trade-in/negotiations. We were very pleased with the overall experience with Crown Acura. The transaction was painless and we love our new Acura. We usually dread going into a car dealership, but our experience at Crown was exceptional. More

Helpful 0

Report | Print

The Highest Order of Car Sales and Service I have been a Crown Acura customer since 2006, and I just bought my second TSX there. My sales consultant for both purchases was SOPHIE MORRIS, my ser I have been a Crown Acura customer since 2006, and I just bought my second TSX there. My sales consultant for both purchases was SOPHIE MORRIS, my service consultant for eight years has been DAN VICTORY, and my finance consultant on the recent purchase was DANA LORE. SOPHIE MORRIS is simply one of the most amazing people I've ever met. She is attentive, responsive, kind, respectful, trustworthy, honest, and extremely hard-working and well-prepared. Sophie listens to her customers and goes way above and beyond to get you what you want very quickly and efficiently. Working with Sophie does not feel like working with a car salesperson at all; rather, it feels like your best friend is there for you and going out of her way to help. A great example is my recent TSX purchase. Earlier this year I made the mistake of going to another dealership and buying a Hyundai. My experience with the other dealership was seven months of nightmare including dishonesty, deceit, forged signatures, forgetfulness, poor service, etc. I came to Sophie to see if she could help me get out of the Hyundai and into a TSX. Sophie was sincerely outraged at my experience with the other dealership, and she instantly set to work to find me a TSX that I could afford. Within 48 hours Sophie had found me the perfect TSX--right down to my favorite color--and managed the perfect deal that was exactly what I could afford. DAN VICTORY has always been my service consultant, and he's a joy to work with. He's friendly and funny, and incredibly knowledgeable about cars, especially Acuras. Dan is always alert about my needs, and if I'm waiting during service he makes sure the mechanics get my car ready quickly. He's also not afraid to get under the hood himself. Several times he's been able to fix a problem, or offer an alternative suggestion, and save me a lot of time and money. Dan and the Crown Acura service department are in the highest order of vehicle maintenance and repair personnel. In eight years of servicing my TSX at Crown Acura, they have made exactly zero mistakes. They never mess up, they keep your car in perfect running order, and they are completely honest about what really needs to be taken care of and what can be put off. They are also very fast and courteous, and you never have to wait long. If more time-consuming maintenance is required, they quickly get you in a nice loaner with no hassle whatsoever. DANA LORE is hands down the most impressive car finance consultant I have ever dealt with. She is quick, knowledgeable, and at the same time very friendly and respectful, and a joy to chat with. By the time I walked into her office after agreeing to the sale, she had my new registration processed and printed, and my tag already transferred. She explains each form thoroughly yet efficiently, and as you go through the signatures you feel confident and comfortable about what you're signing. She is extremely well prepared, and she gets you through the deal very quickly and effortlessly. I was in and out of her office in less than thirty minutes. As for back-end products, Crown Acura will never slip them in without you knowing. Dana went through each one, described what they were, how much they cost, and how much my payment would increase if I financed them. If I said I didn't want an item, the discussion was over. Dana never pushed me on any back-end item, and completely respected my choices. If you're considering buying a car, Crown Acura is without a doubt the best. The sales and finance consultants are incredibly talented and hard-working, and the experience is effortless and enjoyable. You will feel like you are getting together with friends and family to work on a fun project. And the same goes for the service department. Even if you don't own an Acura, you cannot do better than Crown Acura for vehicle maintenance and repair. It is simply amazing how Crown Acura combines such a high level of productivity with such a high level of warmth, respect, and integrity. If you're going in to buy a car, ask for Sophie Morris and Dana Lore. If you're going in for service, ask for Dan Victory. You will never want to go anywhere else or work with anyone else again. More

Helpful 0

Report | Print

Excellent Service I recently purchased a 2013 Acura RDX at Crown Acura and had the pleasure of being assisted by Gillian Barnes and Sophie Morris. I was very satisfied I recently purchased a 2013 Acura RDX at Crown Acura and had the pleasure of being assisted by Gillian Barnes and Sophie Morris. I was very satisfied with their personalized and professional service throughout the whole process. I unhesitatingly would highly recommend this Acura dealership to anyone interested in purchasing a vehicle now or in the future. Thanks ladies for a great experience!!! More

Helpful 0

Report | Print

Amazing Car Buying Experience I was a Ford person after having bought mine 13 years ago...that's where I started when I decided to buy a new vehicle. The dealership in St. Pete di I was a Ford person after having bought mine 13 years ago...that's where I started when I decided to buy a new vehicle. The dealership in St. Pete did everything to make me NOT buy another Ford. After 3 visits to the dealership I decided these people will never listen to what I want or what I can afford. I took a trip in a friend's Acura and was wowed! I came home & did some research- NEVER thought I could afford this car. Emailed the dealership & got an immediate response - made an appointment and a few days later I met Sophie in person. She actually offered to stay late on a holiday weekend to meet with me. She is so pleasant and REAL. Sophie knew the vehicle I was interested in and had it cooled & ready to drive - something the other dealership should figure out. Sophie absolutely KNOWS the product-during the test drive she spoke about the vehicle and all of it's safety features. When we returned to the showroom she worked with me to get my payment exactly where I wanted it under absolutely no pressure. We chatted about our families and it was so comfortable. Sophie is so friendly and professional, definitely not the stereotypical "car sales person" ! My experience with Evelyn was equally pleasant-not usually the case with the "finance person"! The entire transaction took a little over 3 hours - which included my other half driving home & back to get my trade. Sophie is one in a million. I LOVE my Acura RDX and will see her in 3 years to get my next Acura. She has made me a customer for life. You have a fantastic dealership and a model business which should be emulated. Many thanks. Gail More

Helpful 0

Report | Print

Great experience with new car purchase Sophie Morris was exceptional during the sales process. From the moment she greeted us at the door, to the day of delivery, she went out of her way to Sophie Morris was exceptional during the sales process. From the moment she greeted us at the door, to the day of delivery, she went out of her way to make us feel valued and appreciated. She knows the vehicles and the features that benefit our lifestyle. After choosing to test drive the 2014 MDX, she explained the basic functions and continued on with the many features as we drove. Her thoughtful approach was pleasant and detailed. Once back at her desk she asked if we wanted her to get a value on our trade-in, but made it clear that was all she would do and was not pressuring us at all. She quickly returned with bottles of water for my wife and I, and proceeded to value our trade. Sophie returned with our keys, and a basic sheet with an offer for the vehicle. Fast, friendly and NO pressure. It was great! We told her we would like to think about the offer, and thanked her for her time. She introduced us to Sue Ellen Rumple, and she was just as pleasant as Sophie. We left after saying I really wanted the new red color vehicle, and they agreed to try and locate one and let me know. Two days later, I received a call from Sophie saying they located one and could get it brought over. Well something happened and that vehicle was not available. Undaunted, Sue found one and Sophie let me know right away. Thanks to the pleasant, no pressure, knowledgeable sales process by Sophie, I now am the proud owner of that red 2014 MDX. On the day of delivery, Sophie introduced me to Evelyn in the finance department who was very thorough and pleasant as well. While Evelyn prepared all the paperwork that goes with trading a vehicle and buying a new one, Sophie took me out to the new MDX and showed me how to connect my cell phone with blue tooth (complete with importing contacts), how to manage the navigation system, how to set up radio stations and so much more. The entire experience could not have been much better, and then Sophie said, you will have to call and come back so I can explain more of the vehicle. I would, and will, recommend Sophie and Crown Acura to all that I can. Thank you Sophie, and the entire team at Crown Acura. More

Helpful 0

Report | Print

Great Experience!! We purchased a car yesterday for our daughter from Crown Acura from Sophie Morris. I had seen the car on-line and Sophie waited for me to drive from We purchased a car yesterday for our daughter from Crown Acura from Sophie Morris. I had seen the car on-line and Sophie waited for me to drive from NPR to Clw. Sophie did a great job in selling us the car. She wasn't pushy and made it a great experience. I would recommend this dealership to others. More

Helpful 0

Report | Print

We were in the market for a high quality used SUV. After considerable research, and discussions with Sophie Morris - our salesperson - we focused our search on an Acura MDX. Its reliability ratings are exe considerable research, and discussions with Sophie Morris - our salesperson - we focused our search on an Acura MDX. Its reliability ratings are exemplary and it's a pretty sweet luxurious ride! Sophie was extremely knowledgeable about the MDX and it's competitors. She helped us find just the right vehicle - a 2011 Acura Certified MDX. The vehicle was in great condition and the Crown Acura team, through their certification process, added tremendous value and peace of mind to our investment. Our buying experience with Sophie and the entire team, including Keith Ertell who led us through the financing process, was smooth and a great experience. We highly recommend Sophie and the Crown Acura team. More

Helpful 1

Report | Print

My wife and I had our best buying experience at this dealership because of our sales consultant Sophie Morris she is the most professional sales person we have had the pleasure of doing business with ev dealership because of our sales consultant Sophie Morris she is the most professional sales person we have had the pleasure of doing business with ever when purchasing a car. Sophie Morris helped my wife in understanding all the options that come with our 2011 Acura tl tech and we want to thank her for all her help. Regards Pat and Frank Massaro More

Helpful 1

Report | Print

I always look forward to going to this dealer! Having purchased my forth TL (a gorgeous 2013) in the last 9 years from Crown Acura should say enough. Sophie is so on top of her game yet soft in approach purchased my forth TL (a gorgeous 2013) in the last 9 years from Crown Acura should say enough. Sophie is so on top of her game yet soft in approach and professional! I have dealt with Sophie for the last 3 TL's and highly, highly recommend her. You will not be disappointed if you seek her out! Sue Ellen is such a joy to interact with at any time! She has done the dreaded paperwork for me in the past but made it somehow so enjoyable, now that's a sharp individual! John and the whole service department, having dealt with them for 9 years are incomparable! It's one thing to have a stress free buying experience but a bonus to have top shelf service to compliment the sale. As you can tell, I'm a big cheerleader for Crown Acura but it's based on experience and fact for what I've been testament to these last four purchases. More

Helpful 0

Report | Print

Wow, what a wonderful experience! From receiving a quick email response from Sophie and Sue Ellen to my online request for information, up to the visit today. No pressure and just a friendly, very accommod email response from Sophie and Sue Ellen to my online request for information, up to the visit today. No pressure and just a friendly, very accommodating car shopping environment. Reading the reviews here on Crown Acura made the decision to contact them as my "go to" dealership, a very easy one. Sophie is extremely knowledgeable and easily answered any questions I had. Being a driver of the same model car that I looked and actually did purchase, made her the ultimate "cheerleader" who was not afraid to give me an honest, realistic opinion. Sue Ellen was friendly and on the ball with the numbers and made the magic happen.. I'm still on Cloud Nine driving my beautiful, comfortable and clean brand new TSX thanks to these two ladies and the great team at Crown Acura. Definitely a loyal customer from now on! Find out for yourself if you are looking for a superb car buying experience! See Sophie! More

Helpful 0

Report | Print