Sophie Morris

I have bought my cars from only Crown Acura for the last 29 years. This dealership makes everything easy from start to finish. The management and staff are all highly professional and excellent. Big shout o 29 years. This dealership makes everything easy from start to finish. The management and staff are all highly professional and excellent. Big shout out to Sophie Morris, the GM. She is more than fair and transparent. I so appreciate all of her efforts in making my sale a quick turnaround. Sophie is so nice and just wonderful to work with! Thank you! Also a shout out to John Shaw, my amazing go to service manager, who got the ball rolling for me. John is the best! Thank you! With the specific transaction, I worked with Mike Patton, who is extremely efficient, preparing all the paperwork ahead of time. Mike is professional and extremely pleasant to work with and more than accommodating.. He graciously helped me to clear stuff out of my old car. Not an easy task! He took care of every detail. I appreciate all of his extra efforts! Thank you! Lastly, I worked with Ashlee Proefke, the Business Manager. I cannot say enough good things about Ashlee! I have worked with her in the past, and found her to be incredibly knowledgeable and articulate about all of the programs that are available. With this transaction, it was no different. Ashlee always works hard to find the best deal for her customers. She is so wonderful and pleasant and easy to work with. Her excellence is unparalleled! I so appreciate all of her efforts in getting me an exceptional deal! As I stated above, I only buy cars from Crown Acura. And now you know why! I highly recommend Crown Acura in all aspects, from management to sales to service. They do it all with the highest level of professionalism and enthusiasm. You will never be disappointed! More

Helpful 0

Report | Print

Simply Stellar! !—John, Sophie, David, Jay With nearly 12 years experience with Crown Acura —and now on my third RDX—I can say I’ve never had anything less than EX !—John, Sophie, David, Jay With nearly 12 years experience with Crown Acura —and now on my third RDX—I can say I’ve never had anything less than EXCEPTIONAL engagements whether on the Service or Sales side! And my most recent experience this week, trading up my 2021 RDX to a 2024 was equally outstanding. As always, Assistant Service Manager John Shaw (my advisor since the first time I brought my original RDX in) was spectacular!! He made sure I was again teamed up with a terrific group of Sales & Finance individuals and he accompanied me at the start of the process and checked in with me throughout. John is a gem—highly professional, knowledgeable and unfailingly honest in all our interactions over the years. And, I was so fortunate to be able to meet and work with the FANTASTIC General Manager Sophie Morris. She’s phenomenal— so organized and personable in preparing a range of options for me to consider—all specifically tailored to my priorities and budget, and including special incentives for me being a loyalty customer. She made it all seem effortless and made the entire experience a pleasure. I can honestly say every option presented was excellent!! Sophie also was supportive and wonderfully patient as I reviewed each option. No hassle, no pressure at all. But once I settled on a decision, Sophie was a whiz in getting everything teed up to expedite the transition from my 2021 to 2024 RDX. Including getting my preferred wheel rims transferred to the new vehicle. She’s truly superb and I’m so pleased John introduced me to her for this purchase!! For her part, Sophie, then brought in Sales Representative David Puckett to oversee the process. Third time is the charm, as David was fabulous —super helpful and a dynamo in managing all the details and keeping me informed. He steered it all seamlessly and was there into the early evening to make sure all was perfect as I received my new RDX. David also was exceptionally kind about spending extra time making sure I was familiar with all the new, additional technical features of this RDX. I couldn’t have asked for a more thoughtful, expert tutor! Thank you so much!! And the finance side was no less impressive thanks to Jay Rudio! He is amazingly efficient and a veritable Houdini with the paperwork!! Jay is extremely talented and has a personality to match. What an enjoyable experience it was meeting and working with him. More

Helpful 0

Report | Print

One star is too many. I’m not even going to get into the details of the nightmare leading up to my car being delivered, the photos below speak for themselves. This deal I’m not even going to get into the details of the nightmare leading up to my car being delivered, the photos below speak for themselves. This dealership communicated to us multiple times that this was a flawless car and that we would be so happy with it. After the MONTH it took to get through the process of even buying the car, which was way too long especially with great credit, the car was delivered to me like this. The previous owner obviously had a dog that destroyed and chewed up the back, and some of the front seats, and there was dog hair everywhere! The car smelled awful and was clearly NEVER detailed. THE DEALERSHIP DID NOT TELL US and kept this obvious damage a secret until it arrived in NJ. Even if it is a used car, the dishonesty is unacceptable. The car was sent back immediately and my excellent credit was affected. Again, there’s no need to get into more detail with my negative experience with this dealer. Just know that, collectively, they’re shady and do business like this. More

Helpful 0

Report | Print

I have leased four Acuras from Chris Duncanson. Great Salesman! He listens to you and makes sure you get the perfect fit. Pleasant guy, no pressure , and professional. I will always recommend Ch Great Salesman! He listens to you and makes sure you get the perfect fit. Pleasant guy, no pressure , and professional. I will always recommend Chris and Crown Acura for a great experience! More

Helpful 0

Report | Print

Thank you endlessly to Evan Lantry and the new car sales team (Ashlee Proefke-you too!) for making my first ever leasing experience a quick, painless, and fun experience. The team at Crown is AMAZING and a team (Ashlee Proefke-you too!) for making my first ever leasing experience a quick, painless, and fun experience. The team at Crown is AMAZING and are true pros, that are there to help and make the buying/service process as smooth as possible. Shout out to Logan in Service for being the best service advisor you could ask for! More

Helpful 0

Report | Print

The Crown Service Department is amazing. I just bought my new MDX from Crown, and I was waiting for my door edge guards and body side moulding to arrive. I met John and we instantly became I just bought my new MDX from Crown, and I was waiting for my door edge guards and body side moulding to arrive. I met John and we instantly became friends! He tracked them down, and within a day they were all installed! The hand car wash was icing on the cake, too, as I have a ceramic coating on my paint, and brush washes are now out! Finally, the Cappucino machine in the waiting area is a life saver, and that keeps us coming back, too!! Thank you John Shaw, as YOU will be my "Goto Service Advisor" forever and ever! Gonna soon get rid of my older Toyota Sienna, and go for a 2nd MDX or RDX! More

Helpful 0

Report | Print

The team at Crown Acura is top notch! I have never experienced such genuine customer service as I did here. Richard was so patient and kind throughout the entire process. Every staff memb I have never experienced such genuine customer service as I did here. Richard was so patient and kind throughout the entire process. Every staff member I had interactions with was just as outstanding. More

Helpful 0

Report | Print

I walked in to look at a vehicle on display, but didn't wind up buying. Arash took the time over the next two weeks to contact me with personalized vehicle offers, and found the perfect car, which was an a wind up buying. Arash took the time over the next two weeks to contact me with personalized vehicle offers, and found the perfect car, which was an absolute joy to buy and own. Everyone from the management to the finance made it an uncommon experience. More

Helpful 0

Report | Print

Top-notch service from John Shaw and Crown Acura. Can't say enough about John and this dealership. 10 out of 10 for dealer service and sales. I drive over from downtown Tampa which is about 30-40 min Can't say enough about John and this dealership. 10 out of 10 for dealer service and sales. I drive over from downtown Tampa which is about 30-40 minutes depending on traffic. It's well worth the commute. More

Helpful 0

Report | Print

We just picked up our third car from Crown Acura. Arash Tamaddonzia was friendly, organized and very knowledgeable about the TLX that we received. Smoothest process to take ownership we have experien Arash Tamaddonzia was friendly, organized and very knowledgeable about the TLX that we received. Smoothest process to take ownership we have experienced. In and out in a couple hours. Great team there with Sophie Morris, Arash, and Jay. More

Helpful 0

Report | Print