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Dealership Experience
2 yrs, 4 mos
Industry Experience
22 yrs
Languages Spoken
English
Spanish
194 Reviews
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194 Reviews of Sheila Ocasio
October 16, 2023
Honestly and always helpful they always come to you and let you know how things are going which is very helpful let you know how things are going which is very helpful More
by CATHYMUHLBAIER2
Verified CustomerOther Employees Tagged: Garfield Simpson
Helpful 
October 14, 2023
My car was dropped off for the appointment and no one called me to let me know my car was ready. Thankfully I have the Kia app and I saw my car was just sitting outside in the parking lot. That’s when I called me to let me know my car was ready. Thankfully I have the Kia app and I saw my car was just sitting outside in the parking lot. That’s when I called hours later and that’s when they told me to pick up my car. I don’t understand why no one could’ve called me to let me know. Wasted my whole day because my car was just sitting at the dealer. Also, I spoke to two different girls over the phone and the first was was very rude and kept me on hold. The second one came on the line and was also very rude. More
by STULSI
Other Employees Tagged: Christopher Lopez, Michael Valera, Tevin Carter, Yitzhakc Ramirez, Christopher Watson, FERNANDO DAVILA
October 10, 2023
Great customer service support, very polite and professional staff. Waiting areas not bad and they wash your vehicle before returning back to you. professional staff. Waiting areas not bad and they wash your vehicle before returning back to you. More
by MARVA712
Other Employees Tagged: Christopher Lopez, Michael Valera, Tevin Carter, Yitzhakc Ramirez, Christopher Watson, FERNANDO DAVILA
October 08, 2023
Employees there at the service counter. It was very nice. Very nice gentleman that helped me but my car there was great. Give me details about the car. I appreciate them. I think them don’t It was very nice. Very nice gentleman that helped me but my car there was great. Give me details about the car. I appreciate them. I think them don’t remember the gentleman talking he was great. More
by MRSTERRI13
Other Employees Tagged: Christopher Lopez, Michael Valera, Tevin Carter, Yitzhakc Ramirez, Christopher Watson, FERNANDO DAVILA , Don’t I remember that gentleman that was helping me also, it was two of them. Very nice people very nice conversation.
October 03, 2023
Irresponsible to customer put me in a Lyft ride (bad experience) & road rage in parking lot experience) & road rage in parking lot More
by Nuce
Other Employees Tagged: Christopher Lopez
September 28, 2023
On 8/30/2023, I took my vehicle for service due to a recall. Mr. Brandon Forrest let me know they didn't have the piece; he was accommodating by allowing me to talk to the service manager, Fernando. He recall. Mr. Brandon Forrest let me know they didn't have the piece; he was accommodating by allowing me to talk to the service manager, Fernando. He explained that the warranty does not cover a rental vehicle. He told me to speak with the GM at Hollywood Kia. I met with Sean Emanuel and got the GM to talk to me. Mr. Mitchell LOSZYNSKI was a great listener and understood my concerns. He approved a rental car immediately. The repairs to my vehicle were completed within 48 hours. Overall, my experience with everyone was great. I was treated with service beyond expectation. I highly recommend their dealership because they are accommodating. Thank you, Hollywood Kia. More
by Claudio Navas
Other Employees Tagged: Mitchell Loszynski, Christopher Lopez, Garfield Simpson, Michael Valera, Tevin Carter, Yitzhakc Ramirez, Christopher Watson, FERNANDO DAVILA , Brandon Forrest, service advisor, Sean Emanuel
September 28, 2023
Thank you for doing an amazing job with my car. I am so happy to have it back I am so happy to have it back More
by REXRXPORSCHE
Other Employees Tagged: Yair Bitton, Mitchell Loszynski, Christopher Lopez, Alain Ruiz, Michael Valera, Tevin Carter, Yitzhakc Ramirez, Christopher Watson, FERNANDO DAVILA
September 21, 2023
Horrible customer service, I literally go to there because is 2 minutes from my home, they never call when your car is ready, never answer calls, they put on hold calls for 10 minutes etc… is just the because is 2 minutes from my home, they never call when your car is ready, never answer calls, they put on hold calls for 10 minutes etc… is just the worse experience More
by Natalia
Other Employees Tagged: Christopher Lopez, Michael Valera, Tevin Carter, Yitzhakc Ramirez, Christopher Watson, FERNANDO DAVILA
September 19, 2023
Wat time wasn't long. The staff was friendly and respectful. The waiting area was clean. And the coffee was delicious. Thanks. The staff was friendly and respectful. The waiting area was clean. And the coffee was delicious. Thanks. More
by WPCNEST2018
Other Employees Tagged: Christopher Lopez, Michael Valera, Tevin Carter, Yitzhakc Ramirez, Christopher Watson, FERNANDO DAVILA
September 19, 2023
I was not satisfied with the device. They kept my car for a week and still didn’t fix the part. They said they would call us when the part arrived and it’s been a month and I have not he They kept my car for a week and still didn’t fix the part. They said they would call us when the part arrived and it’s been a month and I have not heard firm anyone so they basically had me without a vehicle for a week for no reason. More
by MANAYA0206
Other Employees Tagged: Yair Bitton, Mitchell Loszynski, Christopher Lopez, Alain Ruiz, Michael Valera, Tevin Carter, Yitzhakc Ramirez, Christopher Watson, FERNANDO DAVILA
