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Shawn Wells
Shawn Wells at Landers Toyota NWA
Refer Me

Shawn Wells | Page 10

Service Director

Landers Toyota NWA

411 South Metro Parkway
Rogers, AR 72758

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4.4
100 Reviews
4.4

100 Reviews

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100 Reviews of Shawn Wells

October 29, 2021

Dealership Rating
Employee Rating

Had to go back an additional 2 times due to mechanic putting fuel pump on wrong. Came back the last time after only being gone for 10 minutes to sit and wait an additional 45 minutes for them to tell me More

by kmfry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Chris Johnson , Tim was helpful when he assisted me.

Helpful
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Nov 03, 2021

Landers Toyota NWA responded

We would like to apologize. This is not the experience we hope to provide our guests, and for the wait and inconvenience, we are sorry. We regret that the service you were provided with was poor, especially after talking with our service director. We do appreciate you sharing your experience, but we hope to have another opportunity to provide you with a better one. If you would like to discuss your concerns with us, please give us a call or send us your contact information over a private message. Thank you for bringing your concerns to our attention, and we hope to make this right.

October 23, 2021

Dealership Rating
Employee Rating

Waited more than 2 hrs for brake pad change on my front wheel.There is no coffee or drinks available!! More

by chittineni.sidhartha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Lake Mills, Johnny Guiterez, Josh Murrah, Chris Johnson, Tim Doran, Jason Jones , Mark Daniels, Seth Snyder, Taylor Trailor

Helpful
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Nov 08, 2021

Landers Toyota NWA responded

Thank you for bringing this to our attention! Due to current circumstances, we are asking our guests to expect a longer wait time, but we do regret any inconvenience this may have caused. We appreciate you leaving a review, and we hope to provide a better experience in the future.

October 16, 2021

Dealership Rating
Employee Rating

Very friendly, polite, helpful, prompt, work excellent, waiting area clean and pleasant. I moved from Tulsa area where I have purchased several Toyotas for me companies. When I moved to Arkansas I bought a More

by glendahk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Lake Mills, Johnny Guiterez, Josh Murrah, Chris Johnson, Tim Doran, Jason Jones , Mark Daniels, Seth Snyder, Taylor Trailor

Helpful
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Oct 20, 2021

Landers Toyota NWA responded

Thank you for your feedback! We're glad our team can help you with your service needs, and we appreciate you taking the time to leave a review. If there is anything else we can help with, give us a call!

October 07, 2021

Dealership Rating
Employee Rating

The service center employees are knowledgeable and efficient. They keep you informed throughout the service. More

by cwram76
Recommend Dealer
Yes
Helpful
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Oct 07, 2021

Landers Toyota NWA responded

Thank you for the feedback! We're glad our service team could keep you informed of what was happening. Thank you for choosing us for your service needs, and we hope to see you next time!

October 06, 2021

Dealership Rating
Employee Rating

Overall experience was good. Getting the appointment through the chat was challenging and took more time than I expected More

by Idkmyemail
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Lake Mills, Johnny Guiterez, Josh Murrah, Chris Johnson, Tim Doran, Jason Jones , Mark Daniels, Seth Snyder, Taylor Trailor

Helpful
Report | Print
Oct 07, 2021

Landers Toyota NWA responded

Thanks for the feedback! We appreciate you choosing us for your service needs. We're glad our service team could provide you with a fantastic overall experience, and we hope to see you next time!

October 03, 2021

Dealership Rating
Employee Rating

Always treated very nice and never have to wait very long for my car to get done More

by madison41605
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Lake Mills, Johnny Guiterez, Josh Murrah, Chris Johnson, Tim Doran, Jason Jones , Mark Daniels, Seth Snyder, Taylor Trailor

Helpful
Report | Print
Oct 04, 2021

Landers Toyota NWA responded

Thank you for the feedback! We appreciate you choosing us for your service needs, and we're glad our team could help you out quickly. If there is anything else we can help with, give us a call!

September 30, 2021

Dealership Rating
Employee Rating

Great service! The team went out of their way to make sure our needs were met. More

by JNEUFER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Lake Mills, Johnny Guiterez, Josh Murrah, Chris Johnson, Tim Doran, Jason Jones , Mark Daniels, Seth Snyder, Taylor Trailor

Helpful
Report | Print
Oct 13, 2021

Landers Toyota NWA responded

Thank you for choosing us for your service needs! We're glad our service team could provide you with great service and go above and beyond to meet your needs. If there is anything else we can help with, give us a call!

September 22, 2021

Dealership Rating
Employee Rating

Always great service! Friendly associates greet and keep you informed. Love going to their service dept. More

by SINCALLJC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Lake Mills, Johnny Guiterez, Josh Murrah, Chris Johnson, Tim Doran, Jason Jones , Mark Daniels, Seth Snyder, Taylor Trailor

Helpful
Report | Print
Sep 29, 2021

Landers Toyota NWA responded

Thank you for choosing us for your service needs! We're so glad our fantastic service team could keep you up to date and informed. We hope to see you next time!

September 17, 2021

Dealership Rating
Employee Rating

I love to bring my car in for service everyone is always welcome here and oil changes don’t take very long More

by daviddewane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Lake Mills, Johnny Guiterez, Josh Murrah, Chris Johnson, Tim Doran, Jason Jones , Mark Daniels, Seth Snyder, Taylor Trailor

Helpful
Report | Print
Sep 29, 2021

Landers Toyota NWA responded

Thank you for sharing your experience! We appreciate you choosing us for your service needs, and we're glad our service team could provide you with quick oil changes. If there is anything else we can help with, give us a call!

September 06, 2021

Dealership Rating
Employee Rating

Came in with a blown tire. They stopped me in the lot and drove me to the service desk and took great care of me!! More

by cldrndll
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Lake Mills , Mark Daniels

Helpful
Report | Print
Sep 07, 2021

Landers Toyota NWA responded

Thank you for sharing your experience! We're glad our team could help you out in a rough situation. If there is anything else we can help with, give us a call!

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