Shawn Wells
Shawn Wells at Landers Toyota NWA
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Shawn Wells

Service Director

Landers Toyota NWA

411 South Metro Parkway
Rogers, AR 72758

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4.4
100 Reviews
4.4

100 Reviews

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100 Reviews of Shawn Wells

November 01, 2023

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Employee Rating

I trust my car to this dealership. They have always been honest and upfront on all my services. I appreciate them. More

by JAML02REDDOG
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Nov 02, 2023

Landers Toyota NWA responded

We appreciate you as well, JAML02REDDOG! Thank you for trusting us with your vehicle and for leaving us a five-star review. We love being of service anyway we can!

October 30, 2023

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My vehicle was repaired by replacing a defective low pressure file pump. I am not happy with Toyota for not doing the replacement the first time the car broke down.. I do appreciate the work of the deal More

by Theehouse
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Oct 31, 2023

Landers Toyota NWA responded

Hi, Theehouse! Thank you for leaving a five-star review. It was our pleasure to care for your RAV4 — helping our customers feel safe in their vehicles is our top priority. Please let us know if we can help you with anything else!

October 18, 2023

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Friendly, fast and very efficient. easy to work with. Grey job of taking care of me More

by nsnoderly
Service Price Transparency
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Recommend Dealer
Yes
Oct 19, 2023

Landers Toyota NWA responded

Thanks for the five stars, nsnoderly! We appreciate your kind words and are glad you enjoyed your experience. It was our pleasure to care for your vehicle!

October 15, 2023

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Les recomiendo a todos Landers Toyota NWA un buen servicio y muy amables todo el personal More

by MGCHAVEZ37
Service Price Transparency
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Recommend Dealer
Yes
Oct 16, 2023

Landers Toyota NWA responded

Gracias por la recomendación, MGCHAVEZ37. Es un placer para nosotros brindarle un excelente servicio al cliente. ¡Apreciamos sus amables palabras y esperamos poder servirle nuevamente pronto!

October 14, 2023

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Landers have always treated me very well, I will continue to take my vehicles there! More

by Simonrking
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Recommend Dealer
Yes
Oct 16, 2023

Landers Toyota NWA responded

We always appreciate your business, Simon! We're happy to hear you enjoy our team and the top-notch service they provide. We look forward to seeing you next time!

October 08, 2023

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Always great service great attitudes I've never had to wait to long I love the donuts they serve from daylight donuts in Lowell Just an all around exceptional experience More

by kimberdougl47
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Recommend Dealer
Yes
Oct 09, 2023

Landers Toyota NWA responded

Thank you for the kind words, kimberdougl47! We are happy to hear you enjoy the service and amenities at our dealership. We look forward to seeing you next time!

October 06, 2023

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They do good work i had my truck for 20 years it still works. I don't make enough money to buy a new one until they lower the prices by 25 percent More

by JFFORESTRY67
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Oct 09, 2023

Landers Toyota NWA responded

Thank you for leaving us a review, JFFORESTRY67! It's our pleasure to keep your truck on the road with high-quality service. We look forward to seeing you next time!

September 23, 2023

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Fast, great service! ! I went in for an oil change and front end alignment, and they had everything done in an hour! More

by Soxfanrpw
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Service Communication
Recommend Dealer
Yes
Sep 25, 2023

Landers Toyota NWA responded

Thank you so much for the five stars, Soxfanrpw! It was our pleasure to get you back on the road ASAP. Let us know if we can be of service again!

September 18, 2023

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I used the Service Center at Landers Toyota for my oil change on my used car I purchased through them. I used online scheduling and chose to wait in the service center lobby. The service department is ver More

by Itsjoanieholder
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Sep 18, 2023

Landers Toyota NWA responded

Thank you for leaving this five-star review, Joanie! We're so glad you found our service team to be fast and professional. We love providing our customers with exceptional care and we hope to serve you again soon!

September 10, 2023

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Employee Rating

First level costumer service acted like my truck being serviced was an inconvenience to them. Only after getting zero help and getting frustrated did the most simple service assistance start helping me. E More

by BEAU.SPARKS331
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Sep 11, 2023

Landers Toyota NWA responded

Hi, Beau. Thank you for taking the time to share your recent experience with our service center. We understand how the challenges you faced during your visit would be frustrating. Our utmost priority is to provide exceptional customer service, and we apologize for falling short of your expectations. If there is anything we can do to make things right and earn back your business, please let us know. We would love another opportunity to provide you with the five-star service you deserve.

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