Shantai Isom
Shantai Isom at Five Star Subaru of Grapevine
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Shantai Isom

Customer Relations Manager

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

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5.0
62 Reviews

Dealership Experience

3 yrs, 9 mos

Industry Experience

26 yrs, 9 mos

5.0

62 Reviews

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62 Reviews of Shantai Isom

April 07, 2024

Dealership Rating
Employee Rating

Ron was great to work with. He asked the right questions to find what I wanted and went the extra mile to find the right vehicle for me. Ron gave me some great options and follo More

by LAINES61
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Apr 07, 2024

Five Star Subaru of Grapevine responded

LAINES61, We are so grateful for your kind endorsement of Ron and Five Star Subaru. Customer satisfaction is the focus at our dealership. Thank you for your business and recognition. Reach us with vehicle concerns any time at 817-438-1700. Thanks again, Doug Laymon, Sales Manager

April 02, 2024

Dealership Rating
Employee Rating

They are THE BEST, period! !! Great sales and after sales service. The people there are wonderful, I always prefer waiting at the dealership and chat with the staff there. Eve More

by Rabi347
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 03, 2024

Five Star Subaru of Grapevine responded

Rabi347, Thank you for reaching out and sharing your experience at Five Star Subaru. We greatly appreciate your feedback and the recognition of so many of our staff. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out to 817-438-1700. We're here to help in any way we can. Enjoy your ride! Best regards, Jakob Ritter, Service Director

January 26, 2024

Dealership Rating
Employee Rating

Everyone was so nice and hospitable. I’m so glad that buying a car here didn’t feel like when I worked in the business. More

by APATREY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 27, 2024

Five Star Subaru of Grapevine responded

APATREY, Congratulations on your new car purchase! We are delighted that you chose Five Star Subaru for this important decision. It was a pleasure assisting you, and we appreciate the opportunity to be a part of this exciting experience. Call us at 817-438-1700 if you find you have additional questions. We are here for you! Thank you for your feedback. Sincerely, Doug Laymon, Sales Manager

January 25, 2024

Dealership Rating
Employee Rating

The review of the bells and whistles on my new vehicle was great, but I still have some questions. When things settle down I will try and contact her. More

by SUSANWEIN
Recommend Dealer
Yes

Other Employees Tagged: Shantai

Jan 26, 2024

Five Star Subaru of Grapevine responded

Susan, Keeping you knowledgeable about your new Subaru is our focus. Shantai and I can be reached at 817-438-1700 if you find you need our advice. Enjoy your adventures and call us any time. Thank you for your endorsement. Take care, Doug Laymon, Sales Manager

January 21, 2024

Dealership Rating
Employee Rating

Great service- got me in and out of the dealership and didn’t play games like other dealerships. More

by SJOHNSON620
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 22, 2024

Five Star Subaru of Grapevine responded

Congratulations, SJOHNSON620, on your new Subaru. We are thrilled to be your auto dealer and we look forward to helping you enjoy your car. Stop by Five Star Subaru or call 817-438-1700. Thank you for your business and review, Doug Laymon, Sales Manager

January 15, 2024

Dealership Rating
Employee Rating

Can't say enough good things about this dealership and all those who helped me through the purchase process. Mr. Ron is absolutely amazing and Mr. Shane fought for a better finance option. Much better p More

by COLIESIMMONS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 16, 2024

Five Star Subaru of Grapevine responded

COLIESIMMONS, Thank you for shopping at Five Star Subaru! Every customer should be feel comfortable and respected. When you need Ron and our staff's advice, call 817-438-1700. Our goal is to help you fully enjoy your car. Stop by or call any time. Congratulations! Best regards, Doug Laymon, Sales Manager

December 23, 2023

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Employee Rating

Five Star Subaru is the best dealership in the DFW area. Everyone from top to bottom were very knowledgeable and welcoming. I will always drive a Subaru and always from Five Star Subaru. More

by JOPDOG
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 24, 2023

Five Star Subaru of Grapevine responded

JOPDOG, Thank you for endorsing Five Star Subaru! We appreciate knowing you felt your shopping experience was enjoyable. Cameron, Shantai, and I welcome the chance to answer you new car questions at 817-438-1700. Don't hesitate to contact us by phone anytime; we're here for you. Take care, Doug Laymon, Sales Manager

December 19, 2023

Dealership Rating
Employee Rating

Friendly staff clean building and everyone Bill was helpful andI am very pleased and so happy with my new car. More

by EJELLO90
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bill Klozik, Doug Laymon

Dec 19, 2023

Five Star Subaru of Grapevine responded

EJELLO90, We truly appreciate your trust and confidence in Bill and the Five Star Subaru staff. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out to us at 817-438-1700. We value your opinion and are committed to helping you fully enjoy your new car. Congratulations! Best regards, Doug Laymon, Sales Manager

December 06, 2023

Dealership Rating
Employee Rating

We have been treated been treated very well at the dealership. Shantie is exceptionally full of knowledge about the Subaru. Anytime I call she walks me through the process I need to do whatever my que More

by dellamarie1950
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: John Mosqueda

Dec 06, 2023

Five Star Subaru of Grapevine responded

Dellamarie1950, Thank you for taking the time to share your experience with us, and we truly appreciate your valuable feedback. We are delighted to hear that you had a great experience with Shantai and John during your recent visit to Five Star Subaru. When you have questions, continue to reach us at 817-438-1700. Best regards, Doug Laymon, Sales Manager

November 20, 2023

Dealership Rating
Employee Rating

Very efficient and helpful service from all staff that I interacted with. Answered all of my questions and took the time to explain the features in my car. More

by rouba.shishakly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 21, 2023

Five Star Subaru of Grapevine responded

Rouba.shishakly, Assisting you with your automotive needs is our pleasure at Five Star Subaru. Feel free to reach out at 817-438-1700 whenever you have questions about your vehicle. Wishing you safe travels, and thank you once more for supporting our dealership. Best regards, Doug Laymon, Sales Manager

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