Shantai Isom
Shantai Isom at Five Star Subaru of Grapevine
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Shantai Isom | Page 2

Customer Relations Manager

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

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5.0
62 Reviews

Dealership Experience

3 yrs, 10 mos

Industry Experience

26 yrs, 10 mos

5.0

62 Reviews

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62 Reviews of Shantai Isom

November 17, 2023

Dealership Rating
Employee Rating

Shantai did an excellent job educating us on the details of our Ascent. She then followed up with the service department and they were very helpful as well. More

by JBBDEN
Recommend Dealer
Yes

Other Employees Tagged: Shantai Isom

Nov 18, 2023

Five Star Subaru of Grapevine responded

Thank you, JBBDEN, for recognizing Shantai and Five Star Subaru. We want you to fully enjoy your Ascent. Stop by or give Shantai or me a call at 817-438-1700 any time. Congratulations on your new Subaru. Take care, Doug Laymon, Sales Manager

November 17, 2023

Dealership Rating
Employee Rating

Had a follow up appointment this afternoon, with Shantai Isom, to review all the great features in our new 2023 Forester. Shantai was wonderful, she was very patient explaining all the features and making u More

by ANGELS6
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shantia Isom

Nov 18, 2023

Five Star Subaru of Grapevine responded

Thank you, ANGELS6, for acknowledging Shantai and her efforts to help you enjoy your new Subaru. At Five Star Subaru, we want to make certain our customer fully understand their cars. Don't hesitate to call 817-438-1700 or stop by any time. Enjoy your new Forester! Best regards, Doug Laymon, Sales Manager

October 30, 2023

Dealership Rating
Employee Rating

Wonderful folks. My second Subaru with these people and I couldn’t ask for better service. They truly go above and beyond to make sure your are not just satisfied wit More

by rosalee1405
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Bill Klozik, Doug Laymon

Oct 31, 2023

Five Star Subaru of Grapevine responded

Rosalee1405, We are so grateful for your return to Five Star Subaru and are excited to help you enjoy your newest Subaru! Our team welcomes you to stop by or call 817-438-1700 any time you need our advice. Thank you for your loyalty and know we are here for you! Best regards, Doug Laymon, Sales Manager

September 25, 2023

Dealership Rating
Employee Rating

After my experience with Five Star Subaru of Grapevine this will be my dealership from now on. Everything about this dealership was outstanding, from the Sale, the service, the people. All around Fantast More

by PAUBERVIG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 25, 2023

Five Star Subaru of Grapevine responded

PAUBERVIG, At Five Star Subaru, we strive to provide the highest level of customer satisfaction, and your trust in us is greatly appreciated. We are here to continue sharing our knowledge so that you and your wife totally enjoy your new Outback. Stop by or reach us at 817-438-1700 with technical or care questions. We value your business and are here to make your ownership experience exceptional. Thanks again, Doug Laymon, Sales Manager

September 18, 2023

Dealership Rating
Employee Rating

Very good, even excellent service from beginning of sales to picking up my car. Wonderful dealership. Recommend this to anyone. No pressure. Just helpful folks who make sure you get what you are lookin More

by rosalee1405
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Bill Klozik

Sep 19, 2023

Five Star Subaru of Grapevine responded

Hello Rosalee and congratulations on your new Subaru. Bill, Shantai, and the entire Five Star Subaru staff want to express our sincere appreciation for shopping at our dealership. As your trusted auto center, we value your feedback and encourage you to reach out anytime you have vehicle-related questions or concerns. Please don't hesitate to contact us at 817-438-1700. Best regards, Doug Laymon, Sales Manager

Sep 19, 2023

rosalee1405 responded

Doug, you were excellent as well, I just couldn’t remember your name. Sorry about that. Every one of your staff that we had the pleasure of meeting was top notch and we look forward to doing business with your fine business for many years to come.

September 17, 2023

Dealership Rating
Employee Rating

Great experience! I was extremely happy from start to finish. Bill listened to what I wanted and made sure I got it. I custom ordered my Crosstrek. It was delivered ex More

by rosalee1405
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Bill Klozik

Sep 18, 2023

Five Star Subaru of Grapevine responded

Rosalee1405, We look forward to continuing to meet your automotive needs in the future and are here to assist you whenever you require our services. If you have any questions about your new car, please reach Bill, Shantai, or me at 817-438-1700. Please do not hesitate to reach out to us. We are always ready to help. Best regards, Doug Laymon, Sales Manager

September 16, 2023

Dealership Rating
Employee Rating

It was a great relationship building and car buying experience. We look for to many years of service from the dealership for our new Outback. More

by LAURA MATTHEWS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 17, 2023

Five Star Subaru of Grapevine responded

Congratulations, Laura, on the purchase of your new car at Five Star Subaru. We are committed to maintaining the highest standards of customer satisfaction, and your feedback motivates us to continually improve and exceed your expectations. We look forward to helping you enjoy your Outback. Please stay in touch at 817-438-1700. Thank you, Doug Laymon, Sales Manager

August 21, 2023

Dealership Rating
Employee Rating

In addition to my sales rep Casey, I was assisted by several other team members at 5 Star Subaru. Every single one was friendly, professional, timely, and willing to go the extra mile to help me in the More

by bethbegley1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 22, 2023

Five Star Subaru of Grapevine responded

Beth, We are here to help you enjoy your new Subaru. Stop by Five Star Subaru or give us a call at 817-438-1700 any time. We want to help you fully enjoy your car. Thank you for your kind endorsement and purchase. Best regards, Doug Laymon, Sales Manager

June 28, 2023

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Employee Rating

Took My Chevy truck in for an oil change and a State inspection , got Me in and out in no time More

by cooper75067
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Mike Ohanesian , Sean Roberts

Jun 30, 2023

Five Star Subaru of Grapevine responded

Cooper75067, Thank you for stopping by Five Star Subaru for your truck's care. We do our best to accommodate our guests efficiently. Don't hesitate to contact Mike and our service team at 817-438-1700. Safe travels, Jake Ritter, Service Director

June 23, 2023

Dealership Rating
Employee Rating

I purchased my 2nd Subaru Outback, this one the 2024 Outback Touring XT, from Internet Sales Consultant Enrikko DePasquale. He was top notch, from placing the factory order, right up thru delivery. Know More

by Tom T
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Tony Hooman, Mike Ohanesian , EnRikko DePasquale

Jun 24, 2023

Five Star Subaru of Grapevine responded

Hello Tom, We appreciate both of your purchases at Five Star Subaru and your recognition of both our sales and service staff. If you have any further questions or concerns, please do not hesitate to contact us at 817-438-1700. We are here to assist you in any way we can. Enjoy your 2024 Outback Touring XT! Thank you, Doug Laymon, Sales Manager

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