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Serena Montez
Serena Montez at Nissan of Wichita Falls
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Serena Montez | Page 2

Internal Advisor

Nissan of Wichita Falls

4000 Kell W Blvd
Wichita Falls, TX 76309

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4.8
91 Reviews

Dealership Experience

3 yrs, 4 mos

Industry Experience

7 yrs, 3 mos

4.8

91 Reviews

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91 Reviews of Serena Montez

October 07, 2022

Dealership Rating
Employee Rating

Pulled in the dealership for an oil change and it was handled in a quick, professional manner and the Nissan Staff was great!! More

by cbiskitt4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jorge Sotelo , Jordan Hauptman

Helpful
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Oct 07, 2022

Nissan of Wichita Falls responded

Thank you for the wonderful review! We appreciate your business!

September 24, 2022

Dealership Rating
Employee Rating

I had a great experience at Nissan of Wichita Falls. Very friendly and knowledgeable salespeople and so helpful. More

by TERRYVICKI
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rachad Moreland, Michael Smith , Ronilee Williams

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Sep 24, 2022

Nissan of Wichita Falls responded

Thank you for the wonderful review, Vicki! We appreciate your business!

September 21, 2022

Dealership Rating
Employee Rating

Excellent service I wish every dealer in our area provided the same quality as Nissan More

by mmtadros
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Bennett, Kenneth Harjo , Garrett Bodkin, Johnathan Cantwell, Randy Davis, Dustan Harbour, Jordan Hauptman, Shawn Neal, Chase Picard

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Sep 23, 2022

Nissan of Wichita Falls responded

Thank you for the wonderful review! It is our goal to provide you with excellent, quality work every time to every customer. We appreciate your feedback and value you as a customer!

September 19, 2022

Dealership Rating
Employee Rating

Everyone was very professional and willing to help in anyway! Best place in town to go too! More

by PICARD1997CHASE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Bennett, Robert Stoddard, Jorge Sotelo, Kenneth Harjo , Garrett Bodkin, Johnathan Cantwell, Dustan Harbour, Jordan Hauptman, Chase Picard

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Sep 20, 2022

Nissan of Wichita Falls responded

Thank you for the wonderful review! We sincerely appreciate your business!

September 14, 2022

Dealership Rating
Employee Rating

Totally tubular. Always narley bro. Will be back for another radical experience with dustan. Peace out Girl Scout. More

by RONILEEWILLIAMS4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: THE GONG, Jorge Sotelo, Dallas Delcambre , Dustan Harbour, Ronilee Williams

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Sep 14, 2022

Nissan of Wichita Falls responded

Thank you for the review, Ronilee! We appreciate your business!

September 03, 2022

Dealership Rating
Employee Rating

Absolutely awful ! ! We will never use service department or buy another vehicle here.There was no communication ,They left truck nasty and empty. We were without our pi More

by poparkers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Jorge Sotelo

Helpful
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Sep 03, 2022

Nissan of Wichita Falls responded

We apologize for the inconvenience this has caused you. We did our due diligence to fix the AC issues, but the parts were on hold for a bit, which is why your vehicle was with us for longer than anticipated. We attempted to reach out to you when we went to pick the vehicle up in Graham, but had no response. We did our best to make things more convenient for you by filling your tank up on two different occasions. Aside from that, please let us know what else we can do to rectify the situation. If you would like to discuss matters further, please call Service Director, Jimmy Bennett- (940) 691-6888.

Sep 03, 2022

poparkers responded

We picked the truck up on a Saturday .We drove it to Graham and the A/C quit working as soon as we pulled into Graham .This is the first week ... understandable you waited on parts the first week I brought it back the following week with a full tank of gas .Yall once again kept it all week and delivered it back to me on a Friday The truck was dead empty with empty coffee cups and trash left in it .I did stop my check after the first incident..When delivered back on that Friday I signed a paper to pay by debit card .I told Jorge i would have to lift limit on card.My bank is open M-F 730-3.So i was going to pay Monday morning .We were called by Sorena on Saturday demanding payment or yall were coming after the truck.Well guess what !?? By Monday the A/c had quit working again !!!Jorge called at 8 AM for payment .I went ahead and paid.I was on phone with Jorge and was pretty much called an idiot saying 5 was hottest part of the day ..well it dont blow hot air because its 5.I took the truck back for the third time with a full tank .They did give me a loaner this time .We were told the machine was out of calibration and put to much oil in the system.They kept it another week and I picked up and waited 30 min and got in truck fuel light on !!! I got out and told Jorge and he called someone to fill it up .The truck hand not been cleaned ..I had to scrub grease off the window .Lets tell the entire story !!

August 11, 2022

Dealership Rating
Employee Rating

Everyone is always so happy to help. Definitely coming here from now on. Thank you! More

by RONILEEWILLIAMS4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Bennett, Robert Stoddard, Jorge Sotelo , Garrett Bodkin, Johnathan Cantwell, Dustan Harbour, Jordan Hauptman, Shawn Neal, Chase Picard

Helpful
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Aug 11, 2022

Nissan of Wichita Falls responded

Thank you for the 5-star review, Ronilee! We sincerely appreciate your business!

July 29, 2022

Dealership Rating
Employee Rating

Wichita Falls Nissan rocks! ! They are best dealership in town; I am always greeted with smiles and utmost professionalism! I’d wholeheartedly recommend Wichita Falls Nissan .. More

by helenabev
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Bennett , Dustan Harbour

Helpful
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Jul 29, 2022

Nissan of Wichita Falls responded

Thank you for the kind words and 5-star review! We are thankful to have you as a customer!

July 09, 2022

Dealership Rating
Employee Rating

I was in an out in a timely manner, everyone was very kind and took great care of me and let me know where my car was every step of the way! More

by Macy Haase
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Bennett, Jorge Sotelo

Helpful
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Jul 09, 2022

Nissan of Wichita Falls responded

Thank you for the great review, Macy! We sincerely appreciate your business!

July 08, 2022

Dealership Rating
Employee Rating

I love the service team they’re awesome! Especially Jorge and Chase they always take good care of me. I don’t trust anyone else to service my vehicle. More

by ACARMAN63011
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jorge Sotelo , Chase Picard

Helpful
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Jul 08, 2022

Nissan of Wichita Falls responded

Thank you for the 5-star review, Alicia! We sincerely appreciate your business and look forward to helping you out with your future vehicle needs!

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