Serena Montez
Serena Montez at Nissan of Wichita Falls
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Serena Montez

Internal Advisor

Nissan of Wichita Falls

4000 Kell W Blvd
Wichita Falls, TX 76309

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4.8
91 Reviews

Dealership Experience

3 yrs, 4 mos

Industry Experience

7 yrs, 3 mos

4.8

91 Reviews

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91 Reviews of Serena Montez

July 09, 2023

Dealership Rating
Employee Rating

Excellent customer service! I wont take my car to anyone else. Fair and honest people who care. More

by pmakibbin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 10, 2023

Nissan of Wichita Falls responded

Thank you for the 5-star review, Paul! We sincerely appreciate your business!

March 30, 2023

Dealership Rating
Employee Rating

Great experience with the service department at Nissan of Wichita Falls! Excellent service, very polite and efficient. I would recommend this service department to anyone! More

by jaj9579
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Bennett, Jorge Sotelo

Apr 02, 2023

Nissan of Wichita Falls responded

Thank you for the great review! We appreciate your business!

January 17, 2023

Dealership Rating
Employee Rating

Came in for an oil change and they found the tires on the back of my wife’s car needed to be replaced. They were able to get them the next day and have her ready for her 6hr trip over the weekend. Good looki More

by Bennett-jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derrick Holt, Jorge Sotelo , Garrett Bodkin, Jacob Dantonio

Jan 19, 2023

Nissan of Wichita Falls responded

Thank you for sharing your experience with us, Jimmy! We appreciate you as a customer!

November 24, 2022

Dealership Rating
Employee Rating

This is the best service department in the WF area. Great customer service and great communication throughout the process. More

by G.BODKIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Bennett, Jorge Sotelo , Garrett Bodkin

Nov 25, 2022

Nissan of Wichita Falls responded

Thank you for the 5-star review! We are pleased you had such a good experience and appreciate your business!

November 06, 2022

Dealership Rating
Employee Rating

Never disappointed with the service. Looking forward to seeing the crew who knows their customers by name and delivers every time - Dustan is one of them👍 More

by jmurray0520
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Dustan Harbour

Nov 08, 2022

Nissan of Wichita Falls responded

Thank you for the wonderful review! We love getting to know all of our customers by name! We sincerely appreciate your business!

November 05, 2022

Dealership Rating
Employee Rating

Very friendly guy and service department. Great waiting area with complimentary coffee, water, and snacks. More

by Candislynn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Dustan Harbour

Nov 05, 2022

Nissan of Wichita Falls responded

Thank you for the wonderful review! We appreciate your business!

October 22, 2022

Dealership Rating
Employee Rating

Everybody at the dealership was very friendly. Dustan kept me updated with the process of our vehicle. Part was not in stock. They drove to Oklahoma to pickup our part for our vehicle. They went More

by JORDANHALEY613
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jorge Sotelo , Garrett Bodkin, Dustan Harbour

Oct 22, 2022

Nissan of Wichita Falls responded

Thank you for the wonderful review! We are pleased you had such a great experience and appreciate your business!

October 08, 2022

Dealership Rating
Employee Rating

Good service, friendly staff and willing to listen and follow through on issues especially when related to warranty work More

by yamkearabians
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Bennett , Dustan Harbour

Oct 08, 2022

Nissan of Wichita Falls responded

Thank you for the review! Please let us know what we can do to improve to a 5-star review! We sincerely appreciate your business and feedback!

October 08, 2022

Dealership Rating
Employee Rating

Awesome visit for my vehicle s maintenance; Dustan’s “can do” attitude is exemplary! Dustan is a great asset to WF Nissan More

by helenabev
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Bennett , Garrett Bodkin, Dustan Harbour, Jordan Hauptman

Oct 08, 2022

Nissan of Wichita Falls responded

Thank you for the review! We are blessed to have Dustan on our Nissan team. We sincerely appreciate your business and look forward to seeing you soon!

October 07, 2022

Dealership Rating
Employee Rating

I love Nissan of Wichita Falls! The staff is so friendly and understanding. It doesn’t take them too long to work on my vehicle. The complimentary drinks and snacks are so accommoda More

by IYANNA_PARKER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jorge Sotelo

Oct 07, 2022

Nissan of Wichita Falls responded

Thank you for the awesome review, Iyanna! We are pleased you had such a great experience and appreciate your business!

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