Sean Flanagan | Page 21

Although I purchased my used '08 Volvo at a Lexus dealership, and both Steve and Craig of the sales staff understood I would not be buying from Smythe, they were generous with time and advice and gen dealership, and both Steve and Craig of the sales staff understood I would not be buying from Smythe, they were generous with time and advice and genuinely friendly and helpful both before I made the purchase and afterward in checking me out on the vehicle. In the service department, Tom Coward assisted me when I realized that there was only one day left on the car's existing new car warranty, and made sure I was treated just as if I had bought the car at Smythe. Subsequently, when the Lexus dealer was duplicitous regarding service they had promised but not performed, Tom, Doug, and Sean were very helpful in making sure that the work was completed and my vehicle was safe and in the best possible condition. Throughout some 6 or 7 visits in the space of only a couple of weeks, when others might have tired of a visitor who was not intending and did not buy from them and then turned out to be at the end of his warranty period, all of these gentlemen were unfailingly warm and helpful at all times. If I purchase a new Volvo in the future, their kindness and professionalism will surely bring me back to Smythe. More

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we have been using this dealer for our service needs for a number of years and continue to receive great service from this dealer . we would recommend them a number of years and continue to receive great service from this dealer . we would recommend them More

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What a great crew! I've been having my car serviced at Smythe Volvo for the past seven years and I could not be more thrilled with the quality of the workmanship but moreover their honesty and integrity - Smythe Volvo for the past seven years and I could not be more thrilled with the quality of the workmanship but moreover their honesty and integrity - rare in the car servicing business! Most importantly, I have the utmost confidence that I'm getting a fair price and always ride out knowing my car is in impeccable condition for which the "peace of mind" comes at no additional charge. As I live in Manhattan, Symthe goes above and beyond to accommodate my schedule and the team of Sean, Tony, Tom, Nick and Gary all know me by name and are always so helpful with the myriad of questions I usually have. That, in it's self, is another reason why I will remain a loyal and satisfied customer! More

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I had a tire defect and needed a new one on short notice. After attempting to replace it at two national chains closer to my house (neither of which had my tire in stock), I called Smythe. Not only were they After attempting to replace it at two national chains closer to my house (neither of which had my tire in stock), I called Smythe. Not only were they friendly and willing to take me on incredibly short notice, but they got me in and out in under an hour so I could make it to an appointment. I can't say enough good things about the team at Smythe. More

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I have a 2003 Volvo that is long past warranty. I took the vehicle to a local garage and was advised that the turbo charger was blown and I had to replace it. He further advised that he could do the job the vehicle to a local garage and was advised that the turbo charger was blown and I had to replace it. He further advised that he could do the job for $1,300.00. I was concerned about the difficulty of the job and had the vehicle towed to Smythe Volvo. I was greeted by the Service Manager Sean who waited 45 minutes past their shop closing hours. I might add it was the Friday of Memorial Day weekend. He kept his family plans waiting in order to make sure my needs were met. I received a phone call on Tuesday morning. Sean advised that it was not the entire unit but only an intake hose. The repair was done promptly and for under $300.00. I have heard time after time "avoid the dealer, they will take advantage." I have heard that dealership service people work off of commissions. This could not be further from the truth at this dealership. I went to meet with the dealership manager to praise my service experience. I was pleased to find out it was the service manager's brother. They are a family business not a big corporate dealership. If you are looking for clean, honest, inexpensive work on your volvo I highly recommend Smythe Volvo of Summit New Jersey. Say hello to Sean for me! Customer for life, Mike H More

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My experience with Smythe Volvo has been excellent. Kevin, Sean and Tony went out of their way to provide a solution to a problem I had with my 2010 S80. That problem was resolved professionally and t Kevin, Sean and Tony went out of their way to provide a solution to a problem I had with my 2010 S80. That problem was resolved professionally and to my complete satisfaction. Herb Brennan More

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As always, the team at Smythe provided excellent service on our recent visit to the dealership. Sean Flanagan greeted me upon arrival and assisted me with ever aspect of the 30,000 mile service of my V50. on our recent visit to the dealership. Sean Flanagan greeted me upon arrival and assisted me with ever aspect of the 30,000 mile service of my V50. He explained what would be done to my car and the cost. Smythe even provided me with a loaner car for the day. They always make us feel like we are part of the family. More

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Sean did a great job of helping me with an emergency repair to my car ---he got it fixed while I waited and was very courteous and helpful. repair to my car ---he got it fixed while I waited and was very courteous and helpful. More

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I accidentally locked my car with the key inside. Yes, one of those days! Gary and Brad were amazing and helped with the process of unlocking the car. Brad came to my home on his day off. I can't say en one of those days! Gary and Brad were amazing and helped with the process of unlocking the car. Brad came to my home on his day off. I can't say enough...They were helpful, patient and saved my day! More

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This ended up being a service call with Doug that moved easily into a sales conversation with Kevin and ultimately Steve. I say "easily" because the service that has been performed since 2006 on our XC90, easily into a sales conversation with Kevin and ultimately Steve. I say "easily" because the service that has been performed since 2006 on our XC90, now at the 100K mark, literally sold us on purchasing another Volvo specifically through this dealership. After looking into options, we're more than likely going to go with the XC60 T6! If these folks ever have bad days, the customer never knows it! Thanks as always for the great communication, service and support throughout. Tim Crow More

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