Scott Buford | Page 18

My first experience with Subaru service was outstanding. Service, parts support were excellent, personnel friendly, helpful beyond expectations. I rarely used dealer service in the past, and that's now likel Service, parts support were excellent, personnel friendly, helpful beyond expectations. I rarely used dealer service in the past, and that's now likely to change. More

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Purchase / Return Of Outback Cargo Mat Over the course of several days, I purchased Subaru rubber floor and cargo mats for my Forester and my son's Outback. I worked with Scott Buford on ev Over the course of several days, I purchased Subaru rubber floor and cargo mats for my Forester and my son's Outback. I worked with Scott Buford on every interaction. (He was great!) I purchased the wrong mat for my Forester. Scott immediately credited my account, He made it easy. At the time of my purchase, the dealership did not have any Outback cargo mats in stock so Scott ordered one. When it came in I received a phone call stating my order was in. When I went to pick it Scott confirmed with me I had received a call. I appreciated that follow-up. When I delivered the Outback cargo mat to my son, he realized he already had one. So the next day I took it back to the dealership. I told Scott what happened and he said, "No problem. Happens all the time.". Again, he credited my account and gave me my receipt. He told me to keep the receipt until I verified the credit had posted to my account. Scott was always polite and made things very easy for me. I truly appreciated his service. Kudos to Scott. William S. Brinckerhoff 520-403-8730 bwsterns@comcast.net More

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Windshield wiper replacement and more Scott Buford was a big help in coordinating replacement of my wipers but also getting an estimate on touch up painting and blue tooth connection with Scott Buford was a big help in coordinating replacement of my wipers but also getting an estimate on touch up painting and blue tooth connection with my phone. Nawras took care of the wipers and set up of the blue tooth giving me a brief "tutorial". Artie provided an estimate for touch up on back fender. All three were exceptionally pleasant to work with. More

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Love-Encore Delivery Darla Muckley's presentation of the Love-Encore Delivery was very informative, and yes, Fun! She quickly dispensed with a few questions about Eyesight Darla Muckley's presentation of the Love-Encore Delivery was very informative, and yes, Fun! She quickly dispensed with a few questions about Eyesight and Navigation, and continued with a thorough explanation of some of the deeper instrumentation and settings. Also, Darla sent us a very helpful video showing us how to synch the rear view mirror with our garage door opener. I would deffinitely reccommend the encore delivery to all Subaru customers, and I would commend Subaru for offering the service. Highest Marks to Darla and Tucson Subaru! More

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Great service In USA on holiday and looking for parts for my UK car (more dealers here). Scott was awesome and could not have helped more. Managed to source the par In USA on holiday and looking for parts for my UK car (more dealers here). Scott was awesome and could not have helped more. Managed to source the parts I needed quickly and at a good price. I wish there was a Subaru UK dealer as close and as good. Thanks. More

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Overall very good We had decided before hand that we didn't want to purchase the "extras" at the end... although he made a good presentation he respected our wishes for We had decided before hand that we didn't want to purchase the "extras" at the end... although he made a good presentation he respected our wishes for the most part. Not my favorite part of car purchasing. Certified used car...very clean but some of the items were checked off but not done (replacing the wiper blades...they were shredded). Sean quickly made it right as soon as it was discovered. More

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Great deal, smooth process Salesperson Tim Hanson did a good job of staying in touch, quickly arranging one hack of a deal when we decided to swoop on an Outback on the last day Salesperson Tim Hanson did a good job of staying in touch, quickly arranging one hack of a deal when we decided to swoop on an Outback on the last day of the month/sale. He did a great job handling his part of the inevitably tedious transaction process - overall it was relatively painless - and spent a meaningful amount of time and attention going over the vehicle. Since it's a huge step-up in auto technology for me, this was quite useful. I'll also commend Traci Roberts in finance, she does her job well. Scott Buford was very helpful with some parts questions, More

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Easiest car buying experience ever Every one is so friendly. This is the second car we bought from Gill Warren. If you could ever say buying a car is fun this dealership is it. The mo Every one is so friendly. This is the second car we bought from Gill Warren. If you could ever say buying a car is fun this dealership is it. The money man Louie actually made it painless to pay for the car. I dealt with Scott in parts when I went back to pickup a cargo cover. He was very busy Monday morning but he took time to actually put the cargo cover in my car for me. More

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Most amazing car buying experience ever!! It has been almost 13 1/2 years since I had to deal with purchasing a vehicle. The moment my son an I stepped onto the Tucson Subaru lot, we started It has been almost 13 1/2 years since I had to deal with purchasing a vehicle. The moment my son an I stepped onto the Tucson Subaru lot, we started to look at the vehicles sitting outside the showroom. There were sales people standing there, but, no one "pounced" on us immediately. They allowed us a few moments before a pleasant gentleman came up to us and said, "Hello, my name is Steve. (shook our hands) Do you have any questions I might be able to answer for you about our vehicles?" Steve listened, we all talked and laughed a lot and I ended up with my wonderful Crosstrek. Last, I met Traci and she was a blast. Explained everything clearly. Was comfortable to talk to and just a shear joy to work with. The next day, I had to return with some paperwork for my trade in. This is when I met Scott. He was pleasant and very informative about some accessories I purchased. All I can say is...Amazing staff!! "No pressure" sales people. Most enjoyable car buying experience I have ever had. Highly recommend Tucson Subaru and Subaru vehicles. More

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Chris was gr8! Patiently let the wife drive every vehicle s Gr8 experience! I was less patient with my wife than Chris was. He braced the heat better than I. The whole process was professional and fairly brief. Gr8 experience! I was less patient with my wife than Chris was. He braced the heat better than I. The whole process was professional and fairly brief. More

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