Dan Ford

After every service visit I receive a follow-up email from Tucson Subaru and a text message from my service advisor which shows that Tucson Subaru really cares. Following a recent brake service and upon from Tucson Subaru and a text message from my service advisor which shows that Tucson Subaru really cares. Following a recent brake service and upon receiving the usual text message from Dan Ford, I had a question. Dan checked with his technicians and got back to me promptly with a reply. I really appreciate having a go-to service advisor like Dan Ford. More

Helpful 0

Report | Print

Dan Ford and Scott Gregg are two trustworthy members of the best sales and service team I have dealt with in my 75 years and 11 Subarus. the best sales and service team I have dealt with in my 75 years and 11 Subarus. More

Helpful 0

Report | Print

Another extraordinary service experience at Tucson Subaru. I made an appointment on TucsonSubaru.com at a time that was convenient for me. The following day I received a phone call confirming my appoi Subaru. I made an appointment on TucsonSubaru.com at a time that was convenient for me. The following day I received a phone call confirming my appointment, quoting a cost estimate, and offering me a complimentary loaner vehicle. On the date of my appointment I was greeted promptly by my go-to service advisor Dan Ford who, after confirming the service work to be performed, directed me to Chris at the loaner desk. I was on the road in the loaner within 10 minutes of my appointment time. Later in the day, the drop off of the loaner and pickup of my Forester was just as efficient and convenient. What’s not to like? Bill B. More

Helpful 0

Report | Print

After two failed attempts by Safelite to replace my cracked windshield with the correct glass, my insurance company transferred my claim to Tucson Subaru. Dan Ford greeted me promptly at my appointment cracked windshield with the correct glass, my insurance company transferred my claim to Tucson Subaru. Dan Ford greeted me promptly at my appointment time and J. Yee had me in a loaner car in no time. Because of the issues with Safelite, I asked Dan to verify the part number of the windshield to be installed before proceeding with the replacement. Dan phoned me and confirmed the correct windshield was being installed. Upon inspecting my new windshield when picking up my car, you would never know any work was done. Everything looked perfect! Another great service experience at Tucson Subaru! More

Helpful 0

Report | Print

8 years with Tucson Subaru now. Purchasing another one was a breeze. Estevan and Kevin did a great job and made the process seamless and transparent. Purchasing another one was a breeze. Estevan and Kevin did a great job and made the process seamless and transparent. More

Helpful 0

Report | Print

Excellent customer service from the moment we entered the showroom. Estevan Rosas is amazing! He made the process completely easy in purchasing our new Subaru Crosstrek Wilderness. Estevan made us feel like showroom. Estevan Rosas is amazing! He made the process completely easy in purchasing our new Subaru Crosstrek Wilderness. Estevan made us feel like family! He went above and beyond to following up with us. Estevan just an all around wonderful person! Kelvin Gribble in the finance department is great! He is very thorough in all the detail with the contracts. An even breakdown and provide comparisons in what will work best for you as the customer. Truly the best! Five Star Customer Service! More

Helpful 0

Report | Print

The fact that I have purchased or leased a total of five vehicles from Tucson Subaru says more than any words I could write. From sales to service, finance office help to technology support, they have alwa vehicles from Tucson Subaru says more than any words I could write. From sales to service, finance office help to technology support, they have always been there for me and have proven to be very patient and helpful. My relationship with Tucson Subaru began in 2007, when I would bring my 2001 Outback (purchased in 2001 in Denver) for service, and it continues to the present day. I look forward to many more years of positive experiences. More

Helpful 0

Report | Print

My 2024 Forester Premium is the fourth Subaru I have purchased or leased through Jack McVey at Tucson Subaru. He handled the test drive and negotiation in his usual friendly, low-key manner . . . no pr purchased or leased through Jack McVey at Tucson Subaru. He handled the test drive and negotiation in his usual friendly, low-key manner . . . no pressure or games . . . just knowledgeable and professional help. Both during the test drive and after the sale, he gave me an excellent orientation to the controls and features, as well as helping me transfer all of my possessions from my Crosstrek to the new Forester outside on a cold, dark, and windy night. I have referred a number of friends to Jack, and he has provided the same helpful and enjoyable experience to them. He is always helpful and gentlemanly, and a pleasure to deal with. In fact, it took him six years of low-key conversations while I was having my 2001 Outback serviced before he made his first sale to me! His gentle persistence and unfailing courtesy and professionalism finally persuaded me to purchase a 2014 Forester, and have kept me coming back over and over again. Over the years, all of the folks at Tucson Subaru in sales, service, and finance have treated me very well. Based on 17 years of experience with this dealership, I am happy to recommend them. More

Helpful 0

Report | Print

Dan Ford was my service advisor for this scheduled service & detailing visit. Dan and all the other Service Advisors & associates have been the best in the sales & service for me for 8 years so far service & detailing visit. Dan and all the other Service Advisors & associates have been the best in the sales & service for me for 8 years so far. Thank You Tucson Subaru service staff. 2013 Subaru Outback Venetian Pearl Red More

Helpful 0

Report | Print

Extraordinary service, as usual. I recently had a 7:30 appointment with a loaner vehicle for the day. Service Advisor Dan Ford promptly greeted me and, after checking-in my car, dire I recently had a 7:30 appointment with a loaner vehicle for the day. Service Advisor Dan Ford promptly greeted me and, after checking-in my car, directed me to the loaner desk. I was on the road with the loaner at 7:35. Picking up my car later in the day was just as smooth. More

Helpful 0

Report | Print