Scott Brewer
Scott Brewer at Liberty Honda
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Scott Brewer | Page 14

Service Advisor

Liberty Honda

71 W Service Rd
Hartford, CT 06120

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4.4
144 Reviews
4.4

144 Reviews

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144 Reviews of Scott Brewer

July 26, 2023

Dealership Rating
Employee Rating

My oil change took 2 hours which has never happened to me before. I was asked if I wanted a free car wash and never received it. Then I asked if I could get my tire pressure checked and never got it checked. More

by JAYPAIGESANTOS
Service Price Transparency
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Recommend Dealer
Yes

July 24, 2023

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If I were the words I did in my car the car is running good I have the birth service today More

by vic_santiago25
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: James Lanzo, Chloe Truglio, Leslie Mercado-Sanchez, Matthew Falcon , Kimberly Feliciano, Jonathan Roath

July 23, 2023

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Employee Rating

To whom it may concern, I need someone to explain to me, in details, the cost (fee) of the oil change, as soon as possible. Please and thank you, Benjamin Santiago More

by Benjamin Santiago
Service Price Transparency
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Recommend Dealer
No
Jul 24, 2023

Liberty Honda responded

Benjamin, Thank you for your recent service visit. I left a message for you earlier to discuss the cost of your recent service visit. Your vehicle received a oil change with conditioner as listed on your invoice. this service includes: 5 qts Cam2 oil 1 Genuine Honda oil filter 1 new drain plug "crush washer" (prevents leaks and stripping of oil pan 1 can BG MOA conditioner top off fluids car wash The cost of parts was 59.08 Labor 22.79 Tax 5.20 Total $87.07 As listed on your invoice. The conditioner we use is effective for higher mileage engines especially the v6 in your Odyssey. It is designed to clean and lubricate the "upper end" of your engine cleaning and lubricating the valve train to reduce sludge build up something we run into as these vehicles get older. Consistant use should help with that and you may even see some improvement in fuel economy. Please reach out to me with any questions. I would like to discuss your concerns . Mike

July 19, 2023

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Liberty Honda has been responsive in addressing the work that my car has needed since I purchased it there More

by KAITLYNSYNNOTT
Service Price Transparency
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Recommend Dealer
Yes

July 17, 2023

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It's my first time went to library Honda and the service was great i would recommend it to my family and friends one hundred 💯. More

by greenlatoya5@gmail.com
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio

July 14, 2023

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Speed ​​and good customer service with excellent work guaranteed. My favorite distributor and workers for being very professional and the respect they have for their customers. Always happy thank you! More

by BLANCAACE78
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: James Lanzo, Chloe Truglio, Leslie Mercado-Sanchez , Kimberly Feliciano, Jonathan Roath

July 11, 2023

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Employee Rating

Scott was very helpful. The dealership does a great job taking care of its customers. More

by cthierfeldt
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Recommend Dealer
Yes

July 08, 2023

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Employee Rating

He was very thorough on explaining the paperwork at the end of my session and answered my questions and concerns without pressuring me into things that I wasn’t ready for. More

by ODEHNERT85
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Recommend Dealer
Yes

Other Employees Tagged: James Lanzo, Chloe Truglio, Leslie Mercado-Sanchez, Matthew Falcon , Kimberly Feliciano, Jonathan Roath

Jul 10, 2023

Liberty Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Dave Gunderson

July 06, 2023

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Employee Rating

My most recent experience at Liberty Honda if Hartford was HORRIBLE!!! Poor customer service all around More

by PATRICETHOMAS11
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Kimberly Feliciano, Jonathan Roath

Jul 10, 2023

Liberty Honda responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you, Patrice, for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns. Dave Gunderson

July 06, 2023

Dealership Rating
Employee Rating

Excellent service, and the parts department is great also!! Very knowledgeable staff. Chloe is the best More

by AULTD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 07, 2023

Liberty Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Chloe and our team, and we look forward to working with you again. Dave Gunderson

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