Samantha McBreairty | Page 2

I have been with Danbury Hyundai for nearly 20 years and each time I consider a different make or location I remember how well I have always been treated. I have worked in customer service for much of my ca each time I consider a different make or location I remember how well I have always been treated. I have worked in customer service for much of my career and good service is indeed hard to come by. I appreciate the personal touch I consistently receive at the dealership. Steve has been wonderful for many years and Carlos was an absolute pleasure to work with. He went above and beyond to accommodate me in this very challenging time & made this the most pleasant experience I have had to date. I thank you all! I love my new Tucson...it’s gorgeous!!! I look forward to seeing Sam in service...she is the best! Stay well More

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Excellent, as always! This is the.second car I have purchased at Danbury Hyundai. My husband and I were impressed with Tyler Lathrope as our sales person. His demeanor an This is the.second car I have purchased at Danbury Hyundai. My husband and I were impressed with Tyler Lathrope as our sales person. His demeanor and professionalism was outstanding, as well as entertaining. Sam, in the service area, is always very friendly and helpful. Even if she is very busy,, she takes the time to make any and every visit a pleasant one. More

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Happy 🐾 Purchased vehicle in 2016. Experience was not one to repeat. However service department has been incredible over the years. Every service requireme Purchased vehicle in 2016. Experience was not one to repeat. However service department has been incredible over the years. Every service requirement was handled by them. Needed a crossover. Was considering BMW X2, Audi Q3, Mazda, Honda....saw the new 2019 Tucson one day on the ride to work and thought “huh...that looks pretty good.” Because service had been so good I decided to give sales another chance. One of my best decisions ever! Eric is an asset to the sales team. No pressure, full knowledge and an overall great guy. Justin had me in and out of the business office in record time. Such a friendly bunch of guys. Will definitely keep my business there. Love the Tucson-awesome handling, quiet ride, upgraded stereo is phenomenal, looks sharp with 19” tires. Perfect for a professional who has serious issues not wanting to pay premium $’s for “designer” vehicles just to be able to say “look what I am driving” - lets not talk about the after care. The funny thing? I parked right next to one of those “designer ” cars. The only differences? The front grill and the vehicle logo. So what am I telling you? I have a first class crossover that comes highly rated in quality/service/warranty for a lot less. Now I can be comfortable and safe while driving to work and not freaking out about dirt and snow carting my golden retrievers where ever their hearts want to go - all without breaking the bank! Money saved and can go to designer purses now instead. 🤩🥂 More

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Great experience purchasing my new '19 Sonata! After being a Hyundai Sonata owner for almost 10 years, when it came time to look for a car to replace my '09 Sonata, I of course came to Hyundai to l After being a Hyundai Sonata owner for almost 10 years, when it came time to look for a car to replace my '09 Sonata, I of course came to Hyundai to look at a new vehicle. I was not disappointed - from the start, Carlos Montoya was a pleasure with whom to work - he is very knowledgeable about the vehicles, and very attentive to what I was looking for in a new vehicle. I highly recommend Carlos for anyone looking for a new (or used!) car - I appreciate the time he took in working with me to purchase my 2019 Hyundai Sonata, which I absolutely love so far! Thank you also to sales manager Michael (I didn't catch his last name.) for working with me and giving me a terrific trade in offer on my '09 Sonata. Just a separate "shout out" to Brenda, Samantha and Gina, the ladies in the service department at Danbury Hyundai - they have always been terrific to work with whenever I brought my '09 in for service, and I look forward to working with them again with the new car! More

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Great team work My salesman, Joe, took so much time to make sure I had what I needed. He coordinated all of the departments and I had a great experience. He took ti My salesman, Joe, took so much time to make sure I had what I needed. He coordinated all of the departments and I had a great experience. He took time to answer all my questions even if they weren't his department, he found the answer. More

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Excellent As Always I just brought in my new Accent -- purchased through Chris Keefe -- for its first scheduled service. As always I had an excellent experience with Sam I just brought in my new Accent -- purchased through Chris Keefe -- for its first scheduled service. As always I had an excellent experience with Samantha, Gina, and others whose names I do not know. And I am grateful to Chris for selling me what is rapidly becoming one of my all-time favorite cars. Martin Margulies More

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Worst experience EVER A year and a half ago my girl friend purchased a used 2011 Hyundai Elantra from Danbury Hyundai with ~70K miles. 2-3 weeks ago (with 95K miles) A year and a half ago my girl friend purchased a used 2011 Hyundai Elantra from Danbury Hyundai with ~70K miles. 2-3 weeks ago (with 95K miles) the car wouldn't start, after having it towed to the Hyundai in Branford CT they informed us that the timing chain had jumped. We figured it was just the timing chain and that we'd be looking at a bill of 500-1000$. The dealer then informed us that this vehicle has an interference engine (meaning the valves open up into the cylinder area that the piston will travel into) and that when the timing is off it can cause the parts of the engine to collide. Branford Hyundai told us that a rod in the engine had failed and this is a common problem with these engines and that Hyundai is aware of it. We then learned that the engine was destroyed and it would be over 5000$ to get the car running again. Because she is the second owner of the Vehicle the warranty is reduced to a 60K mile warranty as opposed to a 100K mile warranty brand new. Because the car was purchased with ~70K miles it was bought out of warranty. We were told by Branford that either Danbury Hyundai or Corporate would likely cover the cost of this seeing as the car has been perfectly maintained and we have the documentation to prove it. Not only was it not covered, but Danbury Hyundai was extremely rude to us every step of the way. I've previously worked in the automotive industry as both a mechanic and as a service writer for Toyota for close to ten years. In all that time I've never seen or heard of anything like this happening. Not only does Hyundai have a known problem with a part they know is failing prematurely, but when it does, because of the engine used in this car it causes upwards of 5000$ worth of damages. I can't for the life of me understand why anyone would EVER buy a Hyundai after hearing this story. If you are reading this, heed my warning, buy a different make, DO NOT buy a Hyundai. If you do insist on buying a Hyundai, DO NOT get it from Danbury Hyundai, the complete lack of professionalism from their service department has left my speechless. More

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Service You have an excellent service dept even the guys that took my car, gave me a loaner and then returned my car were all so pleasant. You have an excellent service dept even the guys that took my car, gave me a loaner and then returned my car were all so pleasant. More

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Better than expected Steve and the team try to take care of everything. And for the most part, they've accommodated me at every turn. My 2015 Genesis 3.8 has had more is Steve and the team try to take care of everything. And for the most part, they've accommodated me at every turn. My 2015 Genesis 3.8 has had more issues than I would have hoped, but Danbury Hyundai has continued to work on each problem and resolved most of them so far. More

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every efficent I trust the service people. Sammantha is very well informed & I think she needs a bonus or raise. I think she's the best of all the service p I trust the service people. Sammantha is very well informed & I think she needs a bonus or raise. I think she's the best of all the service people!!!!!!! More

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