Saadiq Shakur | Page 2

Mullinax Buick GMC responded

Thank you for your review! It's wonderful to know that Chance and Danny went above and beyond to assist you in your car buying journey. We're thrilled to have been able to help and appreciate your gratitude. Looking forward to serving you again in the future!

Mullinax Buick GMC responded

Thank you for your review! We're delighted to hear that Chris Tucker and the rest of our staff at Mullinax Buick GMC made your purchase experience easy and attentive to your needs. It's great to know that our commitment to communication and satisfaction stood out to you. Your appreciation for the updates and accessibility is much valued, and we're glad to have ensured your satisfaction.

Mullinax Buick GMC responded

Thank you for your kind words! It's heartening to hear such positive feedback about our team's respectfulness, intelligence, and knowledge. We're glad that you found our service informative, friendly, and efficient, and that our team's enthusiasm and thoughtfulness stood out to you.

Mullinax Buick GMC responded

We're thrilled to hear that you had the BEST car buying experience at Mullinax Buick GMC Cadillac dealership! It's wonderful that you plan to refer others to purchase a car from them and that you'll be back in the future. The fact that everyone was nice and patient adds to the positive experience. If you have any more comments or if there's anything else you'd like to share, please feel free to do so. Your recommendation and feedback are highly appreciated!

Mullinax Buick GMC responded

Greeting Anne, We're delighted to hear that you had a great experience all around at Mullinax Buick GMC Cadillac dealership. It's fantastic that the team was attentive and knowledgeable about the vehicles and that the finance team also provided a positive experience. If you have any more positive feedback or if there's anything else you'd like to mention about your visit, please feel free to share. Your feedback is valuable to them and future customers.

Mullinax Buick GMC responded

You're welcome! It's wonderful to hear that you've had great experiences with Mullinax Buick GMC Cadillac dealership and that you're satisfied with their staff and service department. Recommending Coop as a great salesman is also valuable feedback. If you have any more questions or if there's anything else you'd like to share about your experiences, feel free to let me know.

Mullinax Buick GMC responded

Hi Gary, it's wonderful to hear from you! Your gratitude and your kind words for Mr. Thomas Jackson are deeply appreciated. We're thrilled that he went above and beyond to assist with your 2024 GMC truck purchase. Enjoy your new truck, and we're here whenever you need us. Thank you for choosing us!

Mullinax Buick GMC responded

Thank you for the awesome feedback and recommendation! We're thrilled to know that our team's friendliness and professionalism made your experience memorable. Your kind words are greatly appreciated, and we're here to help whenever you need us again. Enjoy your journey and thanks for choosing us!

Mullinax Buick GMC responded

We're thrilled to hear that Chance and Shak made your car buying experience easy and pressure-free. Thank you for choosing us and for your appreciation. We're here for any further assistance you might need in the future!

Mullinax Buick GMC responded

Hello SUPERIOR4SERVICE, Thank you for taking the time to share your feedback. We genuinely appreciate your insights, as they help us identify areas for improvement. We are committed to providing excellent customer service, and your comments about the need for enhanced people skills training in certain management roles are duly noted. We understand the importance of making every customer feel valued and appreciated, and we sincerely apologize if you felt that wasn't the case during your recent interaction. Our aim is to create a positive and welcoming environment for all customers. Your feedback about the specific statement made is particularly valuable, and we will address this internally to ensure that our team communicates in a manner that fosters trust and appreciation. We agree that showing genuine Southern hospitality (especially since we are Southern ourselves) can go a long way, and we will make efforts to incorporate this warmth into our customer interactions. We are constantly working on improving our services, and your feedback serves as a valuable guide in this process. Please be assured that we take your concerns seriously, and steps will be taken to enhance our customer engagement strategies. If you have any further details or suggestions you'd like to share, please feel free to reach out to me directly. I value your business and appreciate the opportunity to address your concerns and would like to talk to you in person or over the phone, i would love to earn your business the right way. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Sincerely, Esteban Ramirez Mullinax Buick GMC/Mullinax Cadillac General Manager (334)851-5000 eramirez@mullinaxbuickgmc.com