Great selection of vehicles.
Worked with Zee. Very informative of vehicle and answered all of our questions professionally
Worked with Zee. Very informative of vehicle and answered all of our questions professionally
More
by Donna
Verified Customer
Verified Customer
May 13, 2024 -
Mullinax Buick GMC responded
Thank you for your positive review, Donna! We're glad you appreciated our selection and found Zee to be informative and professional. We look forward to assisting you again in the future!
I am writing this review to encourage anyone to spend
their hard earned money elsewhere. The negative experience I had at this Buick dealership in Montgomery, AL is by far one of the worst experiences im
their hard earned money elsewhere. The negative experience I had at this Buick dealership in Montgomery, AL is by far one of the worst experiences imaginable. While I can positively say the car salesman Gary “Coop” Cooper and the finance manager, Lamont Johnson, were outstanding and truly supportive throughout this entire buying and after vehicle purchase process. Unfortunately, I cannot say the same comments for the new car dealership manager, Christopher Sandefur and the General Manager, Esteban Ramirez.
1-2 days after my brand new 2024 Buick Envista purchase, I noticed the front passenger side of the vehicle’s grill was falling apart. I immediately notified Coop of this, and he told he was waiting on the manager (Christopher Sandefur) to update him with next steps. It took a week for an update and there was still no resolution as the piece was still hanging on my car without, the string attached, between the time of waiting the piece falls completely off of my car. A couple days later (23Apr2024) Chris gives me a call and I told him what happened with my vehicle and told him the piece was no longer there. He immediately told me it’s not the dealerships fault and they aren’t responsible and insisted that I damaged my brand-new car. I was appalled. I only wanted the piece to be repaired, he told me he would get back with me. Of course, he didn’t do so. I reached out to Coop again 3 days later for an update and Coop thought that it could have been a factory defect. After a week of no resolution, Coop finally told me that management (29Apr2024) advised me to go to any dealership and submit a claim. After Coop advised me on the evening of 29Apr2024 to stop at any Buick dealership, I was finally able to on 7May2024. I went to the Smyrna, GA; Capital Buick Location and I spoke with the parts consultant, Christopher Adams, he provided amazing service to me! He provided me with a quote and told me that since my vehicle was so new that my original place of purchase should complete a claim for me. He also informed me that the part can easily fall off any vehicle as it could be a factory defect and install malfunction, just as Coop explained prior to. I contacted Coop with this new information and although he was on vacation, he still reached out to management to contact me. 8May2024-No one contacts me.9May2024- No one contacts me so I contact the finance manager, Lamont Johnson, and I inform him of what happened, he was again understanding and asked Christopher Sandefur to give me a call. Chris calls me and he tells me that I cannot file a claim, I informed him that he can’t tell a customer they cannot file a claim on a bumper-to-bumper warranty. He insists that the dealership did nothing wrong and I never implied they did. I only wanted my car bumper repaired. Chris eventually says he will make the request (which I do not believe he did) for my claim. He then emails me and tells the GM, Estaban, has agreed to pay for my part out of pocket. I never asked for this. I asked for a warranty claim. I eventually agreed to this because I wanted this to be over, but I asked the could the location in Smyrna, GA perform the repair because it was closer and more convenient to me. Chris responded via email no and that the GM is only doing this to stay in good standing. I informed him that I would still be pursuing with my negative review and contacting customer service because I did not want anyone else to experience the dissatisfaction I did; especially for what is supposed to a joyful occasion and experience. Christopher responds to my email and says that the GM has rescinded his offer due to my response, and no warranty claim would be submitted by the location. This is in fact retaliation all because I had terrible experience at their dealership. The dealership had multiple opportunities to make things right and still decided to make this situation worse.
More
by bredejarnett
May 10, 2024 -
Mullinax Buick GMC responded
Dear Ms. Brede Jarnett,
Thank you for bringing your concerns to our attention. We genuinely regret any inconvenience you have experienced regarding the cover for the front tow eyehole accessory hole for your new vehicle.
While we understand your frustration, it's important to clarify that certain items fall outside the scope of warranty coverage. This policy is consistent across all automotive brands and dealerships.
I am sorry that you were misguided by another dealership regarding what is and what is not covered, as this part is not covered under warranty. It's always our goal to provide clear and accurate information to our valued customers.
Upon receiving your feedback through Chris, I personally intervened and offered to cover the cost of the part to ensure your satisfaction. However, I must express my concern regarding the request to deliver the part to a dealership that asserts it falls under warranty coverage. As per our warranty policies, non-warrantable items are not provided at the expense of the dealership.
Regrettably, the manner in which your concerns were expressed, including threats of negative reviews and disrespectful treatment towards our team, has led us to reconsider our ability to maintain a productive business relationship with you.
While it's unfortunate that we won't be moving forward together, please know that your satisfaction remains important to us. If you would still like assistance with the replacement of the cover for the front tow eyehole accessory hole, please reach out to discuss alternative arrangements.
Thank you for your understanding.
Esteban Ramirez
General Manager
Again, thank you for your counter reply,
Regrettably, the manner in which your concerns were expressed, including threats of negative reviews and disrespectful treatment towards our team, has led us to reconsider our ability to maintain a productive business relationship with you.
While it's unfortunate that we won't be moving forward together, please know that your satisfaction remains important to us. If you would still like assistance with the replacement of the cover for the front tow eyehole accessory hole, please reach out to discuss alternative arrangements.
Thank you for your understanding.
May 11, 2024 -
Mullinax Buick GMC responded
Dear Mrs. Breyonia,
Thank you for bringing your concerns to our attention. We genuinely regret any inconvenience you have experienced regarding the cover for the front tow eyehole accessory hole for your new vehicle.
While we understand your frustration, it's important to clarify that certain items fall outside the scope of warranty coverage. This policy is consistent across all automotive brands and dealerships.
I am sorry that you were misguided by another dealership regarding what is and what is not covered, as this part is not covered under warranty. It's always our goal to provide clear and accurate information to our valued customers.
Upon receiving your feedback through Chris, I personally intervened and offered to cover the cost of the part to ensure your satisfaction. However, I must express my concern regarding the request to deliver the part to a dealership that asserts it falls under warranty coverage, as stated before, (I am more than happy to order and install at our location)As per our warranty policies, non-warrantable items are not provided at the expense of the dealership, but we obliged in this case to maintain a working relationship with you even though we are not at fault.
Regrettably, the manner in which your concerns were expressed, including threats of negative reviews and disrespectful treatment towards me and our team, has led us to reconsider our ability to maintain a productive business relationship with you.
While it's unfortunate that we won't be moving forward together, please know that your satisfaction remains important to us. If you would still like assistance with the replacement of the cover for the front tow eyehole accessory hole, please reach out to discuss alternative arrangements.
Thank you for your understanding.
Esteban Ramirez
General Manager
Mullinax Buick GMC/ Mullinax Cadillac
May 10, 2024 -
bredejarnett responded
Hello,
While I appreciate your response. I spoke directly with you and attempted to explain the multiple issues I had throughout this buying experience. I simply requested assistance in resolving this issue 1-2 days after my vehicle purchase and was consistently given the run around by management. The solution was to assist in every way possible, not to accuse me, a buying customer, of damaging a vehicle I purchased for myself.
A threat is defined as a statement of an intention to inflict pain, injury, damage, or other hostile action on someone in retribution for something done or not done. I have not lied, slandered, threatened or harmed anyone with my true statements, I have only expressed the lack of ownership and ability to remedy this situation by describing word for word my negative experience at your dealership. While I have praised the salesman and finance department as they did a wonderful job in working with me. I did not experience that with you or Chris Sandefur. I have had to call your dealership multiple times. I have had to reach out for solutions. I have waited for days for call backs. I have not been assisted by your management team and that is why this was a terrible buying experience for me. If your dealership truly wanted to make this experience better then you simply would and take the necessary steps to do so.
Top notch service and friendly people.
Couldn’t be happier with Mullinax’s staff and management .
Couldn’t be happier with Mullinax’s staff and management .
More
by I0
Verified Customer
Verified Customer
May 08, 2024 -
Mullinax Buick GMC responded
Thank you for your fantastic review! We're so glad to hear that you had a top-notch experience with our friendly team and management. It's wonderful to know that we could make you so happy with our service!
Very good people and dealership.
A pleasure to have such a great dealing with such a knowledgeable staff. Great dealership.!!
A pleasure to have such a great dealing with such a knowledgeable staff. Great dealership.!!
More
by WRS752022
Verified Customer
Verified Customer
Apr 24, 2024 -
Mullinax Buick GMC responded
Thank you for your fantastic review, WRS752022! It's a pleasure to know that our knowledgeable team made your experience great. We appreciate your kind words and are delighted that you enjoyed dealing with us.
Good cxxxxxxxx xxxx xxxxx xxxxxx xxxxxxx cxxxxx cxxxx
xxxxxxx cxcx cxcx cx cc cx cx
xxxxxxx cxcx cxcx cx cc cx cx
More
by JAYBIRDFARMS
Verified Customer
Verified Customer
Mar 01, 2024 -
Mullinax Buick GMC responded
Dear JAYBIRDFARMS,
It's fantastic to know that we've met your expectations. Your feedback means the world to us and serves as a motivation for our team to continue delivering exceptional service.
We truly appreciate your support and hope to have the pleasure of serving you again soon. If you have any further feedback or questions, please don't hesitate to reach out.
Thanks again for choosing Mullinax Montgomery!
Esteban Ramirez
General Manager
Mullinax Montgomery
(334)851-8000
I drove 3 hours to get my 2024 GMC Sierra 3500.
The dealer provided excellent service.
The dealer provided excellent service.
More
by BILLWILL81
Verified Customer
Verified Customer
Feb 02, 2024 -
Mullinax Buick GMC responded
Thank you for making the long drive to visit us! We're honored that you chose to travel such a distance for your 2024 GMC Sierra 3500 and are thrilled to hear you received excellent service. Our team is dedicated to making every customer's experience worth the journey.
From the time we walked in the door we were made to feel
comfortable and special. EVERYONE was so nice. Thomas, Chris. Shak and Tony in Service. We felt welcomed. If you gotta spend money it's nice to do
comfortable and special. EVERYONE was so nice. Thomas, Chris. Shak and Tony in Service. We felt welcomed. If you gotta spend money it's nice to do it where you are appreciated.
More
by SEALCAY
Verified Customer
Verified Customer
Jan 19, 2024 -
Mullinax Buick GMC responded
Thank you for your feedback. It's heartening to hear that Thomas, Chris, Shak, Tony, and the rest of our team made you feel comfortable, special, and truly welcomed. We believe in creating a positive environment where every customer feels appreciated, especially when making important decisions. Your recognition of our team's efforts is very much valued!
Good Dealership to Do Business with you should give
them a try see Danny Howard he will treat you right
them a try see Danny Howard he will treat you right
More
by JDBLACKWELL76
Verified Customer
Verified Customer
Jan 18, 2024 -
Mullinax Buick GMC responded
Thank you for your positive review. It's great to hear that you had a good experience with our dealership and with Danny Howard in particular. We're delighted that his service stood out to you. We appreciate your recommendation and look forward to continuing to provide excellent service to all our customers.
Respectful ,
intelligent,knowledgeable,informative,friendly, caring,relatable,humble,honest,helpful efficient,enthusiastic thoughtful,sympathetic kind
intelligent,knowledgeable,informative,friendly, caring,relatable,humble,honest,helpful efficient,enthusiastic thoughtful,sympathetic kind
More
by JCOLEMAN256
Verified Customer
Verified Customer
Jan 17, 2024 -
Mullinax Buick GMC responded
Thank you for your kind words! It's heartening to hear such positive feedback about our team's respectfulness, intelligence, and knowledge. We're glad that you found our service informative, friendly, and efficient, and that our team's enthusiasm and thoughtfulness stood out to you.
Friendly speedy good prices honest hard working simple
easy access wide selection good service organize respectful
easy access wide selection good service organize respectful
More
by DSHE675
Verified Customer
Verified Customer
Jan 17, 2024 -
Mullinax Buick GMC responded
Thank you for your review! It's fantastic to know that our friendly and speedy service, combined with good prices and honesty, met your expectations. We're glad you appreciated the easy access, wide selection, and the organized, respectful manner of our team.