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Ruben Melendez
Refer Me
19 Reviews
Dealership Experience
6 yrs
Languages Spoken
English
19 Reviews
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19 Reviews of Ruben Melendez
February 11, 2022
Awesome Service from Rep. Eddie Washington and Ruben in service thats why this is our 2nd Certified Lexus service thats why this is our 2nd Certified Lexus More
by JLLopez
Verified CustomerOther Employees Tagged: Eddie Washington
Helpful 
December 07, 2021
It seems that every time I go have service, there are additional "services" needed on my car. My ES350 is my most favorite car Ive ever owned. Originally, I would take my car in for the recommended se additional "services" needed on my car. My ES350 is my most favorite car Ive ever owned. Originally, I would take my car in for the recommended service and it was good, however, the time before this last one there were issues. The cost of the services were extremely high and the work wasn't done correctly. This resulted in recent a free oil change with a detail. I sincerely appreciate the offer. I also appreciate that Northside was willing to pick up my car, do the service and bring my car back to me. Rueben called to tell me that I needed 4 new tires. He said that most measured 4/32 and one measured 5/32. He gave me a quote of over $1200 for Michelin tires with a front end alignment. I got a quote from a local tire company for those tires for under 900. I told him to just return my car. After that, he called to tell me that someone put the wrong lug notes on my new wheels. (I had called Northside for a quote for new wheels and was told they couldn't find anything. ) He proceeded to tell me that the tires may fall and the may not. Apparently Northside was ok with your driver bringing my car back to me even if thev tires might fall off. I asked how much new lug nuts would be and he quoted me $180. Once again, I checked wheel shops and was told my lug nuts are perfectly fine. I took my car to a well known tire shop today and they showed me with their instrument that my front tires were at a 5/32 and a 6/32 and the back tires were at 9. It's pretty frustrating that such a high end vehicle dealership has to try to scare a customer into buying different products just to make money. I am a female and typically my dad would guide me. My dad passed away and I was hoping I could trust this dealership since it is high end. I do not appreciate that it makes me feel as because I'm a female I am being misguided. More
by Missy
Other Employees Tagged: Steve- driver- super nice
October 07, 2021
Always service oriented and exemplary. Pleasure to come to it no matter what the reason. Staff cheerful and helpful - over 3 yrs - no exceptions encountered to this. to it no matter what the reason. Staff cheerful and helpful - over 3 yrs - no exceptions encountered to this. More
by SUE.BEERS
August 20, 2021
James Vu was very good and thorough. He made the whole process very smooth. My only problem was with Caleb in Finance for cancelling a Tire protection plan and service plan. He tried to discourage me by s process very smooth. My only problem was with Caleb in Finance for cancelling a Tire protection plan and service plan. He tried to discourage me by saying it wouldn’t reduce my monthly payments. James Vu on the other hand couldn’t have been nicer or more accommodating. More
by MFINNEN
Other Employees Tagged: Caleb Vario , James Vu
August 16, 2021
Professional staff, beautiful store, good, friendly & considerate service department. Timely service with a complimentary loaner was a plus. Follow up by sales to verify happy with purchase. considerate service department. Timely service with a complimentary loaner was a plus. Follow up by sales to verify happy with purchase. More
by JSHEPHERD2707
Other Employees Tagged: John Hankins
June 17, 2021
Courteous negotiations with no pressure to purchase. Nick Makrakis is very knowledgeable with the car and the whole process and worked to make everything smooth and easy. Makrakis is very knowledgeable with the car and the whole process and worked to make everything smooth and easy. More
by BREEDKYLE
Other Employees Tagged: Nick Makrakis, Caleb Vario
May 05, 2021
Donnie and the Lexus team provided amazing services from the beginning. They really made sure to find us the best fit and were so patient throughout the whole process. I could not recommend them enough! the beginning. They really made sure to find us the best fit and were so patient throughout the whole process. I could not recommend them enough! More
by Rachael
Other Employees Tagged: Tyler Stephens, Donnie Holcomb , Brent Penn
January 16, 2021
From the minute he got on the phone, my salesman named John was the utmost professional salesperson and did not try to sell me anything I was not there for. He made my cash vehicle purchase 100% seamless John was the utmost professional salesperson and did not try to sell me anything I was not there for. He made my cash vehicle purchase 100% seamless this is the third car we have bought from the dealership. First from y'all new location which is gorgeous!! More
by oommenabe
Other Employees Tagged: Caleb Vario, Ramon Rodriguez , John Hovenden
December 30, 2020
Great dealership. Car lot is very clean, very friend sales guys, car had maintenance light on, needed and oil change at the time of purchased. sales guys, car had maintenance light on, needed and oil change at the time of purchased. More
by IDG111
Other Employees Tagged: Doug Gilmer, Aniekan Edem , Juan Fuentes, Kyle Galindo, Analy Garcia, Collin Hagewood
Dealership Inventory (716 Vehicles)
2020 Lexus GX
used
Atomic Silver exterior
6-Speed Automatic with Sequential Shift ECT
Four Wheel Drive
