Ron Romano | Page 27

Service Department Review I have always had a very good customer experience at this dealership, consultants are always very helpful and explain what is being done. I highly rec I have always had a very good customer experience at this dealership, consultants are always very helpful and explain what is being done. I highly recommend your service department. More

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Dying Battery After noticing sluggish starting I realized my original 4 year old battery probably needed a replacement. I contacted Ron Romano at 5 Star Ford Lewis After noticing sluggish starting I realized my original 4 year old battery probably needed a replacement. I contacted Ron Romano at 5 Star Ford Lewisville and was immediately scheduled for an appointment. The work was done correctly and explained to me clearly. I would highly recommend this dealership for sales and service! More

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20,000 service Great customer service! Very friendly staff all around! Work done in a timely manner with appointment! I have purchased two cars from here and will ke Great customer service! Very friendly staff all around! Work done in a timely manner with appointment! I have purchased two cars from here and will keep coming back for all of my services and new vehicles. Thanks Sam Packs Ford! More

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Replacement of my Lincoln's airbag inflator. I had called the nearby Lincoln dealers but they did not have any openings for handling the recall before I needed to leave on a scheduled road trip. I had called the nearby Lincoln dealers but they did not have any openings for handling the recall before I needed to leave on a scheduled road trip. I called Sam Pack's and they responded immediately, and with a lo more enthusiasm than the person(s) handling the recall at the Lincoln dealerships I had called. They got me on a rental the next day. I had the rental car for six months, until the part became available. They did an excellent and expeditious job on the replacement of the air bag inflator, although for a while I thought that they might have been a little confused about the arrival of the part at the dealership. More

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Sorry, we can't help you... YET I have received 2 safety recalls on my 2017 Ford F150 that I purchased from this dealership. In addition, the Android Auto isn't working properly bec I have received 2 safety recalls on my 2017 Ford F150 that I purchased from this dealership. In addition, the Android Auto isn't working properly because Ford Pass hasn't been updated since 2016 (and apparently cannot be updated by the user, contrary to the information on the Ford site). I also requested an oil change and I need the side mirror replaced because someone hit it. I called today to bring in the vehicle for service. Given the depth of the work and time involved to make the repairs, I asked it they could provide a loaner vehicle (being holiday season, things are more hectic than usual). Ron says, the parts for the recall are on backorder (really? you aren't equipped to handle a series of safety recalls)? He further stated that he doesn't have any loaner vehicles available and there is a "long waiting list for loaner vehicles.. at least 3 weeks, but by then we should have the part for the recall. I'll call you then to schedule and "maybe" we'll have a loaner then." Really? You expect me to believe that a car dealership doesn't have have a loaner vehicle available? Ford is recalling my vehicle because of its inadequate craftsmanship and you can't provide a loan vehicle for my use while you repair it? You would think I was asking them to divide by zero. Also, it's a big red flag when the Service Department is that far"backed up." If this is true, it is likely either attributed to the fact that the vehicles are riddled with issues due to poor build quality and/or the Service Department is grossly mismanaged. My previous vehicle was a GMC.. it wasn't as nice as my F150, but I can say with a doubt that the Service Department at the GM Dealership was top notch and customer-centered. They provided a loaner vehicle when repairs were needed (without having to request it) and they always scheduled you ASAP. It appears that Sam Pack Ford will bend over backwards to earn the sale (like most dealerships), but it appears that they are not interested in maintaining the relationship with you after the sale. At this point, my family will likely not purchase any additional vehicles from this dealership. In the unlikely event that we do, I will be sure to tell them... "I'm going to need at least 3 weeks to think about whether to buy, maybe longer. I'll call you to schedule some time in 3 weeks or more." This dealership needs to ask itself, is it truly worth it to lose a customer's relationship over their refusal to provide a loaner vehicle -- A service that is customarily provided by other dealers who are interested in preserving that coveted customer-dealer relationship? Also, a bit of advice.. If the demand for loaner vehicles is truly greater than 3 weeks, perhaps this should prompt management to re-evaluate the number of vehicles that are made available for that purpose. More

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Michael Bratcher My experience with this dealership and Michael Bratcher are very good. This review is about my 3rd and 4th car buying experience with him. All I can My experience with this dealership and Michael Bratcher are very good. This review is about my 3rd and 4th car buying experience with him. All I can say is, would I have gone back if it wasn't a good experience. Michael is great to work with and knows his vehicles. He works with you to get you the vehicle you want and keeps things going. He works tirelessly to make a customer happy. Did I get the best deal I could? Maybe not. Am I happy with what I got? Yes. In many cases, I'd rather get a good deal (read not the best) and work with someone I believe I can trust to do me right than someone I cannot. I think this is the way Michael works. Will I buy from him again? If he's still at the dealership, I most likely would. Everyone at the dealership was nice and things were done as I expected. Thanks to all. More

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Lewisville Five Star is #1 Service Center Excellent service center and our awesome service advisor Ron Romano. We bring our cars there for the past 15 years and we are very satisfied. Everyo Excellent service center and our awesome service advisor Ron Romano. We bring our cars there for the past 15 years and we are very satisfied. Everyone is very friendly and helpful. We appreciate all of you. Russ and Yasaman Contractor More

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Easy and fast Thank you so much for helping keeping the car running like new the staff was professional and helpful with any questions I had and the turn around tim Thank you so much for helping keeping the car running like new the staff was professional and helpful with any questions I had and the turn around time was fast. Thank you. More

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Excellent service Ron really went out of his way to help me with this service, I appreciate the use of the loaner for the basic oil change and service. Ron really went out of his way to help me with this service, I appreciate the use of the loaner for the basic oil change and service. More

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Service department terrible 3rd time I’ve gad an issue with this dealerships service department. The 3rd Tim is the charm for me. I drove my car there on a Saturday morning to ha 3rd time I’ve gad an issue with this dealerships service department. The 3rd Tim is the charm for me. I drove my car there on a Saturday morning to have the battery checked and replaced if necessary. I arrived and as usual the small drive in was backed up with vehicles just sitting there. They weren’t pulled up to the front. Just sitting there with no one moving them up. By the way it was pouring down rain and No one ever comes out to greet you like other dealerships. I waded to the service office and again as usual no one asks if they can help you. You have to ask them for help. I asked who could help me and someone told me they were short staffed and someone would help me soon. After tell them my problem they wanted to know if I was going to leave the vehicle with them. I informed them I’d like to wait for it and he shook his head and said that wouldn’t be possible. Why did he ask me? The should really look at a successful dealership to see what a service department should be. By the way, you never get a survey if you had a bad experience, but they’re quick to send you one iF everything went well. Also last time my vehicle was serviced they forgot to put a valve stem cover back on and insinuated I lost it instead of them. More

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