Ron Romano is always the best to keep my vehicle in good
shape thanks thanks 5* Ford of Lewisville Carlos Sique
shape thanks thanks 5* Ford of Lewisville Carlos Sique
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by Csrlosique
Service Price Transparency
Apr 26, 2024 -
Sam Pack's Five Star Ford Lewisville responded
Carlos, Thank you so much for recognizing Ron and the Five Star Ford Lewisville service center. Customer satisfaction and efficient services are the goals. We are here to share our Ford knowledge, so don't hesitate to call 972-221-2900 when you need advice. Safe travels, Andrea Ballard, General Manager
Completed service rapidly and did what they said they
would do. Hopefully fixed a lingering issue once and for all.
would do. Hopefully fixed a lingering issue once and for all.
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by kstern01
Service Price Transparency
Apr 24, 2024 -
Sam Pack's Five Star Ford Lewisville responded
Thank you, ksterno1, for recognizing Ron and the Five Star Ford Lewisville techs for their efforts to repair your Ford. If you have additional concerns, please call 972-221-2900. We are focused on 100% customer satisfaction. Sincerely, Andrea Ballard, General Manager
The only dealership that I use, especially the service
department I never feel like I have been taken at 5 Star Lewisville
department I never feel like I have been taken at 5 Star Lewisville
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by Gundog
Service Price Transparency
Apr 15, 2024 -
Sam Pack's Five Star Ford Lewisville responded
Gundog, We are so grateful to have your trust and business at Five Star Ford Lewisville. Ron is a very knowledgeable advisor and between visits don't hesitate to call 972-221-2900 with vehicle concerns. We are here to share our advice and help you enjoy your Ford. Thank you for sharing! Best regards, Andrea Ballard, General Manager
They are always working to get the best solution and get
you out the door as quickly as possible.
you out the door as quickly as possible.
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by iguanas_puckish_0z
Service Price Transparency
Apr 11, 2024 -
Sam Pack's Five Star Ford Lewisville responded
Iguanas_puckish_0z, We truly appreciate your business at Five Star Ford Lewisville and for rating your experience. When you have future vehicle care needs, we hope we are your first call to 972-221-2900. We are here to offer our advice and expertise. Sincerely, Andrea Ballard, General Manager
People are what make businesses successful and people
like Ron Romano are these kind of people. I’ve dealt with Ron for years and he’s always been straight up with me. He’s certainly an asset to your bus
like Ron Romano are these kind of people. I’ve dealt with Ron for years and he’s always been straight up with me. He’s certainly an asset to your business.
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by Andy Perris
Service Price Transparency
Mar 30, 2024 -
Sam Pack's Five Star Ford Lewisville responded
Andy, At Five Star Ford Lewisville, we believe in going the extra mile for our customers. When you need Ron or our tech's advice, please call 972-221-2900. Thank you for choosing us for your automotive needs! Best regards, Kelly Blackwell, General Manager
customer service is outstanding they are very courteous,
knowledgeable and efficient. They always go above and beyond to help me out whether it be working with the service department or with the sales d
knowledgeable and efficient. They always go above and beyond to help me out whether it be working with the service department or with the sales department five star rating across the board from a long time customer Thank Five Star Sam Packs Ford Cynthia L Wells
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by cgoldenkitty69
Service Price Transparency
Mar 27, 2024 -
Sam Pack's Five Star Ford Lewisville responded
Cynthia, We truly appreciate receiving positive feedback from our satisfied customers at Five Star Ford Lewisville. Thank you for your continued loyalty to both our sales and service departments. It is an honor to serve as your auto dealer. We look forward to hearing from you again. Please reach us at 972-221-2900. Best regards, Kelly Blackwell, General Manager
Find someone else to service your Ford.
The Service Department Management at Sam Pack Five Star Ford in Lewisville has lost another customer.
If I could leave zero stars with this revie
The Service Department Management at Sam Pack Five Star Ford in Lewisville has lost another customer.
If I could leave zero stars with this review, I would have, but since that is not allowed, here are the facts leading to this review:
- Three months ago, the "check engine" light came on, so I took my Ford Explorer in to the Service Department just as I have for well over a decade.
- Two days later I go there to find they wrecked it. I was told I would soon be hearing from them with their resolution plan.
- Two and a half months of leaving messages and no one caring to return my calls, not even the General Manager, so I went there in person to speak with their Service Department Management.
- It has been three months, and I am still waiting on repair estimates for the damage they caused.
I get it, this business is overwhelmed and there is a revolving door for their employees, but as a long time and loyal customer, I expected better customer service than this.
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by Very Disappointed
Other Employees Tagged:
Shane Rogers
, Kelly Blackwell, Paul Sears
Mar 27, 2024 -
Sam Pack's Five Star Ford Lewisville responded
Hello, I sincerely apologize for the delay in communication. Shane and I were awaiting your decision as you were reaching out to people you knew in the body shop industry about the possibility of finding the parts for your 2000 Explorer. Your patience and loyalty are greatly appreciated, and I understand your frustration with the situation. Please rest assured that addressing your concerns and providing excellent customer service are our top priorities. We have both tried calling and texting you but not heard back from you. Please contact me directly at 972-221-2900 or kblackwell@sampack.com. Sincerely, Kelly Blackwell, General Manager
Done in good time and at convenient times for me to drop
off and pickup
off and pickup
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by jiminycricket407jp
Service Price Transparency
Mar 24, 2024 -
Sam Pack's Five Star Ford Lewisville responded
Thank you, jiminycricket407jp, for acknowledging Ron and the Five Star Ford Lewisville service center. Customer satisfaction is a priority and we welcome any additional questions at 972-221-2900. Safe travels, Kelly Blackwell, General Manager
Fantastic customer service.
Service department provides excellent service when I bring my truck in for its maintenance. They know ahead of time what is needed, including any re
Service department provides excellent service when I bring my truck in for its maintenance. They know ahead of time what is needed, including any recalls on the truck. Love Ron and his crew.
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by texasace
Service Price Transparency
Mar 10, 2024 -
Sam Pack's Five Star Ford Lewisville responded
Texasace, Thank you for taking the time to share your positive experience with us at Five Star Ford Lewisville. Ron is a great source of vehicle knowledge. Be sure to call 972-221-2900 every time you have automotive concerns. Safe travels and thanks for recommending our dealership. Best regards, Kelly Blackwell, General Manager
I like your service and how you work i will come back
next service to five star ford
next service to five star ford
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by Jesusarturo
Service Price Transparency
Mar 06, 2024 -
Sam Pack's Five Star Ford Lewisville responded
Jesusarturo, Thank you for choosing Five Star Ford Lewisville. We appreciate your business and look forward to serving you with the utmost dedication and professionalism during your future service visits. Please reach our advisors at 972-221-2900. We look forward to see you and your Ford again. Best regards, Kelly Blackwell, General Manager