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Ron Romano
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Ron Romano | Page 2
Service Advisor
Sam Pack's Five Star Ford Lewisville
1144 N Stemmons Fwy
Lewisville, TX 75067
280 Reviews
280 Reviews
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280 Reviews of Ron Romano
March 27, 2024
customer service is outstanding they are very courteous, knowledgeable and efficient. They always go above and beyond to help me out whether it be working with the service department or with the sales d knowledgeable and efficient. They always go above and beyond to help me out whether it be working with the service department or with the sales department five star rating across the board from a long time customer Thank Five Star Sam Packs Ford Cynthia L Wells More
by cgoldenkitty69
Other Employees Tagged: Michael Bratcher , Craig and Cheryl
Helpful 
March 23, 2024
Find someone else to service your Ford. The Service Department Management at Sam Pack Five Star Ford in Lewisville has lost another customer. If I could leave zero stars with this revie The Service Department Management at Sam Pack Five Star Ford in Lewisville has lost another customer. If I could leave zero stars with this review, I would have, but since that is not allowed, here are the facts leading to this review: - Three months ago, the "check engine" light came on, so I took my Ford Explorer in to the Service Department just as I have for well over a decade. - Two days later I go there to find they wrecked it. I was told I would soon be hearing from them with their resolution plan. - Two and a half months of leaving messages and no one caring to return my calls, not even the General Manager, so I went there in person to speak with their Service Department Management. - It has been three months, and I am still waiting on repair estimates for the damage they caused. I get it, this business is overwhelmed and there is a revolving door for their employees, but as a long time and loyal customer, I expected better customer service than this. More
by Very Disappointed
Other Employees Tagged: Shane Rogers , Kelly Blackwell, Paul Sears
March 10, 2024
Fantastic customer service. Service department provides excellent service when I bring my truck in for its maintenance. They know ahead of time what is needed, including any re Service department provides excellent service when I bring my truck in for its maintenance. They know ahead of time what is needed, including any recalls on the truck. Love Ron and his crew. More
by texasace
March 05, 2024
I like your service and how you work i will come back next service to five star ford next service to five star ford More
by Jesusarturo
Other Employees Tagged: Zack Nixon, Shane Rogers , Paul Sears
February 17, 2024
Ron Romano and your service team were fast and friendly. Great communication about what I needed and the cost associated with these items. Thanks again Ron. Great communication about what I needed and the cost associated with these items. Thanks again Ron. More
by jhc971
Other Employees Tagged: Michael Bratcher, Tom Andrews
February 11, 2024
Service department is always attentive and listens to my concerns. They always call me to review proposed repairs and explain why the repair is necessary. Ron Romano, has been my service advisor for about concerns. They always call me to review proposed repairs and explain why the repair is necessary. Ron Romano, has been my service advisor for about ten years and I am very happy with his service. Never tries to upsell me! More
by RepublicArsenal
February 10, 2024
Best Service Manager and Department around. In and out in no time! Always as for Ron to be your Svr Mgr In and out in no time! Always as for Ron to be your Svr Mgr More
by OkiSFDoc
Other Employees Tagged: Moe Albasha
