Ron Baca | Page 3

I purchased a used Subaru Outback and the sales portion and finance portion were handled excellently. Logan and Grace were very good and very down to Earth. I am not a fan of sales tactics and will walk and finance portion were handled excellently. Logan and Grace were very good and very down to Earth. I am not a fan of sales tactics and will walk out on a deal if someone tries tactics. I did not experience this at all with Groove Subaru. These ladies were relatable, helpful and I felt had my best interest at heart. The vehicle I purchased had several issues on the drive home and had to be towed back. There were several days between that and the ultimate decision to abandon this deal and look into other vehicles. While I was not happy with the communication during this period and expressed that animatedly, I will say that the people that I spoke to kept their composure and professionalism, even at the height of my frustration. Though I am unhappy with the way the first vehicle performed and the communication back to me regarding the issues, ultimately, Groove helped me to find a vehicle that I am very satisficed with and put together a deal that worked to my ultimate goal. Logan helped me through the second vehicle and never once did I feel as I was an inconvenience even though she essentially had to sell me a second time. Stephen handled the financial part of the second transaction and was also very professional. I'm frustrated that the road was bumpy, but in the end, the goal was accomplished and the staff here stayed professional. More

by JRohrer Verified Customer Verified Customer

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Excellent service. Friendly people. Everyone has been and continues to be a pleasure yo work with. Best Subaru dealer in the Front Range. Friendly people. Everyone has been and continues to be a pleasure yo work with. Best Subaru dealer in the Front Range. More

by MADEK Verified Customer Verified Customer

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I was very disappointed to find a $100 charge for alignment on my statement. I had a phone conversation with my service advisor, Ron who said because of the damage the vehicle could not be aligned. alignment on my statement. I had a phone conversation with my service advisor, Ron who said because of the damage the vehicle could not be aligned. That was confirmed when the car was put on the lift at another shop. The right front tire leaned under the frame at the top and completely outside the body at the bottom. I think Ron is a top notch service advisor. I remember telling him we were new to Denver andI didn’t mind paying more for service to a dealer. We wanted someone to keep our car in good shape. Never did I expect to be overcharged or charged for a service clearly uncalled for considering the vehicle. I ask that you reverse the charge and issue a credit to my credit card. More

by marieandmike Verified Customer Verified Customer

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Following Subaru's recommended service, took the car in for 60,000 mile service which included changing the fluid in the differentials. Upon completion, drove the car less than 2500 miles and the rear diff for 60,000 mile service which included changing the fluid in the differentials. Upon completion, drove the car less than 2500 miles and the rear differential suffered a catastrophic failure. Ron said the drain plug was damaged causing the failure. No external damage to the differential housing. Not even sure how that happens. Indicated that there was nothing he could do about it. Gave me the phone number for Sunaru of America and promised if they called him he would do everything he could to help me out. Contacted Subaru of America and after speaking with Ron, declined the claim. Have photo of drain plug and kept the differential and drain plug. If damage to the drain plug occurred it most likely would have occurred when the differential imploded. Less than 2500 miles after service and no help from Groove Subaru or Subaru of America. Subaru of America did offer a "one time goodwill gesture" of an $850 coupon for future service. Really?? More

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Excellent service and communication from Ron. It was a pleasure dealing with Ron. He kept me well informed throughout the appointment. Great job! It was a pleasure dealing with Ron. He kept me well informed throughout the appointment. Great job! More

by KJOSEPH3 Verified Customer Verified Customer

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Joshua (don't know his last name. )- fixed my car after liking oil and my water pump. The car felt like new. He has very nice and professional. The other people that help me were frien )- fixed my car after liking oil and my water pump. The car felt like new. He has very nice and professional. The other people that help me were friendly but i don't remember their names. More

by irmarop Verified Customer Verified Customer

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Everyone at this dealership was professional and nice. My loaner car was READY for me, as requested. The initial tech was not condescending when showing me the manual LOCK switch located on the outer ed My loaner car was READY for me, as requested. The initial tech was not condescending when showing me the manual LOCK switch located on the outer edge of the rear-passenger door (can't recall who this was -- sorry). They were great about keeping me informed via phone call and text -- Ron Baca was AWESOME! More

by TDodson Verified Customer Verified Customer

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For many years I have taken my Crosstrek to Groove Subaru for service and maintenance. The work area is clean, and the waiting area is comfortable. and the staff is friendly. Also, they keep my car running for service and maintenance. The work area is clean, and the waiting area is comfortable. and the staff is friendly. Also, they keep my car running great. More

by MIRIAMCOFFEY Verified Customer Verified Customer

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Groove It’s not easy to find a good mechanic you can trust. I’ve never been a dealership person when it comes to auto repairs. I always had the perception it would just cost more money for the same se trust. I’ve never been a dealership person when it comes to auto repairs. I always had the perception it would just cost more money for the same service. I had an experience that led me to get my car serviced at the Subaru shop serviced and they saved me $6,000. My car was making a noise and my neighborhood mechanic told me the turbo is going bad and needed replacing. They quoted me at $6,000 for parts and labor, with them getting the parts straight from Subaru. This came with a $190 diagnostic fee that would not be applied toward the repair. Money that I actually would have never spent if I had just gone to Groove Subaru first. Which is what I decided to after after talking to a service manager. He explained to me that the turbo parts through them were less than $2000 and replacing the turbo would cost less than $3500 out the door. I immediately made an appointment. It was a busy week at their shop, and after dealing with a shady mechanic I had a bad taste in my mouth. I found myself short on patience with the whole process. My service manager at that time Josh, handled everything so professionally, it brought me such peace of mind. He was patient and kind when I was frustrated. He got me a rental car to use for free while my car was being serviced (which is a huge perk to taking your vehicle here for service). All in all I really appreciated Josh’s patience in communication and the honesty of the shop. They told me the noise was coming from a recall notice for my car and was a simple free fix. I went from looking at a $6,000 turbo replacement to a $0 bill. They fixed it for free with no stupid diagnostic fee. Although if they had needed to do a repair, any diagnostic fee would go toward the cost of the repair. They do things fair and treat you well. I was sold and from now on will always take my car to these pros. All of the personnel I’ve encountered seem to be upbeat and attentive. I’m currently getting my car serviced again. They gave me another rental and my service manager this time around, Ron is always positive, helpful, and upbeat. It’s a very nice change from the typical mechanic experience. Would very much recommend to anyone! More

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They provided the service needed and the process to schedule the appointment was quickly done schedule the appointment was quickly done More

by nataliedavila_ee Verified Customer Verified Customer

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