Roland Stallbaumer | Page 8

Terrible customer service I had a recall that needed a quick fix and was told to bring my car in early in the morning. I walked into the service office and four guys were worki I had a recall that needed a quick fix and was told to bring my car in early in the morning. I walked into the service office and four guys were working away at their computers and it took about 4-5 awkward minutes before I was even acknowledged! Then when I picked the car up in the afternoon, I got the exact same treatment. I was then directed to see the cashier, so I walked up and she was taking some notes and it took her a good minutes to minute and a half to finish her notes, stuff them in a file and then ask how she could help me. No, “I’ll be with you in a moment” nothing. I am sure she was aware I was there. Then I was given a receipt and sent back to the service center where someone would bring my car to me. It took nearly 10 minutes for my car to be brought to me, although I could see it parked just outside the doors and I could have easily walked to it and moved forward with my day. Terrible experience!! Avoid the service department at all costs unless you enjoy rude employees and bad customer service. More

by Notahappycustomer Verified Customer Verified Customer

Helpful 0

Report | Print

Excellent I want to wear normal Ford twice once to get a set of tires and oil change and the second time I had car trouble both times they dealt with me very ex I want to wear normal Ford twice once to get a set of tires and oil change and the second time I had car trouble both times they dealt with me very expeditiously and very friendly I was very pleased with the service More

by Re-tired guy Verified Customer Verified Customer

Helpful 0

Report | Print

Great service He made sure I had loaner car to drive . He also helped me get my insurance involved and take care of the problem when my car was struck by lightnin He made sure I had loaner car to drive . He also helped me get my insurance involved and take care of the problem when my car was struck by lightning . More

by AngelaV Verified Customer Verified Customer

Helpful 0

Report | Print

It was great as always!! I have always had a great experience working with the service department at Laird Noller. Steve May has taken care of the services that I have ever n I have always had a great experience working with the service department at Laird Noller. Steve May has taken care of the services that I have ever needed and he does a Great Job!! More

by WILLMORE5352 Verified Customer Verified Customer

Helpful 0

Report | Print

Greatest Dealership Laird Noller Ford gives the Best professional assistance and care in everything they do. They have the service department , sales staff is Top , the f Laird Noller Ford gives the Best professional assistance and care in everything they do. They have the service department , sales staff is Top , the finance department is always helpful and the office staff are right on. Best Dealership in the 4-state area plus more. It’s a enjoyable experience to visit Laird Noller Ford in Topeka Ks. Thank you all More

Helpful 1

Report | Print

Ford F150 This is the fourth vehicle that I have purchased from Laird Noller. I really enjoyed working with this dealership because of the service after the sal This is the fourth vehicle that I have purchased from Laird Noller. I really enjoyed working with this dealership because of the service after the sale. Thank you so much Rick Jackson for following up and working with me to get my F150. Prior I went to Ed Bozart and was disappointed in the service department about getting a part and some information about a repair. I even looked at possibly getting a new truck at the time and it was just not working for me. For five thousand down and trading in my maintenance package I would only qualify for a used truck with like 80,000 miles on it? No thanks. I tried Briggs, never got anywhere with them. Those two dealerships did the most to convince me to stay with Noller. The service department is awesome at Noller. Thanks Rolley for the work on my mother in-laws explorer. I appreciate all the help. YOU GUYS ROCK!!!!!!!!! Can't forget about Morgan Franklin-THANK YOU!!!!!!!!!!!!!!!!! More

Helpful 0

Report | Print

I leased a new Hyundai Elantra! I reviewed my salesman. Mr. Banks worked with me until we found the right deal for my budget. He was patient, knowledgeable, accommodating and empathetic. I have a peculiar Mr. Banks worked with me until we found the right deal for my budget. He was patient, knowledgeable, accommodating and empathetic. I have a peculiar work schedule, yet he never let it interfere with his punctuality. I found him honest and reliable.from the get-go! He'a a keeper. Your staff is lucky to have him as a team member! More

Helpful 0

Report | Print