Jolene Piper

Great service department The entire organization has been great to work with. Very knowledgeable on every aspect. I would be pleased to recommend Laird Noller to anyone that I The entire organization has been great to work with. Very knowledgeable on every aspect. I would be pleased to recommend Laird Noller to anyone that I am affiliated with. More

by lmartin10 Verified Customer Verified Customer

Helpful 0

Report | Print

Perfectly pleasant in every way the staff took care of everything i needed. i even got extra help from Jon Frederick. delightful experience. no problems with anything and will def the staff took care of everything i needed. i even got extra help from Jon Frederick. delightful experience. no problems with anything and will definitely go back. More

by pmullins0 Verified Customer Verified Customer

Helpful 0

Report | Print

Friendly reliable service Appreciate the courtesy, service and adjustments made for picking me up. Having options is always a plus. I have confidence in staff and their advice. Appreciate the courtesy, service and adjustments made for picking me up. Having options is always a plus. I have confidence in staff and their advice. More

by bob.ortiz Verified Customer Verified Customer

Helpful 0

Report | Print

No comments at this time Didn't like that I was charged for a comp service that I could get because your online appointment schedule wasn't working and was charged for the com Didn't like that I was charged for a comp service that I could get because your online appointment schedule wasn't working and was charged for the comp service. Have never been charged that much for an oil change. Plus wasn't given quote for tires when I 1st asked. Had to come back after paying to get quite More

by OAKLAND11 Verified Customer Verified Customer

Helpful 0

Report | Print

Very good Was a a very good experience . Really easy to make a deal. Great selection and Ryan was helpful in making this deal happen. Griff real knows fords. Was a a very good experience . Really easy to make a deal. Great selection and Ryan was helpful in making this deal happen. Griff real knows fords. More

by twocmatt Verified Customer Verified Customer

Helpful 0

Report | Print

Great Service and Sales Service personnel are very knowledgeable and they get the job taken care of the first time and in a timely manner. Sales staff is great to work with. Service personnel are very knowledgeable and they get the job taken care of the first time and in a timely manner. Sales staff is great to work with. More

by lmartin10 Verified Customer Verified Customer

Helpful 0

Report | Print

Terrible customer service I had a recall that needed a quick fix and was told to bring my car in early in the morning. I walked into the service office and four guys were worki I had a recall that needed a quick fix and was told to bring my car in early in the morning. I walked into the service office and four guys were working away at their computers and it took about 4-5 awkward minutes before I was even acknowledged! Then when I picked the car up in the afternoon, I got the exact same treatment. I was then directed to see the cashier, so I walked up and she was taking some notes and it took her a good minutes to minute and a half to finish her notes, stuff them in a file and then ask how she could help me. No, “I’ll be with you in a moment” nothing. I am sure she was aware I was there. Then I was given a receipt and sent back to the service center where someone would bring my car to me. It took nearly 10 minutes for my car to be brought to me, although I could see it parked just outside the doors and I could have easily walked to it and moved forward with my day. Terrible experience!! Avoid the service department at all costs unless you enjoy rude employees and bad customer service. More

by Notahappycustomer Verified Customer Verified Customer

Helpful 0

Report | Print

Loved the attention to detail I brought my vehicle in for an undiagnosed problem and Steve May was acceptional in his reassurance that my vehicle would be fixed and finished on tim I brought my vehicle in for an undiagnosed problem and Steve May was acceptional in his reassurance that my vehicle would be fixed and finished on time and save me the most money in its repair he is top notch. Thank You Laird Noller Ford you Staff are informative true professionals. More

by Lkurt Verified Customer Verified Customer

Helpful 0

Report | Print