Roel Ortiz | Page 40

Roell Ortiz is the MAN My wife and I found a 2014 Ford F-150 Lariat on Dallas Lease Returns online website but my work schedule prevented me from being able to go and get th My wife and I found a 2014 Ford F-150 Lariat on Dallas Lease Returns online website but my work schedule prevented me from being able to go and get the truck immediately. We talked with Roel Ortiz, he worked everything out to where we could put a small deposit down to hold the truck until we could get there and purchase the truck. He sent us pictures and videos of the truck, all info and history, and was hands on throughout the entire process. When we arrived at their impressive, sprawling facility the only thing that held up the closing of the deal was us looking at the extensive inventory of top notch vehicles on site. We dealt with Roel from the initial questions to the purchase, it was a pleasure to do business with someone who was honest, personable, and professional from beginning to end. Roel was patient with our endless questions and always immediately returned our calls, texts, and emails. The truck I purchased is exactly what he told us it would be. I will be a repeat customer of Roel's in the future. I would like to commend both Roel Ortiz and Dallas Lease Returns on a job well done!! Thanks for a smooth, stress free, and well prepared deal. More

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GREAT OVERALL CUSTOMER SERVICE I recently purchased a 2011 Buick Enclave and Roel Ortiz was our point man from start to finish. He helped us through the entire procedure and I lear I recently purchased a 2011 Buick Enclave and Roel Ortiz was our point man from start to finish. He helped us through the entire procedure and I learned the difference between a typical car salesman and a professional who takes a consultative selling approach and produces a win for both the customer and the dealer. Yes, I will recommend Roel Ortiz to my friends. Yes my wife is happy to be driving an outstanding vehicle for the first time in many years. More

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Loved my experience! Roel Ortiz was great. He made the process extremely easy and got everything ready on time as promised. I would recommend this place to anyone. Roel Ortiz was great. He made the process extremely easy and got everything ready on time as promised. I would recommend this place to anyone. More

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Awesome Buying Experience!!! I highly recommend this guy. From the detailed voice messages to the day of purchase he made my online search a smooth buying experience! He was willi I highly recommend this guy. From the detailed voice messages to the day of purchase he made my online search a smooth buying experience! He was willing to go that extra mile to get me the info, pics, and feedback I needed. Overall I'm very satisfied and I would highly recommend Roel Ortiz for you next vehicle purchase. More

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Best Car Buying Experience Ever I'll be honest, I was initially skeptical of buying a vehicle from Dallas Lease Returns. I have always bought from the big dealerships. My car was a I'll be honest, I was initially skeptical of buying a vehicle from Dallas Lease Returns. I have always bought from the big dealerships. My car was a total loss after a lady rear-ended me on I-820. I needed a replacement in a hurry. I scanned Cargurus and Autotrader for the vehicle I wanted and Dallas Lease Returns had an exact match. I contacted DLR and talked to Roel Ortiz, the most friendly, responsive and helpful car salesman I have EVER dealt with....he treated me like I was buying Maserati instead of a reasonably priced SUV. What a great experience. A small mechanical popped up after the purchase and he sent someone all the way to Fort Worth to pick up the vehicle, fix it and return it the same day. Superb customer service. I got a great deal on the vehicle I wanted and I was treated like a friend. Check these guys out the next time you buy a vehicle. They're outstanding! More

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My Dallas Lease Returns Experience First off, I had the most awesome salesman named Roel. He made sure we were comfortable and had everything we needed in our vehicle!. I can tell he ca First off, I had the most awesome salesman named Roel. He made sure we were comfortable and had everything we needed in our vehicle!. I can tell he cared by how hard he worked. It's like he worked for us, not the dealer. More

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Great Service Experience I would strongly recommend Roel to assist you with your next purchase of your vehicle Roel facetime us and gave my wife and myself a close up of the E I would strongly recommend Roel to assist you with your next purchase of your vehicle Roel facetime us and gave my wife and myself a close up of the Explorer we wanted and eventually purchased from him. Very professional, no hassle or high pressure sales . More

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