Kris Gaerlan
Kris Gaerlan at Dallas Lease Returns
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Kris Gaerlan

General Manager/Partner

Dallas Lease Returns

14335 Inwood Rd
Dallas, TX 75244

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5.0
278 Reviews

Kris opened DLR in 2004 with the idea that the car business did not have to be business as usual. Built on 10 core principles you can still find written on his wall, by 2008 DLR had become the 2nd highest volume Internet Auction Retailer in the Nation. When not at work Kris is active in his local Church and enjoys spending time with his wife, Victoria and 2 children, Asher & Beckett. Kris Gaerlan GM….“What really drives this place is great people. Great employees make great businesses. It is just that simple" DLR Core Principles • Be honest • Be fair • Be valuable • Be trustworthy • Be willing to work for it • Do what you say you are going to do (say you will do something) • GOLDEN RULE • Treat coworkers and customers with the same regard • Act as if your family/children were watching you • Don’t dodge the question

Dealership Experience

20 yrs, 1 mo

Industry Experience

26 yrs, 5 mos

Employee Video

5.0

278 Reviews

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278 Reviews of Kris Gaerlan

May 05, 2024

Dealership Rating
Employee Rating

This was my second time working with Dallas Lease Returns and it was even better than the first time. I was in a rough spot. I had a job offer and I needed a newer car for the travel. I was told I had six More

by Khris
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 06, 2024

Dallas Lease Returns responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Khris, please let us know.

April 19, 2024

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Charles Pollard was my first contact and from the begging he was able to explain everything clearly to me, he sent pictures and videos since I'm from out of town and I couldn't go see it in person. We drove More

by AdriGuzman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Roel Ortiz, Charles Pollard

Apr 21, 2024

Dallas Lease Returns responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks, Adri, for choosing Dallas Lease Returns!

April 19, 2024

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Buying cars at Dallas Lease Returns is so easy. Environment is great and very relaxed! this is the 7th car I believe that I have purchased from Pete and I will be back for my next one. More

by I love cars!!!
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Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Pete Hankins

Apr 21, 2024

Dallas Lease Returns responded

Thanks for your feedback on your recent visit to Dallas Lease Returns. It's great to hear that Pete was able to assist you and that you had such a positive experience.

April 12, 2024

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Pete H was awesome! Third purchase from Dallas lease returns. Will continue doing business with them. More

by JP
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Recommend Dealer
Yes

Other Employees Tagged: Pete Hankins

Apr 13, 2024

Dallas Lease Returns responded

Thank you so much for choosing Dallas Lease Returns! Please let us know if we can be of any more assistance!

April 10, 2024

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Very helpful, customer focused, Reasonable Competitive price, They do not add any additional fees or costs on top of listed price like other dealers when you walk in. Overall best places for used cars. Th More

by zuahmed022
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles Pollard

Apr 10, 2024

Dallas Lease Returns responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

April 09, 2024

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We were referred to DLR by a friend who had purchased several vehicles here. He said it was easy and he was right! Blanca worked to find us the perfect vehicle, and I’m picky! The whole process was soooo More

by Gnahurd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Blanca Benitez

Apr 10, 2024

Dallas Lease Returns responded

Here at Dallas Lease Returns, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

April 01, 2024

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I bought a Bentley couple years ago and I just bought a Range Rover both from Pete Hankins, he is the best in this business he will go above and beyond to take car his clients he makes so easy, I will be b More

by scottnajjar007
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 02, 2024

Dallas Lease Returns responded

Thank you so much, Scott, for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Pete! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

March 30, 2024

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Christian was great to work with and the experience was easy! Would recommend to anyone! More

by william.dewever.4
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Recommend Dealer
Yes

Other Employees Tagged: Christian Hall

Mar 30, 2024

Dallas Lease Returns responded

Thank you for your kind words for Christian and this review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Dallas Lease Returns.

March 26, 2024

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Blanca has made the experience well worth the wait! Everything was quick and seamless. Wouldn’t want anyone else! More

by Colehatcher1998
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Blanca Benitez

Mar 26, 2024

Dallas Lease Returns responded

We are very happy to hear that Blanca provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 26, 2024

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Dallas Lease Returns is amazing. I have been coming here for about 10 years now and have never been let down. Blanca is always so professional and makes sure to make the processes as More

by hatch4short
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 26, 2024

Dallas Lease Returns responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Blanca always meets your expectations. Thank you again for choosing Dallas Lease Returns, we look forward to having you as one of our valued customers for many more years to come!

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