Robert McMillan | Page 12
Service Advisor
Pat Lobb Toyota of McKinney
3350 South Central Expressway
McKinney, TX 75070
125 Reviews
Write a Review125 Reviews of Robert McMillan
September 11, 2021
Robert is an amazing Service Advisor and representative for Pat Lobb Toyota of McKinney! Everyone that I interacted with today was AWESOME, but Robert was key to my first impression and he was quick to un for Pat Lobb Toyota of McKinney! Everyone that I interacted with today was AWESOME, but Robert was key to my first impression and he was quick to understand my needs and create solutions! He seamlessly worked in collaboration with other team members and was orchestrating a fantastic experience for me. I just moved to Frisco from the Atlanta area and needed to have a few things checked out and updated on my 2017 1794 Tundra. I looked up the closest dealership and Pat Lobb Toyota of McKinney was just 6 miles from my home. Upon my arrival, there was good signage followed by a flow of team members directing me to park, introducing me to the process, setting up my service team member (Robert), and even assurance that a technician would complete my work after going to the parts department. Even the parts team was enjoyable and had my part in hand already. I received a "Welcome to Texas" comment and a discount on my first part from the dealership. WOW! Well done team! And when I asked Robert if I was going to receive a survey email later, he let me know that I could log online and enter this info here. THIS EXPERIENCE is new to me and I must also compliment the staff at Pat Lobb Toyota for the internet interface that allows me to see the team members and give feedback. Had I known this was going to be the case, I would have paid more attention to everyone in the process and collected names for proper recognition! Next time... Thank you for being another validation point that my move to Texas was a good one. I love it here and the team at Pat Lobb Toyota of McKinney really contributed well today! You guys rock! More
September 02, 2021
I appreciated Robert McMillan from the service department. We had an issue with our vehicle that we had checked out and per the initial check it was not covered under our certified warranty. He ca department. We had an issue with our vehicle that we had checked out and per the initial check it was not covered under our certified warranty. He called me later in the day to say he looked into it further and our issue was covered under a different warranty package we purchased. I truly appreciate that kind of extra service. More
August 03, 2021
Every is super nice and family friendly. It has surpassed a normal dealership where you service you're vehicle and leave. The advisors and other staff can and will become life long friends. a normal dealership where you service you're vehicle and leave. The advisors and other staff can and will become life long friends. More
Other Employees Tagged: Arik Florczak, David Jurs, John Cole, Agrin Neani, Tammy Mitchell, Cannon Campbell, Joel Casper , Dylan Bacon, Easy Newsome
July 28, 2021
They are always so courteous and helpful. They had me in and out before I knew it. They were also already working on getting me in for the recall work. Love them. and out before I knew it. They were also already working on getting me in for the recall work. Love them. More
July 17, 2021
Toyota of McKinney Tx is very professional and a friendly service team !!!! I’ve been going there since I’ve got my 2018 Toyota Corolla I’m always in and out quickly! My schedule time is my time!!! They al service team !!!! I’ve been going there since I’ve got my 2018 Toyota Corolla I’m always in and out quickly! My schedule time is my time!!! They always tell you how long it will be for the service you requested. I feel like they really valued my time! I’m a Very happy customer !!!! I love my Service advisor ROBERT MCMILLAN !!!! More
July 07, 2021
Very helpful and friendly. Offered more service than I requested. I would recommend them to anyone with a Toyota. We even drove a good distance to use them instead of a closer dealership requested. I would recommend them to anyone with a Toyota. We even drove a good distance to use them instead of a closer dealership More