Robert Jacobs
Robert Jacobs at Gastonia Chevrolet Cadillac Buick GMC
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Robert Jacobs | Page 2

Finance Manager

Gastonia Chevrolet Cadillac Buick GMC

831 South Main Street
Lowell, NC 28098

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20 Reviews
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20 Reviews

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20 Reviews of Robert Jacobs

September 27, 2013

Dealership Rating

I have bought and sold many cars in my time and all I can say is that this dealership was amazing. From the moment I called them to the moment I left they were professional and willing to go the extra mile More

by scbmw017
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Angelia Matthews

July 30, 2013

Dealership Rating

Again a very easy way of doing business. This is the third vehicle in 3 years my family has purchased from you all. I traveled from VA to deal with this dealership because of the way they do business. More

by meyergrich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Tom Carr

July 19, 2013

Dealership Rating

This was the most pleasant experience buying a vehicle that we have ever had! No hassles just good business! Everyone was very nice and everything was handled in a timely manner. We will definitely do b More

by kingmartha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Angelia Matthews, Pete Webb, Randy Woods

July 07, 2013

Dealership Rating

I enjoyed my visit at McKenney Chevrolet. I haven't purchased a new car in many years. I was treated very nicely by Harold( salesman) and the finance man, Robert. So far, I am please. More

by lynn1256
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Harold Varner

April 28, 2013

Dealership Rating

Grandparents have used Randy Woods as a salesman before he did a wonderful job and Clif Calvert did a great job at answering our service questions. More

by steelman123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Clif Calvert, Randy Woods

April 22, 2013

Dealership Rating

McKenney Chevrolet has a lot to learn about customer service. Do you homework before buying and that doesn't mean just a test drive. Search the safety, NHTSA, and compare. We have multiple other dealers More

by gaylessonic
Recommend Dealer
No

Other Employees Tagged: Clif Calvert, Dave Sherrin, Jace Stowe

May 10, 2013

Gastonia Chevrolet Cadillac Buick GMC responded

Ms. Johnson. GM was told that if you have taken the car to another dealersihip, and they have diagnosed it, then they let them fix it. It is a new car and under warranty. We will be glad to diagnose the car, and fix the car. It will all be under warranty. When we sell a new car and a problem occurs, then we fix the problem. If there is a decision to replace the car then that has to come from General Motors. That is not our decision. Jace Stowe

May 10, 2013

gaylessonic responded

The dealership told the GM rep for me to take somewhere else and trade it. The GM rep said the dealership is responsible for purchasing back a defective car they sold to their customer. McKenney is responsible for this decision not GM. And McKenney is the one responsible for customer satisfaction even if it's a matter of honor. It will be interesting to see GM's reaction to Jace Stowe's transfer of this responsibility. Yes, it is a new car-and where is the loyalty to your customers-that you sold a defective vehicle and know it's value dropped upon recognition of the transmission issue. McKenney and Jace Stowe act like it's a defective window or door lock-who wants to buy a car with a history of transmission issue...but they're in the car business and know that-notice McKenney is not offering to buy back he car....see this people because I've done business there for twenty five years and this is the way they treat me.

May 10, 2013

gaylessonic responded

And NOTE they had the car on May 1st the entire day-And did not diagnose the problem and refuse to take ownership for it. Does anyone ever get tired of getting the run around...?' You know where you buy something-and it's doesn't work...and they take it back to fix it. But low and behold it's still not fixed...and you take it back....and they-you know this?

May 10, 2013

Gastonia Chevrolet Cadillac Buick GMC responded

Ms. Johnson. I talked to Clif and that is not what was said. I will just leave it at that. I was not a part of that conversation, but I do trust Clif. It is not my decision to buy back a car. I know that there is nothing I can do to convince you of that. No dealership builds a new car, therefore they are not responsible for buying the car back. We have made our GM representative aware of your situation. As with any customer, I will be glad to look at your car, and fix the car if needed. Let me know if I can help. Jace Stowe

May 10, 2013

gaylessonic responded

I don't know who you think you are in life...but let me open your eyes. That was my money-it's my money and customer services matters little in your arrogant reply. All that matters is you got rid of that car....and you'd cared not that it was to me. All you care about -is that it will be ME that takes the loss in the end. You don't decide we will leave it at that....and believe I know you very well.- Keep that smirk for the cameras when they arrive because we are far from over on this. You've lied to me-and that was just reported to GM-and they're not very happy-about the shift back to their court--and everyone reading this understands just how wrong you are----only you and those drawing a check and responsibility for this mess agree with you. I 'll keep this civil-I don't care what Cliff thinks.....he had the car and failed to attend that issue.

April 20, 2013

Dealership Rating

Salesman was helpful and obviously understand the technology built into the car. Willing to show several vehicles and never felt rushed. The financing piece was the best experience I've had. Rober More

by mccuen
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Carr

March 24, 2013

Dealership Rating

Excellent service. Tim Driddgers is why I came back to purchase the Equinox. I loved the fact I could explore the lot without pressure from a sales associate. In the past my husband would visit when the d More

by kimah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: David Horne, Matthew Surbeck, Tim Driddgers

March 20, 2013

Dealership Rating

Started off by contacting them through internet and they were very helpful in getting the car ready cause I was working and didn't have alot of time to wait around when I got there it was sitting there read More

by keto7274
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Barry Brown , Clif Calvert, Angelia Matthews, Jace Stowe, Bill Starke

October 12, 2012

Dealership Rating

These guys at McKenney Chevrolet are the best! They treat you with respect no matter who you are, they give you honest, sound advice whether it gets them a sale or not. Robert will do everything possible to More

by kfore01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Clif Calvert, Tom Carr, Robert Jacobs, Tom Carr, Clif Calvert, and Andy Threatt

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