Richard Bickers | Page 5

Thank you Richard and Audi of Silver Springs, MD for the exceptional service!!! My wife Kristin has been a BMW owner for the past 20 years, but she is loving her Audi Q5. Thanks for your time and service😊 exceptional service!!! My wife Kristin has been a BMW owner for the past 20 years, but she is loving her Audi Q5. Thanks for your time and service😊 The Burnetts More

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I bought Audi Q5E with Rich Bickers. He was very helpful and went out of his way to provide great service. We have a newborn and we’re quite restricted. He was very helpful and went out of his way to provide great service. We have a newborn and we’re quite restricted. More

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I purchased a Q5 Audi from silver spring Audi in July 2021. My sales person was Rich Brickers. In the beginning he was persistent and seemed like he was on top of things and overall a nice guy. I began 2021. My sales person was Rich Brickers. In the beginning he was persistent and seemed like he was on top of things and overall a nice guy. I began to see the quality of my service decline consistently once I purchased the car (which I picked up a week later). I was not given a car manual until about 2 months after my purchase, I still till this day have not been given my second set of keys after numerous requests and I have had the car for 6 months. I remember signing the papers in the finance guys office and he said not one single word to me the whole time and gave off the vibe that he would rather be anywhere else but there. My sales experience at this dealership definitely has me in buyers remorse mode, wishing I had stuck with the Mercedes instead and I am thinking of trading in. I will give a shout out to Tom who was extremely responsive in Rich's absence and helped answers a lot of my questions. More

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I'll leave one at the end. As I am not prepared right now Thanks. Thanks. More

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Excellent Dealership, I live in Rockville but preferred to drive 30 minutes to purchase new Audi SQ5 from Rockville Silver Spring, Richard Bicker and Tom Schweiss, Sales Manager are so great from the first to drive 30 minutes to purchase new Audi SQ5 from Rockville Silver Spring, Richard Bicker and Tom Schweiss, Sales Manager are so great from the first day of our engagement until final delivery day. Since the car was in back order and delay due to Covid, Richard Bickers has been follow up in the Audi system and kept me up to date weekly on the status. The finance person also make everything easy during the financing as well. I was able to get everything done and drove out of there in an hour. If you are looking in to get an Audi, I highly recommend visit this dealership first. Tony S, More

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I identified a vehicle online over the weekend and called Audi Silver Spring first thing Monday Morning. Within no time, a sales rep, Rich Bickers returned my call and set up an appointment for me to come i Audi Silver Spring first thing Monday Morning. Within no time, a sales rep, Rich Bickers returned my call and set up an appointment for me to come in. Upon arrival, the vehicle was waiting out front and we were able to get the test drive started after minimal administrative actions. Vehicle pricing was known up front, so that allowed the conversation to be focused on the vehicle included ammenities and additional options. Rich was helpful with printing documentation - both info on the car and documents from my financing source to facilitate a smooth process. This helped make the transition to Serge Calmic in the finace Department for signature an easy process with no questions left unanswered. Both my fiance and I left happy to drive off in the Q3 we wanted without any anxiety or uncertainty. More

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Rich is a great guy to work with. Got me the deal I wanted. Definitely recommend him and the dealership. Smooth process all the way through. wanted. Definitely recommend him and the dealership. Smooth process all the way through. More

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My search for an A5 Cabrio brought me once more to Silver Spring Audi, and it was my good luck to have Rich Bickers see my purchase through in an efficient, professional manner. Rich carefully walked me thr Spring Audi, and it was my good luck to have Rich Bickers see my purchase through in an efficient, professional manner. Rich carefully walked me through the entire process from the offer to carefully answering all questions about the operation of my car. I drove away well satisfied with my new purchase and my new-to-me Audi. This is the third Audi that I have purchased from this dealership and I would not consider going anywhere else. More

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Audi Silver Spring is phenomenal. We had an excellent experience and have returned to buy another vehicle from the same amazing sales person, Rich Bicker. No pressure, just listened to what we were looki experience and have returned to buy another vehicle from the same amazing sales person, Rich Bicker. No pressure, just listened to what we were looking for and found us the perfect car for a great price!! Excellent, personal service! Why would we go anywhere else?!! More

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Rich helped me through the used car sale and made sure all the bases were covered with my trade in. The whole team from start to finish wasexcellent ! all the bases were covered with my trade in. The whole team from start to finish wasexcellent ! More

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