Richard Bickers | Page 6

My wife and I had been looking for a used Audi for two months before coming across a Q3 at Audi Silver Spring. We were quickly connected with Rich and were test driving the car the next afternoon. The exp months before coming across a Q3 at Audi Silver Spring. We were quickly connected with Rich and were test driving the car the next afternoon. The experience was great throughout the entire process and we ended up purchasing the Q3 that day. The sales team was easy to work with and answered every question I had. We are very happy with our purchase and will definitely be coming back to Audi Silver Spring for future car purchases. Thanks Rich! - Ross More

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Exceptional Experience My daughter was purchasing her first car, so we visited numerous car dealerships before she decided that the Audi brand was her choice. After making t My daughter was purchasing her first car, so we visited numerous car dealerships before she decided that the Audi brand was her choice. After making that major decision, the next step was to determine the Audi Dealership to purchase the vehicle. Whether luck or excellent research, we ended up at the Silver Spring Md dealership to purchase the car. We initially spoke with Rich Bickers about what we were looking for, timeframe, and other details. From the initial conversation to the point of driving the car home, the experience was exceptional. Rich worked with Tom Schweiss to ensure all necessary actions were taken to ensure a smooth process once we arrived. This all happened during the peak of the COVID-19 Pandemic also which added additional stress to the purchase. However, Rich took care of all the actions needed, when we arrived it only took a small amount of time to finalize the purchase and drive the car home. Given the treatment provided to my daughter for her first car purchase from the Silver Spring Dealer, Rich, Tom, and Aris, I will always communicate how great the experience was during the purchase process to anyone looking for an Audi. I have even considered purchasing an Audi as my next vehicle due to the exceptional service provided. Again, I would suggest visiting the Silver Spring Dealership (ask for Rich) prior to purchasing from anywhere else. This experience was exceptional (Thanks Rich). More

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Smooth out-of-state transaction Just purchased a CPO A4 as an out of state customer. Sales Specialist Rich Bickers did a great job to make the transaction as quick and smooth as poss Just purchased a CPO A4 as an out of state customer. Sales Specialist Rich Bickers did a great job to make the transaction as quick and smooth as possible when I arrived from central VA. Would recommend this dealership. More

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It was my first experience with the Service Department and I must admit it was great experience. The visit was in response to a recall and the work was completed quickly and efficiently. The Service Repre and I must admit it was great experience. The visit was in response to a recall and the work was completed quickly and efficiently. The Service Representative was courteous and attentive. I will return for future service needs. More

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Fantastic dealership! My wife and I were greeted at the door by Rich Bickers and he treated us exceptionally throughout the entire car leasing experience. Excellent dealers My wife and I were greeted at the door by Rich Bickers and he treated us exceptionally throughout the entire car leasing experience. Excellent dealership! More

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Great experience I purchased a certified used Audi Q7 last week and had a great experience with Rich Bickers. He was knowledgeable and helpful the whole way through t I purchased a certified used Audi Q7 last week and had a great experience with Rich Bickers. He was knowledgeable and helpful the whole way through the process. During my shopping I had narrowed it down to the car I purchased from Audi Silver Spring and another Q7 from another dealer. Rich really helped make me feel comfortable with my purchase by not being too pushy, but there when I needed him. More

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Happy Customer I purchased a 2019 Audi Q7 from Audi Silver Spring dealership around the end of October 2019 and the level of professionalism I encountered was except I purchased a 2019 Audi Q7 from Audi Silver Spring dealership around the end of October 2019 and the level of professionalism I encountered was exceptional. Rich Baker was happy to answer all my questions; he was relaxed and laid back and best of all there was none of that gamesmanship to pressure you to buy a car. I test drove a car which I really liked and afterwards they gave me a fantastic offer which was hard to reject, still I counter offered and to my surprise they accepted the offer and that was all! We finished the deal and I drove away with beautiful car. Since then I have had several phone calls and emails from Rich to make sure I am happy with the car and there are no issues and he was happy to answering all my questions. My overall experience with this dealership has been great and one of the best I have ever had and I have been buying cars the past 35 years. More

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I always feel nervous when going to car dealership. Rich I always feel nervous when going to car dealerships. Rich and the folks at Audi Silver Spring made eased our minds and made us feel right at home. As I always feel nervous when going to car dealerships. Rich and the folks at Audi Silver Spring made eased our minds and made us feel right at home. As someone who doesn’t know a lot about Audi’s reach really walked us through all of the advantages of this luxury brand. I loved the bumper to bumper tour that he gave us before our test drive. I we definitely be coming back and asking for Rich when it’s time to buy our Q8! More

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Audi buying experience Atanas did a fantastic job no surprises from beginning to end couldn’t for more. Corespondents was all via email Atanas always responds and communicat Atanas did a fantastic job no surprises from beginning to end couldn’t for more. Corespondents was all via email Atanas always responds and communicated More

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My 3rd Lease at Audi Silver Springs - Excellent Again! This is the 3rd vehicle I have leased from Audi Silver Springs; 1) Q7, 2)Q5, 3)Q5. Richard provided excellent service, first via email for convenienc This is the 3rd vehicle I have leased from Audi Silver Springs; 1) Q7, 2)Q5, 3)Q5. Richard provided excellent service, first via email for convenience to me, and then in-dealership to close the deal. His service was friendly and comprehensive. The dealership actually improved upon the deal agreed to when I arrived and the in-person process was smooth and stress free. In addition, Prashant was excellent to work with in finance. There was no pressure, answers were honest and helpful, he was knowledgeable and personable, and overall the process was informative. Once again I will not hesitate to do business with Audi Silver Springs! More

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