Ray Monks Jr | Page 2

Town East Ford responded

Thank you so much for the fantastic review! We're thrilled to hear that Farle provided you with timely updates and excellent service throughout the ordering process for your Maverick, especially considering it was a long one. We appreciate your recognition of his capability and motivation – we'll be sure to pass your kind words on to him! We're also delighted to hear that Maggie was charming, friendly, and provided a high level of service when you picked up your truck. Creating a smooth and enjoyable experience from start to finish is our goal, and it sounds like both Farle and Maggie did an amazing job! Congratulations on your new Maverick, and thanks again for choosing Town East Ford! We hope you enjoy your truck for many miles to come.

Town East Ford responded

We're so glad you had a positive first impression! Thank you for mentioning the quality service, knowledge of our team, and kindness you experienced. At Town East Ford, we strive to create a welcoming and informative environment for all our customers, and it sounds like we achieved that for you on your first visit. We look forward to seeing you again soon!

Town East Ford responded

We're thrilled to hear you had such a positive experience working with Juan, Angie, and Junior at Town East Ford! Finding the perfect car can involve some exploration, and it sounds like they made the process smooth and enjoyable. We appreciate you mentioning that they were all easy to work with. We strive to create a relaxed and helpful environment for our customers, and it seems Juan, Angie, and Junior achieved that perfectly. It's fantastic that you were able to test drive different cars to find the right fit. We're glad you ultimately came back to Town East Ford! Angie's attention to detail in ensuring the car was clean and fueled up demonstrates the extra steps we take to provide a complete buying experience. Junior's respect for your pre-authorization by offering without pushing additional financing options is exactly the kind of service we value. Thank you for recognizing it! We appreciate your business and kind words. Please let us know if there's anything else we can do for you in the future.

Town East Ford responded

Thank you for your feedback and for choosing Town East Ford for your vehicle purchase. We sincerely apologize that the sales process took an entire Saturday. We understand that this is a significant time commitment, and it fell short of providing an efficient experience. Saturdays are indeed one of our busiest days, and we strive to have adequate staffing to accommodate the high volume of customers. We value your business and hope you are happy with your new vehicle. At your earliest convenience, please reach out to Lance Smith at jsmith02@vtaig.com to discuss this further.

Town East Ford responded

We're so glad to hear everyone on our team made your car buying experience a breeze! We appreciate you mentioning that both our sales staff and service department were helpful and easy to work with. Our goal is to make the entire process smooth and enjoyable, so your feedback is much appreciated. Congratulations on your new purchase, and we're happy you're happy! Please don't hesitate to reach out to our service department if you have any questions as you get to know your new car.

Town East Ford responded

Congratulations on your dream car! We're thrilled to hear that Blake provided exceptional service and helped you throughout the entire process of purchasing it. We know how important finding the right car can be, and we're so happy Blake could make it a positive experience for you. We wish you many happy miles in your new car!

Town East Ford responded

Wow! Your review absolutely made our day! It means the world to us that you had the BEST EXPERIENCE you've ever had at a car dealership here. That's exactly what we strive for, and your willingness to drive all the way from Midland tells us we achieved it! We'll be sure to pass your kind words on to Farley, Drew, Matt, and Ray – they'll be thrilled to hear how much they impressed you with their helpfulness, kindness, and phenomenal customer service. We're so happy that they were able to win you over to the Ford brand! Their dedication to making you feel comfortable and heard throughout the car-buying process is truly commendable. Your comment about becoming a loyal customer "as long as dogs have four legs" made us smile. We hope to continue providing you with exceptional service for many years to come, and we appreciate you referring your friends and family to us! Thank you again for choosing Town East Ford and for taking the time to write such a fantastic review. We look forward to seeing you again soon!

Town East Ford responded

Thank you for the fantastic review! We're thrilled to hear that Jackson Bridges made your truck buying experience so positive. We understand how important a no-pressure environment is, and Jackson's expertise in guiding you through the truck building process with helpful recommendations is a valuable asset to our team. We'll be sure to pass your kind words on to him! You're absolutely right – trust and quality are what we strive for at Town East Ford. Thank you for recognizing that. Congratulations on your new Ford truck! We hope you enjoy it for many miles to come.

Town East Ford responded

We're so happy to hear you had a great experience at our dealership! Thank you for taking the time to leave a review, and especially for recommending us. We appreciate you recognizing Matthew's excellent service – we'll be sure to pass on your kind words! At Town East Ford, we strive to provide a positive experience for all our customers.

Town East Ford responded

We're thrilled to hear you had a great experience! Thank you for mentioning that both Blake and JR were awesome and helpful in getting you the silver package. We appreciate you recognizing their excellent service. Our team is dedicated to making sure our customers get what they need, and it sounds like Blake and JR did a fantastic job!