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Rachel Farrell

Overview Reviews (55) Inventory (270)

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Rachel Farrell

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Rachel Farrell

Service Advisor

Jim Norton Toyota Tulsa

9809 South Memorial Drive
Tulsa, OK 74133

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4.9

55 Reviews

Overview Reviews (55) Inventory (270)

4.9

55 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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55 Reviews of Rachel Farrell

April 27, 2024

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Employee Rating

Your greeting was great and service thank you quick and to the point I got the car there to the point I got the car there More

by CANHEAT2002

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jeff Cantrell

Helpful 0

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April 26, 2024

Dealership Rating

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I have already sent in a review from Norton Toyota two weeks ago. I received great service from Rachel, Jeff, and Christian. weeks ago. I received great service from Rachel, Jeff, and Christian. More

by cowboydale217

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jeff Cantrell

Helpful 0

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April 25, 2024

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Unhappy staff, tried to charge us for work that was supposed to be free and only changed it after we brought it up. Disappointing experience and made me leave not trusting the dealership. supposed to be free and only changed it after we brought it up. Disappointing experience and made me leave not trusting the dealership. More

by baker1810

Verified Customer

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Recommend Dealer

Helpful 0

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Apr 25, 2024 -

Jim Norton Toyota Tulsa responded

We are thankful for every customer who enters our building and always strive to provide exceptional customer service. Thank you for sharing your concerns. They have been shared with our management team for further review. Unfortunately, we cannot identify you by your username and kindly request that you reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com so we can discuss this with you directly. Sincerely, Courtney, Jim Norton Auto Group

April 23, 2024

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Great service and attitude all the time and I appreciate it so I continue to make sure they are my favorite it so I continue to make sure they are my favorite More

by fnfash98

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: David Holmes, Greg Foster, Eric Cooper, Dakota Jacoby, Levi Hale, Zeb Freter, Auston Foster, Jeff Lauinger, Jeff Cantrell

Helpful 0

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Apr 24, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for writing this amazing review for our team! At Jim Norton Toyota, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Courtney, Jim Norton Auto Group

April 23, 2024

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Employee Rating

I have been using Jim Norton's service department for over 15 years. They are all polite, don't try to sell you services you don't need, explain what is needed and why, and treat me with respect. over 15 years. They are all polite, don't try to sell you services you don't need, explain what is needed and why, and treat me with respect. More

by l_steed

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: David Holmes, Greg Foster, Eric Cooper, Levi Hale, Jeff Cantrell

Helpful 0

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Apr 24, 2024 -

Jim Norton Toyota Tulsa responded

We truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Courtney, Jim Norton Auto Group

April 22, 2024

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Employee Rating

Service is very profeddional. The service consultant was the best. Do to a layoff i drive uber and i know cars. I am impressed with JN Toyota. Everything is top shelf. Above all t The service consultant was the best. Do to a layoff i drive uber and i know cars. I am impressed with JN Toyota. Everything is top shelf. Above all they seem honest. More

by geoquar

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 23, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Have a great day! Sincerely, Courtney, Jim Norton Auto Group

April 16, 2024

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Employee Rating

Thank you for your great service and and more than helpful staff 10 years running. helpful staff 10 years running. More

by tpresley0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 17, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Courtney, Jim Norton Auto Group

April 01, 2024

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Employee Rating

Employees in service departments always helpful. Usually, quick turnaround. Positive experience.. Have bought and serviced cars at Jim Norton for many years Usually, quick turnaround. Positive experience.. Have bought and serviced cars at Jim Norton for many years More

by SUZMILLER4

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 02, 2024 -

Jim Norton Toyota Tulsa responded

April 01, 2024

Dealership Rating

Employee Rating

Very friendly staff and quick service. Comfortable waiting area. Glad we chose Jim Norton Toyota Comfortable waiting area. Glad we chose Jim Norton Toyota More

by DENISE_BURKHART

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 02, 2024 -

Jim Norton Toyota Tulsa responded

Denise, thank you for writing this amazing review for our team! At Jim Norton Toyota, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Courtney, Jim Norton Auto Group

April 01, 2024

Dealership Rating

Employee Rating

Quick check in for service, clean and friendly environment. Great explanation of what they were doing and when I needed to return for next check up. Absolutely loved that they washed my car befo environment. Great explanation of what they were doing and when I needed to return for next check up. Absolutely loved that they washed my car before I picked it up . More

by Cind Rappsilber

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 02, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time out of your day to share your wonderful experience with us! We are delighted to hear you were treated with prompt, courteous, and informative service on your vehicle. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, Courtney, Jim Norton Auto Group

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